Ontario Lexus Service Centres

Great service as always - Angelo T

I was in recently to have my winter tires changed over to my summer tires, when I mentioned an issue with my drivers side window. After an inspection by the technician, it was discovered that I would need to have a motor assembly replaced. This was covered under warranty, so I was quite pleased to not have to cover this unexpected charge. Mike and Karen were both very helpful with the ordering of parts, booking the service appointment, and arranging a loaner vehicle. Thanks again for making me feel like a valued client.

Very professional team at Erin Park Lexus - leofearon

Dealership is always clean, staff always professional and quality of (pre-owned) vehicles on sale is consistently good. Service team is always great to work with and having had Carly Tam as my Service consultant for a few years, I can safely say that I have full confidence in any maintenance performed or service recommendations made by the Service team. Thanks Carly! LAF

Good services and dealership - Peter Tran

Best Lexus services (Ken Shaw) in Toronto than any other Lexus dealership. If your looking any services or planning on buying a new car, strongly recommend this place for you.

Excellent first impression - Michael Fekete

I met Asif at my first visit to the dealership and he was knowledgeable, informative and helpful. During my 50 yes of driving I owned brands such as Volvo and Mercedes. If the mechanics are going to be as good as Asif, I will get rid of my habit of going to an independent garage after the warranty period and will stick with the service provided by this dealership. Michael Fekete

Excellent from the first appointment - Fran

I am very grateful for the outstanding service that I received from the first appointment. Thank you for doing such a fantastic job and giving me back my car in such a wonderful condition. You would never be able to tell that the bumper was cracked. Also as a Grandmother with busy grand-children my car was cleaner than when I brought it in. Whiteoaks Collision also checked my wiper blades and did necessary replacements at a very good price. During this time of distancing due to the Corona Virus I was put at ease. I can promise you I will be back and so will my friends. There will be no distance too far!

Call back with no respect from answering service - Kris

I called Lexus to find a price on a part of my vehicle before making a claim to my insurance company.When I asked to talk to an associate from service department I was put on hold. I hanged up after few minutes of waiting as I had another call I had to answer.A few minutes (later 17:35 )I called again . This time the lady told me someone will call me back before 6 PM. Nobody did so I called before 6 and asked the lady if I was forgotten.She said the associates already left home due to corona virus and someone will call me tomorrow . I asked her " what kind of service is it" so no one calls me back to at least inform me of the situation. She said " someone will call you tomorrow .......(she said my name ) with sarcastic sort of tone of the voice. I didn't like the way she said it so I said "I don't believe you". I recently had oil changed at this dealer and unfortunately oil cap leaked oil on my driveway in few different spots I didn't notice till my wife told me ( I work long hrs leaving home when it is dark and come back from work when it's dark outside ). The dealer fixed the problem promptly ( I had very good experience with it )at no cost and I was offered the cleaners would clean the driveway. I truly appreciate this treatment however I expected to be satisfied with it not the following : The cleaners showed up when the driveway was still wet after rainy morning so the stains were not as pronounced. After the driveway dried out the stains were there almost like no cleaning was done. The dealer called back today starting the conversation with pointing at my wife she gave directions to cleaning crew to the areas where there were no stains ( I felt this person was diverting the conversation in the direction of my wife's fault). This person made me so upset by blaming my wife I started raising my voice , shaking and loosing myself ( I'm still shaking and my blood pressure is elevated ). In actuality the crew tried to clean the areas with stains however they did very poor job . The stains are cleaned perhaps with 10-15% success, maybe less. After few minutes of aggravated conversation the dealer offered to correct the cleaning by the same crew. I feel I should never be put in this sort of interrogation from the service department particularly when all my repairs and service is done by them . I guess loyal customers don't mean much particularly customers with an accent and those who are trying to be friendly ( to a point where they are not). I understand the service dept. is not responsible for cleaners however taking their side first before hearing mine is unacceptable. On the other hand all the service associates at service desks ( Jose,Rocco,Alex and Nancy ) are super friendly and always helpful.

Excellent service every time I go there. Always on time... - Lucie

Excellent service every time I go there. Always on time and really nice waiting room. They send me email in advance and make sure my service is always well done. Very convenient fir me.

Fast and excellent workmanship and service! - Elantra Lady

My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!

