Abdul Ramadan | Page 6

Service department - Scott Bertrand This is my third Lexus vehicle from Erin Park Lexus and my third car that is serviced by consultant Scott Bertrand and Paul Machado. No words other t This is my third Lexus vehicle from Erin Park Lexus and my third car that is serviced by consultant Scott Bertrand and Paul Machado. No words other than "excellent" !! Also, my third vehicle purchased from Abdul Ramadan...again, "excellent"!!! More

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Scott Bertrand is outstanding! Dropped by the Erin Park Lexus in Mississauga this am. My Service Consultant - Scott Bertrand looked after the usual summer tire installation and tun Dropped by the Erin Park Lexus in Mississauga this am. My Service Consultant - Scott Bertrand looked after the usual summer tire installation and tune up. I had mentioned that my son had a minor collision in a non-Lexus auto and that he was looking at getting the damage repaired. Even though his car isn't a Lexus, Scott called over a colleague and had him inspect the damage. They jumped on the phone and found the parts needed...at a large saving....and the car is now in their shop. This isn't the first time Scott and Lexus have looked after me without regard to whether they were benefiting. When people ask me why I am on my 5th Lexus, the answer is simple....the car is terrific and the service always exceeds! More

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Building a Relationship Everytime I come in for service, they are ready, willing to help, and providing service with a smile. Sid, whom has been there as long as I can rememb Everytime I come in for service, they are ready, willing to help, and providing service with a smile. Sid, whom has been there as long as I can remember even recognizes my car and I from across the dealership and makes an effort to make sure I'm taken care. Scott is always knowledgeable, positive, and friendly. Abdul is such a genuine person and very respectful and knows his product very well. I continue to have great experiences at this dealership and people shouldn't take it for granted. **Edit, please disregard double posting of similiar review* PC problem More

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Excellent all round experience Great customer service staff excellent Scott, Paul and Sid.Always recommend friends and family to buy and service at Erin Park Lexus. My next car wil Great customer service staff excellent Scott, Paul and Sid.Always recommend friends and family to buy and service at Erin Park Lexus. My next car will be a Lexus again More

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'UNCOMPROMISED SERVICE'' Living in Thornhill and dealing with this Dealership for the past 14 years for all my purchases and Service needs should say something about this Living in Thornhill and dealing with this Dealership for the past 14 years for all my purchases and Service needs should say something about this dealership.Each visit receives an amazing freindly service from SID AND HIS ASSOCIATES, which keeps me coming back year after year,although out of my way, but worth it.Your back shop Mechanics Service cars as their own.. THANK YOU ALL ALI REMTULA More

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Hard to even consider another dealership The professionalism, responsiveness and welcoming team here, is unbelievable. We have purchased 3 cars here and have referred many others to Abdul. The professionalism, responsiveness and welcoming team here, is unbelievable. We have purchased 3 cars here and have referred many others to Abdul. The service team never ceases to amaze me with their memory and friendliness. Carly ensures that my time is respected with efficient in and out service, calling to explain when something unusual crops up, or advising when work can be deferred to a subsequent visit to save time and/or money. She knows what cars I like and we have good discussions about the merits of various cars! Yet even if Carly is unavailable or busy, the other service advisors step in to ensure that I am equally well served. It's fun bringing our cars in for service! More

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Service & Problem Diagnosis Erin Park Lexus has the best Sales and Service Team, Specially their Technician's are smart in Diagnosis. I gave my ES 350 for Steering Vibration Issu Erin Park Lexus has the best Sales and Service Team, Specially their Technician's are smart in Diagnosis. I gave my ES 350 for Steering Vibration Issue and 'Anthony' took me to the test drive and told me that they will fix the problem, next day I got the car back with Zero Problem. Excellent Job 'Scott' for Helping me in Service Advise taking caring of all warranty issues , Also I would like to Appreciate Raj and Abdul Rahman for Helping me in finalizing deal with Lexus. More

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Abdul Ramadan + Erin Park = The best customer experience We bought a Lexus IS250 from Erin Park Lexus in 2006 and now a 2015 RX350 as well. Abdul Ramadan was our sales consultant for both. He is very knowl We bought a Lexus IS250 from Erin Park Lexus in 2006 and now a 2015 RX350 as well. Abdul Ramadan was our sales consultant for both. He is very knowledgeable, kind and supremely professional. Facts and figures available on the Internet are very helpful, but Abdul maximized the value of our test drives by listening to us and highlighting the pertinent features of the vehicle. He is exceptionally honest and trustworthy. Although Abdul clearly believes in Lexus quality, he answered all our questions and concern honestly, never lying or forcing his opinions on us. My wife is quite petite and sometimes struggles to find vehicles that fit. Abdul insisted that her comfort and safety was paramount, and was willing to lose a sale if it meant we were more comfortable in another vehicle. Abdul always respects my family and our time. He is always prepared when we visit and takes the time to ensure we are satisfied with the vehicle as well as whatever maintenance it receives. Erin Park Lexus managers have been kind and professional as well, which we appreciate. Although the dealership is minutes from my home, I would happily drive out of my way in order to deal with Abdul and his colleagues at Erin Park Lexus. More

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Work no Words GREAT serives This is my 7th Cars with Erin park Lexus for service or buying a new car we feel like we our home, always provided us good and amazing services.The d This is my 7th Cars with Erin park Lexus for service or buying a new car we feel like we our home, always provided us good and amazing services.The dealership staff are very knowledgeable with their line of cars, service and treat their customers with respect.Great Experience ! My service experience with a Sid and Norman has been beyond expectation .I would highly recommend the dealership . All the best . More

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Purchase of a new IS 250 awd F Sport I've been loyal to the Toyota brand through two cars now. An '05 Corolla CE and an '07 Camry SE. Purchasing a Lexus has been a goal of mine for some t I've been loyal to the Toyota brand through two cars now. An '05 Corolla CE and an '07 Camry SE. Purchasing a Lexus has been a goal of mine for some time. One that I viewed as my next big step in life. My grandfather has owned an LS since 1992, and my father has just purchased a GS as well (both from different dealerships). When I first walked into Erin Park Lexus, I was greeted warmly by reception. I did have an appointment booked with Abdul Ramadan, who quickly met with me and welcomed me immediately with a friendly smile and a firm handshake. I immediately felt at ease with Mr. Ramadan. Abdul's knowledge of the entire Lexus line was quite impressive. He was able to pinpoint the car that would suit me best, based on my driving style and a brief discussion about where I am in my life. His exceptional service did not stop their either. Abdul helped me through the entire process, and ensured I was comfortable with everything along the way. Explaining all components clearly and in depth. Abdul made it clear that he wasn't just selling a car, but rather building a relationship. I can assure you, he's done just that. I will continue returning to Erin Park Lexus, and hope to see Mr. Ramadan there on my visits. I will also recommend any friends or family to contact him when they're in the market for a vehicle. I can also assure you, that I will be buying my future cars from him as well. He has gained a friend and client for life. More

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