Andrew Ward | Page 14

Simply fabulous! Amazing customer service. Simply a pleasant experience! Thank-you Andrew Ward for getting me into a new 2015 Toyota Highlander so quickly. And a great Amazing customer service. Simply a pleasant experience! Thank-you Andrew Ward for getting me into a new 2015 Toyota Highlander so quickly. And a great deal too! More

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New 2016 Corolla S I have bought many cars over the years, but I was very pleased by the knowledge and professionalism demonstrated by our sales person, Andrew Ward at W I have bought many cars over the years, but I was very pleased by the knowledge and professionalism demonstrated by our sales person, Andrew Ward at Whitby Toyota. Not only was he very knowledgeable about the product but he was also able and willing to make suggestions to save us some money at the same time. The staff at Whitby Toyota from start to finish were great and very helpful. Over the years the service department has also been great. More

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Excellent service-timely response Great service from initial contact to final delivery. Always responded in a timely manner to queries after order was placed. Also on delivery, a lot Great service from initial contact to final delivery. Always responded in a timely manner to queries after order was placed. Also on delivery, a lot time was spent with me in reviewing all the features of the new vehicle. More

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Amazing experince Andrew Ward was amazing. Very helpful and knowledgable. He wasn't pushy at all and let the car sell itself. We will definitly be using Andrew again an Andrew Ward was amazing. Very helpful and knowledgable. He wasn't pushy at all and let the car sell itself. We will definitly be using Andrew again and would recommend him More

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Purchase of my 2015 Toyota Sienna FWD Limited The van sells itself because of the Toyota Kaizen principle (constant improvement). 1st car was a 88 Celica GTS 3-dr and it had 612,000km when i sold The van sells itself because of the Toyota Kaizen principle (constant improvement). 1st car was a 88 Celica GTS 3-dr and it had 612,000km when i sold it for $2,400 2nd car is a 02 Camry-Solara and it has 427,000km - Like new, no issues and still use it. The Sienna is my 3rd Toyota and obtained with 16km on it. Drove it and what an experience. Wow in some many areas. Gary in sales spent time explaining and demonstrating how to use the various controls. All the staff at Whitby helped me with my questions and all helpful and considerate. I've been with Toyota since 1988 and have worked with the dealership(s) in the US and Canada to service with Toyota parts ONLY. I recommend this dealership. Jimmy Fernandes More

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Best Toyota Dealer I just purchased my fifth Toyota from this dealer. They are very friendly and helpful. Service does the job right the first time. Thank you Gary Brown I just purchased my fifth Toyota from this dealer. They are very friendly and helpful. Service does the job right the first time. Thank you Gary Brown and Dave Marshall for our latest purchase. We recommend this dealer to other customers who have had problems with other dealerships because they continue to earn our trust. More

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Got my 2015 Venza Excellent place for the purchase of a new Toyota Vehicle! Try it out! Will do business again in the future toward a Toyota Corolla. Andrew, Thanks for Excellent place for the purchase of a new Toyota Vehicle! Try it out! Will do business again in the future toward a Toyota Corolla. Andrew, Thanks for your assistance! He showed full details of my new 2015 Toyota Venza! More

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Nothing but the best When I arrived at Whitby Toyota, I knew I was in good hands. Previous dealings with the folks at the dealership was pleasant and left me sold on Toyot When I arrived at Whitby Toyota, I knew I was in good hands. Previous dealings with the folks at the dealership was pleasant and left me sold on Toyota's for years to come. I inquired about a Scion FR-S that I had seen on the website and received a phone call from Andrew the next morning. I was surprised that Andrew was able to let me know about my inquiry... on a holiday monday! When I arrived at the dealership I was greeted by many familiar faces and felt at home right away. Between Miles, Chris and Andrew, the three gentlemen worked out a price that was do able for me and my budget. I thank all the Staff at Whitby Toyota and look forward to doing business again with them in the future. More