Mercedes Benz Service - Albert8500

Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.

terrible service and customer care - longhorn

Came in for a a/c diagnosis, quoted 1/2hr labour. Came in, gave the Venza to valet got a number and went inside Shane manes the service advisor was calling out next, next not the numbers provided, 45 min later after throwing away my ticket since people arriving 1/2 hr after me got called up I stood at TH.e counter and waited. Shane manes confirmed 1/2 hr labour and asked me to sit down, 20min later after the Venza was on the hoist he tells me it's an hour labour and if I don't get the car fixed at bel air Toyota they will drain my a/c gas before I leave. After that the tech told me the suction hose was leaking, he said he had to fill the system and its small but he FOUND IT!!!! I asked if he's sure he said 100 percent. Told Shane manes and the tech how disappointing this all was, how I was lied to about the labour and how I did not appreciate being told to get it fixed here or the gas will be discharged. I was sent a survey from Toyota Canada and I filled it out and described what had happened. A month later I get an e mail from josianne parent apologizing and offering a 1/2 credit back to me. I decided to try again with bel air Toyota. And contacted josianne to ask about how to proceed, she assured the dealer will take care of it. She got Luke Sylvester, service manager to call, I said I would allow the repair with some conditions. I wanted him to re diagnose the problem and confirm the diagnosis and let the vehicle run before doing a uv dye inspection, that I would have access to the tech afterwards. He agreed. I brought in the vehicle at the end of August 2019 and I got a call in the afternoon to let me know it was done, no comment on if my conditions were met. I asked to speak to the tech I was told sure come on in. I arrived asked for the tech luc Sylvester told me he was gone. Luke simply explained what the general process was that was followed to diagnose and repair an a/c leak but was not the one who performed the repair, hence the need to talk to the tech. I had no way of confirming what was done to the vehicle and this was my condition that I was assured would be followed. I paid 800 dollars and left, at the end of October I noticed the a/c was low again. The same symptom as When I initially brought it in for. I called josianne parent and left a msg. I e mailed her and explained what was happening with the vehicle, no reply, I waited almost a month and e mailed josianne again, no reply. the a/c system before it was tampered with would hold a charge for over 10 months, now the system won't hold a charge for a couple of months, that means that for 800 dollars bel air Toyota has escalated and damaged the system even more without fixing the initial problem I came in for,. Ijosianne and I would e mail back and forth almost every week before the repairs were made, I have not heard from her or Luke or anyone from bel air since October 2019. This is the worst experience I have ever had dealing with a Toyota dealer, we have been loyal customers of Toyota and always insist on Toyota service. This was not what we were expecting from a Toyota dealer and are now considering another auto maker for our next purchase. Very disappointing and sad. If you want more inf on this situation e mail me at Jason.gordon2006@gmail.com

Excellent service assistant manager - Afshin

Laila rad is the best service assistant manager . Laila rad is the best service assistant manager . She is really nice and polite and professional. Fantastic Quality Car Service Fantastic customer care. Always so polite and professional

Service is higher than other dealers - G Daoud

I don't recommend this dealer Lexus of Windsor), especially for the service. They overcharged me twice first time back to 2008 (oil change was CAD$216.00), thereafter I had to deal with Mead Lexus for 1/2 of the price with the exchange rate and for any service I need. Mistakenly; a few weeks ago I went to change the windshield and they have charged me taxes for the whole job on top of my deductible which I have got a promise from my insurance company to waive it for I never claim anything with them for a long time; I had hard time explaining to them that I have to pay only my deductible but nothing happened and I had to escalate to GM who promised me twice to get the money back but nothing happen after 3 weeks now.. My advice is to check prices with other dealers before you go to this dealer because they offer discounts for persons who like them and give them five stars.

Delightful experience - ted1936

The Assistant Service Manager Kenneth Vu was exceptionally good. Courteous, knowledgeable, helpful and excellent customer service skills. The cafeteria on the upper level is definitely an asset; present staff far better than previous year. Overall, highly satisfied. Keep up the good work.

customer service - Momlexus

Exceptional customer service from Mark Vas and manager who extend warm hospitality by putting themselves in the customer shoes. Mark was knowledgable in processess and suggested rating on the NX series as an option kn next purchase

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!