"Service team helped me out"
Updated this review: see below
Without a doubt the most incompetent service team I have encountered in any dealership in 50 years of driving. From the front desk staff to mechanics they continually screw up. I have a 2016 Fiat 500X that I have been taking there for service since the next closest Fiat service is over 15 km away. This dealership will tell you to come in for service, when you get there it is "who were you talking to we don't have any mechanics available".... Happened at least 4 times. Tried to replace and charge me for the same thermostat they replaced the day before... So a free 2nd thermostat I didn't need. Lightbulbs never in stock, when they are in the mechanics can't even put them in right as they fell out and burnt thru my fender firewall.. Pathetic that a dealership cannot even stock and replace bulbs.... Stay away!!!!
Mark and his service team stepped up and listened to my concerns and got my vehicle fixed. Can't ask more from a service team than to listen to you and get the problem fixed. Thanks Mark. I would recommend this dealership for all your service needs.
"Sales was great , but the Service Department Not so Great!"
- New Ram Experience
I purchased a Brand New Ram 1500 Limited Truck and the Salesman was Number 1 even though i had to settle for another color. After driving it off the lot , the engine service light came on. After several attempts and days and i even left the truck for the whole week Service was unable to solve the issue with the engine light. I had to take the truck to another dealer to have it corrected. The salesman felt very bad and helped me as much as he can along the way. If it was not for Mickey, i probably wouldn't have bought my truck from there.
Also, i thought they could have done a better job in cleaning truck, inside the rear pick up bed it was dirty and the rear leather seats had indentations, which i am hoping in the hot summer weather it will correct itself or i will return and hopefully the dealer doesn't put up any resistance, as i had advised them.
I had a very nice experience with the Salesman but all that hard work was shadowed by the frustrating service issue.
Other Employees Tagged:
"Great experience and very professional "
They new exactly what had to get done and did it in a timely fashion without rushing and gave feed back to what had to be done .