Andy Ziegler | Page 5

New car purchase Recently purchased new RX350 from the dealership. Sale was through Sue Vincent. I have engaged with her a number of times over the years and always fo Recently purchased new RX350 from the dealership. Sale was through Sue Vincent. I have engaged with her a number of times over the years and always found her to be friendly, well-informed and desirous of being helpful. This time was no exception. She promptly responded to questions and concerns raised on the telephone or by e-mail. Total professional. More

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Lexus of London first time purchase This was our first time purchasing a Lexus vehicle from Lexus of London. Overall the staff were all very accommodating. We were greeted upon arrival This was our first time purchasing a Lexus vehicle from Lexus of London. Overall the staff were all very accommodating. We were greeted upon arrival at the dealership by very friendly staff who asked us how they could help us. Our sales person Rick Watson was very helpful, he had a casual, professional approach ( no sales pressure -which was great!!) and he helped us determine our vehicle needs and answered all of our questions. He ensured we test drove our vehicle before purchasing and thoroughly reviewed all of the vehicles features with us. Rick also ensured a smooth transition to the business services manager (Kylie) and ensured we had a time booked that worked for us to receive our new vehicle. When we arrived at the dealership to pick up our vehicle Rick ensured we were introduced to all of the key people to accommodate our future servicing needs and he made sure the vehicle was professionally detailed and ready for delivery. Andy in parts did a great job at sourcing a winter wheel package that we liked and the wheel package complimented the looks of the vehicle. Also thanks to Kylie for help with the extended warranty and Lauren for explaining all of the detailed features of the vehicle at delivery. Romeo in service also answered a few extra detailed questions we had and ensured we understood how service will accommodate our future needs. Looking forward to our first vehicle servicing. Really nice to see a dealership accommodate your needs in such a professional manner that makes you feel welcome. Well done Lexus of London!!!! More

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Rick Rankine marvelous service During the service period found an unexpected requirement for a replacement part causing an overnight delay for parts. A replacement vehicle was immed During the service period found an unexpected requirement for a replacement part causing an overnight delay for parts. A replacement vehicle was immediately arranged as we live in Woodstock. Henry Gao's reactions were great. My 3rd Lexus from this outstanding dealership! More

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Great service..freindly and prompt Excellent dealership..bought a used RX 350 in Waterloo brought it to London for service from Woodstock. did not know the history of the car but Romeo Excellent dealership..bought a used RX 350 in Waterloo brought it to London for service from Woodstock. did not know the history of the car but Romeo Nissan quickly brought up the history of all service done. Recommended service updates and recommended and found necessary repairs required. Followups were done by Karen and new tires were ordered and recommended by Andy. very satisfied now that my used vehicle is up to date and like new. A comforting experience for a senior citizen. Well done!..Rick Rankine More

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Excellence The parts and service team at Lexus of London consistently exceed my every expectation, providing me with the expertise and service options necessary The parts and service team at Lexus of London consistently exceed my every expectation, providing me with the expertise and service options necessary to keep my older vehicle running like new. You'd be hard pressed to find a more courteous, responsive group of people in any industry. Service Manager Adam McCallum, Service Advisors Romeo Nissan, Karen Campbell, Drew Paille and Parts experts Al Farmer and Andy Ziegler are true professionals, keep up the great work! More

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Exceptional customer experience! Service starts once you drive into the service bay, your not even out your car door & someone is right there. A great start to an exceptional experien Service starts once you drive into the service bay, your not even out your car door & someone is right there. A great start to an exceptional experience. Everyone is professional, courteous, friendly & customer focused, they just can't do enough for you. I was kept informed on the progress of my service, continued commitment. Ordered a cargo liner from Andy & the exceptional customer service continued. Delivery was next day & Andy installed when my wife drove into the service bay. Great service. Cheers! More

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