Alex Keong | Page 16

Extremely Satisfied Customer Special thanks to Mike Loritz and the whole Charlesglen Toyota team in getting the deal done. Mike was able to work with my requirements to pick the Special thanks to Mike Loritz and the whole Charlesglen Toyota team in getting the deal done. Mike was able to work with my requirements to pick the perfect vehicle for my needs! More

Helpful 2

Report | Print

2015 RAV4 Mark, our sales person has now sold us 2 cars in the last month. He is very professional and has a depth of knowledge about the products that impress Mark, our sales person has now sold us 2 cars in the last month. He is very professional and has a depth of knowledge about the products that impressed me. All aspects of the transaction came together smoothly. More

Helpful 1

Report | Print

Awesome! I had a great experience from the time we came in till the time we picked up our new van!!! Everyone was so friendly and willing to help. Buying a n I had a great experience from the time we came in till the time we picked up our new van!!! Everyone was so friendly and willing to help. Buying a new car is never an easy experience. But the folks at Charlesglen made it so!! Will recommenced this dealership to all my friends. We weren't going to pick up our new vehicle for a week but with the quick sale of our old car we had our new van within 48 hours with the hitch on and everything!!! And never felt like it was an inconvenience. We are very very happy! More

Helpful 1

Report | Print

Totally awesome From the moment we walked in there my family was treated with great customer service. We bought a 2015 sienna Se .With tech package. .sick ride..mike From the moment we walked in there my family was treated with great customer service. We bought a 2015 sienna Se .With tech package. .sick ride..mike & the crew are totally awesome. Best experience ever , I have never been treated so well @ a dealership. I don't think anyone could have better service seriously. More

Helpful 1

Report | Print

Very patient and prompt I guess I might have been booked for an hour for test drive etc , I ended up taking almost 3 hours. Very patient staff, answered all our queries. Made I guess I might have been booked for an hour for test drive etc , I ended up taking almost 3 hours. Very patient staff, answered all our queries. Made us satisfied. Were ready to take a step forward to meet our target. The delivery of the vehicle itself was very efficient and prompt on time. More

Helpful 1

Report | Print

Forgot how great Charlesglen is! Excellent experience at Charlesglen. Last new Toyota was a 2005 4 Runner. I am amazed at the professionalism and attention to detail this group deli Excellent experience at Charlesglen. Last new Toyota was a 2005 4 Runner. I am amazed at the professionalism and attention to detail this group delivers. Fantastic group of sales and service professionals. Thanks to all of you who were involved. More

Helpful 1

Report | Print

An absolute pleasure, from beginning to end! Our sales professional, Andrew Fagan, looked after us and satisfied our every question and concern while we chose our new vehicle. He verified the av Our sales professional, Andrew Fagan, looked after us and satisfied our every question and concern while we chose our new vehicle. He verified the available inventory and ensured that our choices would be met with all of the requirements that we had when we came in. As owners of multiple Toyota vehicles, we were not worried about our experience at Charlesglen Toyota. Our family has been long time customers and can highly recommend this dealership to others with great confidence. You won't be disappointed. More

Helpful 1

Report | Print

Wow! These guys are amazing. Our experience at Charlesglen Toyota has exceeded all expectations. No longer does buying a car need to feel like a sleezy transaction. We were trea Our experience at Charlesglen Toyota has exceeded all expectations. No longer does buying a car need to feel like a sleezy transaction. We were treated with respect from first contact through vehicle delivery. The sales team was open and honest, with nothing hidden. They didn't employ any of the high pressure sales tactics like so many dealers do. It actually felt like we were working together to get the best deal possible. Finance department was on the ball with the same level of service. Jim did an amazing job walking us through the vehicles features and getting us all set up during vehicle delivery. He was also a hit with our three little ones ages 5, 4, and 1.5. Hands down the best dealership we've ever experienced! Check them out. More

Helpful 1

Report | Print

Totally awesome From the time I stepped into the showroom, we were treated with respect. Mike was awesome, and even treated us to lunch but more important was his pr From the time I stepped into the showroom, we were treated with respect. Mike was awesome, and even treated us to lunch but more important was his professionalism. He knew his business!! When we went to pick up the vehicle we were late, and are sorry for the delay but Jim was smiling and understood, then he proceeded to take us to his dungeon--which he said we'd not return from-- but did, much wiser about that amazing vehicle I purchased. He explained everything from Bluetooth to engine. Then we went up to financing and again received amazing service with a smile. I'd recommend this dealership to all my friends. Thank you!!! More

Helpful 1

Report | Print

Knowledgable staff We bought a Toyoto Prius for the first time and there was a lot to learn about it's workings as compared to our previous cars. The staff were very kn We bought a Toyoto Prius for the first time and there was a lot to learn about it's workings as compared to our previous cars. The staff were very knowledgable and patient with us for what is a large learning curve. Staff very willing to handle all the details it takes in purchasing a new car. More

Helpful 1

Report | Print