Andrew Kay | Page 3

Excellent trouble free service !! Its a pleasure to deal with Andrew and his team at London Mercedes.They go above and beyond to keep our fleet of Sprinters in top shape..they always g Its a pleasure to deal with Andrew and his team at London Mercedes.They go above and beyond to keep our fleet of Sprinters in top shape..they always go the extra mile to accomadate us and keep us informed of needed repairs and updates !! More

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I recently traded in my 2013 Mercedes GLK for a 2018 GLE 43 AMG. Dealt mainly with Tony Yang at Mercedes if London. From the beginning till June the end the experience was phenomenal. I have bought many new 43 AMG. Dealt mainly with Tony Yang at Mercedes if London. From the beginning till June the end the experience was phenomenal. I have bought many new vehicles in the past, all domestic, and this was hands down best experience. No games, very professional and organized and delivered as promise with a few extras I didn't expect. Would recommend 100% More

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Tony at Mercedes-Benz in London was the best! Very Friendly , very professional with a warm atmosphere. We were referred to Tony at the London Mercedes-Benz in London by a friend. We wil Very Friendly , very professional with a warm atmosphere. We were referred to Tony at the London Mercedes-Benz in London by a friend. We will definitely pass on his name as well. He was very knowledgable and helpful. Katrina made the paperwork very easy. No guess work. Very easy to deal with. More

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Tony and Andrew did a great job My wife and I bought a 2018 GLE in December and had a great experience with Tony as our sales person. Yesterday (April 3), my wife was on her way to w My wife and I bought a 2018 GLE in December and had a great experience with Tony as our sales person. Yesterday (April 3), my wife was on her way to work and a number of warning lights came up on her dashboard. They were significant enough that she was concerned about driving the vehicle but said it seemed to be operating properly. I immediately contacted Andrew Kay in service and he provided me his cell hone number so I could sent him video of the messages that were scrolling on the screen. We later involved Tony, and together, Andrew and Tony arranged within a very short time frame to have a replacement vehicle driven to my wife's workplace which is 35km outside of London and drove her vehicle back to the dealership to be repaired. This sort of service is what dealerships should strive to provide and I can say from experience that this service far surpasses the service we've received from another German brand dealership in town. More

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Great Service Our family has our 6 Mercedes vehicles serviced at the London dealership regularly, we deal with Andrew Kay and the service manager Markus. We have r Our family has our 6 Mercedes vehicles serviced at the London dealership regularly, we deal with Andrew Kay and the service manager Markus. We have received outstanding service from both Andrew and Markus regularly and repeatedly and would recommend the Mercedes-Benz London dealership because of their service prowess! Bravo! Keep up the great work! Sincerely, The Ross Family Balnagowan More

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Great service by Andrew. I have visited Mercedes London three times and Andrew has helped me every time. I have never experienced better customer service in my life. Andrew is I have visited Mercedes London three times and Andrew has helped me every time. I have never experienced better customer service in my life. Andrew is definitely the best Service Advisor I have ever dealt with. The service was amazing and within a reasonable timeframe. More

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Why choose Mercedes Benz london ont The service is fantastic and having a car returned cleaner than it went in is a first for me. Andrew the service manager is a pleasure to talk too and The service is fantastic and having a car returned cleaner than it went in is a first for me. Andrew the service manager is a pleasure to talk too and has a great sense of humour, and is extremely knowledgeable. More

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Thumbs up to the Andrew Kay helped ne I felt like I was being checked in to a 5 star hotel. All the supporting staff were very friendly and made me feel important. The work was done on I felt like I was being checked in to a 5 star hotel. All the supporting staff were very friendly and made me feel important. The work was done on a timely basis and Andrew ( a stand up guy) kept me informed throughout the process. Thank you Team Mercedes London More

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Excellent service - excellent dealership Our experience with Mercedes Benz London was the best experience we have had buying a car! Tony was so knowledgeable about the vehicles and he made t Our experience with Mercedes Benz London was the best experience we have had buying a car! Tony was so knowledgeable about the vehicles and he made the sale process completely easy and stress free. He answered every question we had and gave us a great tutorial on the car when we picked it up. I would highly recommend this dealership and, in particular, Tony Yang, to anyone. Kennedie Vella also made the experience simple and quick and easy to understand More

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Absolutely the BEST SERVICE! I was driving down a remote part of highway 402 when the car suddenly went dead. Not knowing what to do, I phoned Mercedes Benz London for assistance. I was driving down a remote part of highway 402 when the car suddenly went dead. Not knowing what to do, I phoned Mercedes Benz London for assistance. Andrew from the service department responded to my plight and immediately dispatched a tow truck to pick up the car. As I pondering how to taxi myself home, another call from Andrew arrived. He was unable to secure a loaner car ( I was not expecting this!) but was able to set me up with with a new 2019 c300 that I could use until my car was repaired. All I had to do was hitch a ride with the tow truck operator and pick it up at the dealership! This sure beats me running around looking for a rental car. Once my car was repaired ( the fan belt blew apart) the good people at Mercedes Benz delivered my car to where I was working, over 100 kilometers away! Talk about being treated like royalty! I have dealt with many different car dealerships over the decades and NEVER had such incredible service like this!Also, during this experience Andrew kept me updated through text messages on what is happening to the car. Highly appreciated.Thank you Mercedes Benz and Andrew for going the extra mile in helping me. After chatting with my co workers about my experience, two of them are considering a Mercedes, one of them is going to the dealership to test drive one and is seriously considering one. More

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