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Outstanding service and sales Mark and Kammy Elliott 136 Vipond Road Brooklin, ON L1M 1K9 November 13, 2014 ATTN: Mr. Ian Kingsley Whitby Toyota 1025 Dundas Street West W Mark and Kammy Elliott 136 Vipond Road Brooklin, ON L1M 1K9 November 13, 2014 ATTN: Mr. Ian Kingsley Whitby Toyota 1025 Dundas Street West Whitby , ON L1P 1Z1 Dear Mr. Ian Kingsley, I wanted to write you to thank you for the unbelievable customer service experience that we received from you and your employees last week, when our daughter’s Camry needed to be replaced in a hurry. What I mean by “unbelievable” means going above and beyond what most people expect. In other words, this experience will be remembered for months and years because you took the extra time, energy, and interest to give us more than we believed we would receive. These are the experiences that we will share with our friends, relatives, and co-workers and will keep us as loyal customers of Whitby Toyota. We were so impressed with your attentiveness and desire to have our best interest at heart and that you made it your personal mission to ensure we wouldn't just be "satisfied" - that we would be pleasantly surprised, amazed, and perhaps even thrilled at the results. So, in recognition of WHITBY TOYOTA'S EXCELLENCE IN CUSTOMER SERVICE, we feel that it is appropriate to thank you and your staff for the outstanding customer service that we received, which went above and beyond what anyone could expect, and to thank everyone involved who worked so hard to help make it all happen. • Thanks to the Master Mechanic, Leo, who took extra time and effort to explain to us the issues with the “defunct car” and to provide us with his professional and trustworthy opinion. We feel very “safe” in Leo’s hands and look forward to having him service our vehicles in the future. • Thank you to Andrew, Sales Associate, who climbed aboard and stayed late to help expedite the sale of our daughter’s, (Madison), new car, (Solara) – she is loving it! And for Andrew’s extra time and effort to bring the Solara up to my husband, in Brooklin, so that he could test-drive it and finalize the deal ….and also for his door-to-door delivery of the ownership papers on his way home. SWEET! • Thanks to Wes, Toyota Customer Service Representative, (front-line guy/battle-front guy), for being so patient and sympathetic with us, (all 5 of us), during a stressful time and for getting the Toyota specialists to get involved in our “crisis”. Thanks for keeping us calm? No pressure there, right!? • Our thanks to Keith, Parts Manager, who willingly permitted the removal of his very own 2-week-old snow tires from his car, in order to have them immediately placed on Madison’s new car, so that she wouldn’t have to come back at a later date to have snow tires installed. (I hope Keith gets a good deal on his replacement snow tires and has them installed before the snow flies!) • Thanks to you, Ian, Franchise Owner of Whitby Toyota, who bent over backwards to ensure our daughter not only had a good, safe, reliable vehicle within our budget – but one that is sporty, red and ROCKS. (Her words). Thank you for “being on it” so quickly (finding “the car” for her within minutes); for your listening ears and smiling face and for your understanding – for making a bad situation into an awesome experience! For going above and beyond and making all of us feel special and important. In my mom’s words, (and her licence plate of her Whitby Toyota Camry – WOWEE….)? In closing, Ian, I’d just like to say that everything that you did for us was remarkable. It is obvious that your professional, friendly and outstanding leadership has been contagious to your employees - that alone is extraordinary! We can’t thank you enough for all that you have done for our family and we look forward to continuing a long and loyal relationship with you and your staff at Whitby Toyota. Extremely satisfied Whitby Toyota customers, Kammy, Mark and Madison Elliott More

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Toyota is great! I am always pleased with the service I receive at the Whitby Toyota scion dealership...last time was to replace a tire, and when the attendant told me I am always pleased with the service I receive at the Whitby Toyota scion dealership...last time was to replace a tire, and when the attendant told me the price, I actually asked him if that included installation! I will be sticking with Toyota for a long time. More

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