Ali Megahed

Had a great experience at Harris Kia. Bryan was very helpful, patient, and not pushy. It was my first experience buying a car, had been to other dealerships that day and salesmen were eit Bryan was very helpful, patient, and not pushy. It was my first experience buying a car, had been to other dealerships that day and salesmen were either very pushy and didn't give you time to think or wanted to talk about anything other than the cars. Bryan was very welcoming and asked what I was looking for. Gave me lots of time to think and I never felt that he was hovering. Would buy from him again. Also Ali makes a great London fog while you wait. More

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Really friendly people! Sales, parts and service were all there for me when I need it it. Big thanks to Ted Boyd and Elliott James, Ben and Cam too! Thank You! Too many peop Sales, parts and service were all there for me when I need it it. Big thanks to Ted Boyd and Elliott James, Ben and Cam too! Thank You! Too many people to say are great :) More

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Starting off with the lack of common sense, the dealership doesn’t seem to have a clue who even leased their vehicle. They have consistently contacted the wrong person for service and follow-ups, a dealership doesn’t seem to have a clue who even leased their vehicle. They have consistently contacted the wrong person for service and follow-ups, asking for random names, primarily one of the co-signers on the lease. It has become irritating to constantly answer the phone to salespeople that don’t even know who they are speaking to, reminiscent of cold calling telemarketers, up to 5 times per week . They have offered to buy back the car several times to a person that has never paid a dollar for the car, irritating everyone involved in this transaction. Secondly, talking about service, this has been some of the worst customer service I’ve received from any brand or company that I have ever dealt with, let alone a car dealership. After wiping my black car down with what could only be a used oil rag covered with metal fragments, they have left several areas deeply scratched on my car and refuse responsibility. I have taken my car to several Kia dealerships since, and none have been better, taking up to 4 hours on an oil change after being assured it would only take an hour at most, listening to constant bickering and fighting inside the Richmond dealership, I am left with no realistic options in Vancouver or the island for getting my car even looked at by someone representing the kia brand. Although the car itself has been great, everything about the brand, dealerships, salesmen, and experience, has been god awful. I would never recommend buying to anybody, and will be wholeheartedly discouraging anybody from setting foot on one of your dealerships. More

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The dealership was poorly organized. Didn't work on a deal with me at all. Just gave me something that the fob doesn't work car had mechanical issues right off the bat. $$ price monthly was wayy more the deal with me at all. Just gave me something that the fob doesn't work car had mechanical issues right off the bat. $$ price monthly was wayy more then I told them I could afford monthly and didn't give me any options at all. Then got insurance in before I could signed papers and rushed the insurance to switch my old car over to the new one qnd then told me my cost was wayyyyy more then I had told the salesman I could do. Only reason I took it after the price was because they kinda screwed me on the transfer and all was done in an ammumsption the costs was at least close to what I was able to do. This is not how you make car deals at all. Was sloppy and disorganized as xxxx.. I won't be going back. First week in the bed vehical I already got to fix the thing because they sold me a van with unrepaired suspension damaged...no warrantees at all. Now I gotta fix the unsafe vehical they gave me with damaged tie rod ends and strut from whatever accedent that obv happen on it. $600 a Month with a repair job on top first week. And I was told my car would be tradeable and then the GM offers me a price my tires were worth more then alone. And lost the private sale of it then after I was told I would get the price I was selling it for on trade otherwise I'd have waited to use it as a down payment. All in all I feel complete screwed on the whole deal and situation. Not cool at all. I was told kia nanaimo was a good one but both me and my wife weren't impressed at all with the whole experience there. They won't be getting our business again... More

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November 2021 I met with a sales rep to discuss trading in my 2019 KIA Soul. The 2016 KIA Sorento presented to me met all my family’s needs. However, the thing my family most needed was to stay within bu in my 2019 KIA Soul. The 2016 KIA Sorento presented to me met all my family’s needs. However, the thing my family most needed was to stay within budget. I have a toddler and soon I will be on maternity leave with baby #2 and on a fixed income for 18 months. I was very clear from the beginning on what I could afford. They tried to get me to put $1500 down and increase bi-weekly payments by 30 dollars. ‘It’s not that much” they said. Well to me $30.00 bi-weekly is actually a bag of groceries to feed my family. I declined all the offers and told them I was comfortable to stay in my Kia Soul if it meant I would be remaining in my budget. They told me I would never get into a bigger vehicle if I wasn’t willing to pay more bi-weekly. My response “that is fine, I have a reliable car, sure it is small but I can make it work until I am in a position to pay more.” In the end they offered me this: I would put no money down, my bi-weekly payments would increase by only 2 dollars. I was comfortable with this. I have never traded in a vehicle before. I was a bit confused about how it would all work. I tried to ask the right questions and grasp what I was getting into to the best of my ability. I asked “what will happen to my old loan?” they responded “we will pay off your old loan and you will get a new loan”. Throughout my meeting they used the words “loan” and “lien” interchangeably and looking back I should have asked for more clarification. In the end I was under the impression that the entirety of my old loan was being paid off. I would have a new loan, I estimated in my mind it might would be between $21000-$25000 , a sizable loan for me but one I was comfortable with. Finance came through, insurance was called, and the transfer was made. I went back into finance for my final meeting. Looking over the final papers I saw the number $32000. It turns out that there was around $5000 from my old loan that was going to be transferred to my new loan. This was never clearly communicated to me at any point. Had it been I would have remained in my older vehicle. Maybe if I was better at math or more knowledgeable about car trade-ins I would have known this. The point is I wasn’t and these ‘professionals’ were supposed to be guiding me. I asked questions, apparently not the right ones. Right away I asked if that was my total loan and told them I was not comfortable with that amount. I told them I didn’t want to go through. They made it seem like it was too late for me to back out. I don’t know enough to say whether or not this was actually the case, but things felt pretty final. I broke down and started crying. Now it was 1 o’clock in the afternoon. I had been at Kia since 8am. I had waited over an hour for the financing to go through. I was starving. I was exhausted. I just wanted to leave. I guess they felt a little bad because they told me my next service would be on the house. I finished signing everything and left. It is hilarious to me that they thought a 100$ (approx.) oil change could negate the $5000 I basically just wasted. In the end I was happy enough with the quality of my new car. It is better suited to my family. I chalked it up to an expensive learning experience. In a few years when it comes time to upgrade I have learned enough to NOT return to Harris KIA Nanaimo. More

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They have treated me so well through the entire process of buying a new vehicle. Danya was friendly and amazing. Nice loaner vehicles during car servicing. Stress free and easy! of buying a new vehicle. Danya was friendly and amazing. Nice loaner vehicles during car servicing. Stress free and easy! More

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