Alex Keong | Page 13

New car purchase I had a great service from Stephen at Charlesglen. He kept in touch with me over the years. It's been a great experience from the point of sale to pos I had a great service from Stephen at Charlesglen. He kept in touch with me over the years. It's been a great experience from the point of sale to possession day! Jim has been fantastic delivering my new sienna and showing me features! Thank you to the Charlesglen team for their commitment and great service! More

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First service visit for my new car. The whole staff at CGlenn have been very helpful and friendly during the purchase of our new vehicle. Our first service visit was the very same frien The whole staff at CGlenn have been very helpful and friendly during the purchase of our new vehicle. Our first service visit was the very same friendly, helpful, prompt. We would definitely recommend Charles Glen to our friends when they are looking for a new or preowned vehicle.Phil More

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Attentive friendly service. A pleasant experience Was just buying a used car for my kids and despite it being a small transaction we were treated as though we were buying the most expensive vehicle in Was just buying a used car for my kids and despite it being a small transaction we were treated as though we were buying the most expensive vehicle in the space. A very nice friendly client service experience. More

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Satisfied customer Everyone was very friendly, knowledgeable and professional in their specific roles. Also, very impressed with the facilities. If our Venza performs an Everyone was very friendly, knowledgeable and professional in their specific roles. Also, very impressed with the facilities. If our Venza performs and treats us as well as we were looked after by the Charlesglen staff, we will be more than satisfied. More

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Great experience Very good staff experience and friendly. Got me the car I was looking for and quickly. Good experience and great place. There was no pressure to buy. Very good staff experience and friendly. Got me the car I was looking for and quickly. Good experience and great place. There was no pressure to buy. More

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Tacoma Talking to my daughter and son in law about their experience when they bought Rav 4 from your dealer ship,as well of reward program, they had nothing Talking to my daughter and son in law about their experience when they bought Rav 4 from your dealer ship,as well of reward program, they had nothing but great thing to say about Charles Glen Toyota, after dealing with Harris Kok and the rest of staff at Charles Glen I see why. I did my homework before seeing Harris and the whole deal as done under 10 minutes, with no hassles. Very caring staff helping me with my purchase and delivery of my new Tacoma. I will recommend your dealer ship to others. More

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Great Experience Very friendly and helpful staff. Especially recommend Garnett for his honest and helpful advice in finding the right car. I bough my first Toyota fr Very friendly and helpful staff. Especially recommend Garnett for his honest and helpful advice in finding the right car. I bough my first Toyota from Charlesglen in 2005 and have continued to take my car for repairs to them because of their honest and thorough approach. Will continue to take my new car to this dealership. Thanks all! More

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Easy Breezy and Such Great Staff! Wonderful experience! Theresa Bishop was friendly, knowledgeable and helpful. In fact long after my car was purchased and taken home she continues to Wonderful experience! Theresa Bishop was friendly, knowledgeable and helpful. In fact long after my car was purchased and taken home she continues to answer questions and provide excellent customer service!!!! Big thanks to Jim McAlorum for walking me through my new computer car and setting up my phone too!! This is the 3rd new Toyota we have purchased from Charlesglen and we will be back to purchase future ones too! Outstanding staff! More

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Wonderful Experience Not only Jurate Perminaite, Ryan Slanley, Will Cheng, Alex Keong and Jim Mealorum are so well organized efficient , we have been touched by their war Not only Jurate Perminaite, Ryan Slanley, Will Cheng, Alex Keong and Jim Mealorum are so well organized efficient , we have been touched by their warm and caring approach and that has meant a lot to us. Keep up the good work then, all of you. We will see you again if we need an other car and will tell our family and friends without reservations about Charlesglen. Thank You, Antonio and Maria Pacione More

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Phenomenal! Absolutely the best customer service experience I've ever had, for anything, anywhere, period! We shopped around, and tried to deal with other Toyota Absolutely the best customer service experience I've ever had, for anything, anywhere, period! We shopped around, and tried to deal with other Toyota dealerships, but none compare to Charlesglen! Garnett Lund, our Product Advisor was always informative, proactive, and organized. He worked with John Gaskin to meet our expectations as realistically as possible. Extremely satisfying to have a no pressure sales environment. Gary Ghaderi, Financial Services Manager, ensured that absolutely everything was out on the table and that we fully understood all aspects of the paperwork. None of those irritating hidden costs you'll experience elsewhere. Alex Keong, Financial Services Manager, did the final paperwork signing with us. Just like the rest of the team, he was extremely organized, efficient, and had us out the door to our 2016 Tacoma in no time. Jim McAlorum, Delivery Coordinator, was an absolute blast to work with. The delivery area is unlike anything we've ever seen elsewhere. Our 2016 Tacoma was sitting inside a special, separate area of the building amongst everyone's desks. Jim took the time to make sure that we were comfortable with the vehicle and all its features, understood all the benefits of the extended warranty program, and definitely kept us entertained! He works on brownies, so make sure to take him in a batch. First ever brand new vehicle; I look forward to driving our 3rd generation Tacoma for many years to come. Couldn't recommend the Charlesglen team any higher if we tried!!! More

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