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service - Jim
Pleasant experience. Prompt, courteous and thorough. My first time in for service and I would recommend this dealership. They are busy and it is best to book regular appointments well in advance.
Good service - tan114
Bought the winter tires and did the maintenance here.
Received very good customer service.
Responsible for any recommendations.
No push or tricks to sold me unnecessary additional product or services.
Top Reviewed Service Specialists At This Dealership
Excellent first impression - Michael Fekete
I met Asif at my first visit to the dealership and he was knowledgeable, informative and helpful. During my 50 yes of driving I owned brands such as Volvo and Mercedes. If the mechanics are going to be as good as Asif, I will get rid of my habit of going to an independent garage after the warranty period and will stick with the service provided by this dealership.
Good services and dealership - Peter Tran
Best Lexus services (Ken Shaw) in Toronto than any other Lexus dealership. If your looking any services or planning on buying a new car, strongly recommend this place for you.
The best experience - Katherine
Would highly recommend this dealership when purchasing or having your car serviced. Spoke with a wonderful mechanic Brianna and she explained exactly what needed to be done to vehicle. Have shared great experience with many friends.
Jonathon best mechanic ever - Joe
Jonathon has been my mechanic for years. He is the most trustworthy and professional mechanic I have ever experienced. I would not trust any other person at any other dealership to work on my car. Well done Jonathon.
Awesome customer service ! - fallingstar25
I just came back from Downtown Lexus after having my first 1800 km check up. From the time I walked into the dealership until the time I left, the staff was amazing. What a fantastic experience. I felt like a queen. So different than any other dealership we've been to. The car was ready when they said and we enjoyed a coffee and left with a nice clean car. The sales staff, especially Zain, is totally awesome. The reviews I've read on this dealership with true to their word. I would highly recommend this place to purchase your Lexus and then to have it serviced. The long drive for service is totally worth it !!
Great gracious and professional dealership - Ali
Great dealership, friendly and professional staff. Active , effective and efficient performance from staff and management conduct. Certainly feeling the difference . Absolutely and strongly recommend Lexus if Oakville
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
Terrific - jeff
Went to White Oaks Collision on the advice of a work colleague. They understood exactly what I was looking for and delivered beyond my expectations. Nice, clean facilities with an exceptional staff. Thomas deserves a raise.
Poor Service - Winter Tires and Service - Allan
Ordered winters tires 10 days before my appointment. Tires were not available when I brought my car in at my appointment and not all service items were completed(16,000 km service) even though they were checked off on the service inspection report. I wonder what actual services were performed on my vehicle. I wasted a lot of time at the dealership. They seem to be disorganized.
customer service - Momlexus
Exceptional customer service from Mark Vas and manager who extend warm hospitality by putting themselves in the customer shoes.
Mark was knowledgable in processess and suggested rating on the NX series as an option kn next purchase
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
Good Experience - Amir
I just want to say thank you to Tony Rezaei He helped me to get my new car and I’m really happy and enjoying it .
Service is higher than other dealers - G Daoud
I don't recommend this dealer Lexus of Windsor), especially for the service. They overcharged me twice first time back to 2008 (oil change was CAD$216.00), thereafter I had to deal with Mead Lexus for 1/2 of the price with the exchange rate and for any service I need.
Mistakenly; a few weeks ago I went to change the windshield and they have charged me taxes for the whole job on top of my deductible which I have got a promise from my insurance company to waive it for I never claim anything with them for a long time; I had hard time explaining to them that I have to pay only my deductible but nothing happened and I had to escalate to GM who promised me twice to get the money back but nothing happen after 3 weeks now..
My advice is to check prices with other dealers before you go to this dealer because they offer discounts for persons who like them and give them five stars.
Over inflated insurance job - HammerV
Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.
BEWARE..BEWARE...BEWARE.. - Canadanorthernguy
I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year.
When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount.
I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service".
Guess what I have heard back from the owner or dealership...NOTHING!!
I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing?
Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!
Lexus of London