Andrew Kay | Page 2

The call centre had booked me for 9:30 AM to change an airbag recall. Once I arrived Andrew informed me that I had to drop off my vehicle for the day. I live in Hamilton Ontario. This was not told to me b airbag recall. Once I arrived Andrew informed me that I had to drop off my vehicle for the day. I live in Hamilton Ontario. This was not told to me by the call center. I explained to Andrew that my little dog was in my car waiting for me at the Can-Am RV dealership. He made some calls and I was out of the dealership within 45 minutes. I was very impressed that he handled the situation which was the call centre’s fault. Thank you Andrew Kay. PLEASE INFORM CALL CENTRE TO LET CUSTOMERS KNOW THAT VÉHICULES WILL BE DROPPED OFF FOR THE DAY!!! More

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Excellent Service Experience Before moving to the London area I had my 2015 C300 serviced at various other Mercedes-Benz dealerships. Last week was the first time I brought it to Before moving to the London area I had my 2015 C300 serviced at various other Mercedes-Benz dealerships. Last week was the first time I brought it to Mercedes-Benz London for a major service. This included a B service, a complete brake job, a wheel alignment and a few other items that needed attention. Honestly, I have to say that this was by far the best service experience I have had since owning the car. Andrew Kay was extremely helpful. He accommodated my tight schedule and I appreciated the regular updates as the work was progressing. Despite the amount of work, the car was ready when promised and it drives as if it is brand new again. Would definitely recommend. More

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Very happy with my first experience at Mercedes London. Andrew Kay in the Sprinter department took care of warranty work (3800.00) in less then 24 hours after talking on the phone. Having a small business Andrew Kay in the Sprinter department took care of warranty work (3800.00) in less then 24 hours after talking on the phone. Having a small business any down time with the sprinter is lost money in the field. Coming from a small town myself it was nice to have that small town feel in the city. More

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Great Service for our entire fleet! Just completed some fleet maintenance with Andrew Kay and the Mercedes-Benz London team. It was a fast, professional and an enjoyable experience from Just completed some fleet maintenance with Andrew Kay and the Mercedes-Benz London team. It was a fast, professional and an enjoyable experience from start to finish. We cycled through 9 sprinter vans in about a week with no hiccups allowing us to continue on as scheduled with our spring start up procedures. Thanks for the great service and we will see you again next year!! More

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Andrew Kay- Strives to go over and above. Once again I was so impressed with the level of personal service offered by our service contact, Andrew Kay of Mercedes Benz, London. Just after a rec Once again I was so impressed with the level of personal service offered by our service contact, Andrew Kay of Mercedes Benz, London. Just after a recent snow storm one of our fleet of 10 Sprinter vans lost its antenna cover and was leaking water into the cab. After notifying Andrew of the problem he was able to get us a replacement cover in short order and was able to walk our service staff through how to replace it, thus keeping the van in service during a time when it was crucial that it be available to us 24/7. Well done Andrew and Mercedes Benz, London! More

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Excellent service and customer care Andrew Kay was quick to diagnose a problem with my truck and got me back on the road in record time! Excellent customer service and support. Andrew Kay was quick to diagnose a problem with my truck and got me back on the road in record time! Excellent customer service and support. More

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Thank you Andrew for prompt and fast service, dhl Every Thank you Andrew for prompt and fast service, dhl Every time I come for service you’re always there with a smily face. Spare sprinter is ready for m Thank you Andrew for prompt and fast service, dhl Every time I come for service you’re always there with a smily face. Spare sprinter is ready for me More

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Speedy but Efficient service Great service! Sprinter manager Andrew is qick to help with any problems i have with my trucks, and if he is unsure always finds an answer fast. The Great service! Sprinter manager Andrew is qick to help with any problems i have with my trucks, and if he is unsure always finds an answer fast. The notifications sent to my phone telling me the status of my truck repair is very helpful. Brandon did an exceptional job locating the problem with my truck. Nice to see a garage that warranties their parts. Even when Andrews bookings get backed up, with several vehicles, he finds a way to do a quick assessment to let you know what is involved with the repair and estimated cost. More

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Top Notch Sprinter Service Great service over there! Andrew and the team are professional, knowledgeable and have quick turn around times to keep our fleet of 7 spinters on the Great service over there! Andrew and the team are professional, knowledgeable and have quick turn around times to keep our fleet of 7 spinters on the road. They understand the demands of the business we are in and go above and beyond to keep my team on the road. More

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Our fleet of 10 Sprinter vans are entrusted to Mercedes London to be kept in optimal operating condition. Our service department contact Andrew is key to ensuring that we are up to speed on required servic London to be kept in optimal operating condition. Our service department contact Andrew is key to ensuring that we are up to speed on required service as well as seeing to it that the loaner vans are where they need to be on time. More

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