Alain Ruiz
Alain Ruiz at Hollywood Kia
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Alain Ruiz | Page 2

Manager

Hollywood Kia

6011 Pembroke Rd
Hollywood, FL 33023

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4.5
322 Reviews
4.5

322 Reviews

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322 Reviews of Alain Ruiz

March 09, 2024

Dealership Rating
Employee Rating

This was my third vehicle from Kia Hollywood. I come down from North Carolina because Hector has been my sales person. Did we have a process with transferring tax and stuff but this time it was r More

by JULIE.GOLLINGS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 11, 2024

Hollywood Kia responded

Thank you for providing this feedback, Julie, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. wecare@hollywoodkia.com

January 28, 2024

Dealership Rating
Employee Rating

Very friendly and nice customer service skills , I love to be part of the KIA family. God bless you all. More

by JACOTTE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2024

Hollywood Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hollywood Kia. wecare@hollywoodkia.com

January 21, 2024

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Employee Rating

The experience was great. They helped me find the car I wanted with no hassle. More

by GINA3PIERRE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Jimenez, Danilo Urena

Jan 21, 2024

Hollywood Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! wecare@hollywoodkia.com

January 18, 2024

Dealership Rating
Employee Rating

RICHIE WAS VERY HELPFUL AS THE SALE PERSON WORKING WITH ME. THANK YOU for all. More

by UNIQUEMC50
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Jimenez , Richie

Jan 19, 2024

Hollywood Kia responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Andrew can do to assist you, please do not hesitate to let us know. We are always happy to help! wecare@hollywoodkia.com

January 18, 2024

Dealership Rating
Employee Rating

Great to work with, knowledgeable and kind. Very helpful... Will do business with them in the future More

by ILOVEGULI
Recommend Dealer
Yes
Jan 18, 2024

Hollywood Kia responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Hollywood Kia! wecare@hollywoodkia.com

January 17, 2024

Dealership Rating
Employee Rating

Service was professional and done in a timely manner Everyone was polite and friendly. Thank you More

by GLENNBORTNICK
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jan 18, 2024

Hollywood Kia responded

Glenn, thank you for choosing Hollywood Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! wecare@hollywoodkia.com

January 17, 2024

Dealership Rating
Employee Rating

Worst customer service ever won’t recommend it at all. I will never buy a Kia again because of the experience with this dealer More

by Jerzson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 19, 2024

Hollywood Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. wecare@hollywoodkia.com

January 17, 2024

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Employee Rating

Service is horrible they don’t care if you bought a car and spend 5k or 100k they will treat you just as bad nothing gets done your vehicle will be your problem alone the warranty’s you purchase laugh out More

by Camilagarcia100221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 19, 2024

Hollywood Kia responded

We're sorry to hear about your experience, Carmila, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. wecare@hollywoodkia.com

January 17, 2024

Dealership Rating
Employee Rating

Very friendly, and knowledgeable about the car, answered every concern and questions. Walked nus through the process, and literally to each person we dealt with during the purchase process. A very positive More

by JLOPEZ001887
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sorry can't recall his name but we met him when we arrived and he stayed with us until we were done then met us at delivery. I remember he was African American and had dreds. Absolutely cool guy.

Jan 18, 2024

Hollywood Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hollywood Kia. wecare@hollywoodkia.com

January 17, 2024

Dealership Rating
Employee Rating

Excelente atención, muy rápido el trámite, no se demora prácticamente nada , se siente uno como en casa . Todos son muy amables. En resumen excelente servicio y de calidad More

by VIVAN.GRC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: DeeJay Maisonet

Jan 18, 2024

Hollywood Kia responded

Thank you for sharing your experience with us. We're happy to hear it went well and truly appreciate your feedback! wecare@hollywoodkia.com

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