62 Ontario Lexus Service Centres

Lexus of London has a very professional sales and service - Teresa

Lexus of London has a very professional sales and service team. This dealership go above and beyond to give you a great experience!

I had a short appointment with Omar to help me to rest - Carmen Gheorghe

I had a short appointment with Omar to help me to rest the applications for Lexus after first Maintenance of the car . Unfortunate after first maintenance both application did not work for me second driver . One application was complete re-set, the main application for Lexus is a challenge to re-set the second driver . Still is not working correct for the second driver. Omar spend a lot of time with me in person and on phone . Some set-us like second profile were restored. Thank you to Omar , however the application need to be improved .

Great advice from Raymond Kan and Yolano Whittier at - ssniermeier

Great advice from Raymond Kan and Yolano Whittier at every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best!

Highly recommend the professionalism of this entire team. - Sheryl

Highly recommend the professionalism of this entire team. Mark Dorcas went above and beyond to expedite the repairs on my truck and ensure I had it back before the holidays. I even got it a day earlier than anticipated! Their care and concern for my vehicle was also extended to my well being. His team mates were quick to answer my questions when Mark was busy with another customer. They all knew what was happening and what stage my repairs were at any time I called. It really set my mind at ease. I can't thank Mark enough for his time, effort, energy and genuinely caring nature.

My family bought not 1 but 2 Lexus RX last year in - Nav

My family bought not 1 but 2 Lexus RX last year in December primarily because we heard about reliability and exceptional customer service (completely untrue). This summer, we had a slight tear in the leather of the car and when I contacted the service department, I got run around for almost 3 weeks before they completely stopped answering calls. Probably going to try switching dealerships for future services to see if I get any better service. But for now I would never recommend anyone getting a Lexus or at least getting it from this dealership.

Terrible service. - val

Terrible service. Oil change takes them to do for 5 hours. Do not go there

Always an excellent experience when either calling or... - Gloria B

Always an excellent experience when either calling or going in for my regular service. Efficient, polite and awesome service.

My muffler was making a clanging noise after a trailer... - Unhappy Customer

My muffler was making a clanging noise after a trailer hitch was installed, at another business, when I was out-of-town.. I wasn't worried about this problem, because I had an appointment for routine maintenance of my car only a few weeks later at Bel-Air Toyota. I had the mechanic, at Bel-Air Toyota, inspect my muffler to see what the problem was and how it could be fixed. Their mechanic told me, "It would take an hour to fix the problem." Their Service Advisor said, "The cost would be $65.00 to $135.00." When I asked if the cost could be kept down their mechanic said, "Get the right trailer hitch. Fix the problem yourself! Go to a welding shop. Part of the hitch has to be cut. We don't have torches here!" I was very upset upon leaving Bel-Air Toyota, because their service advisor and mechanic were both rude and disrespectful to me. After leaving Bel-Air Toyota, I drove right to a muffler shop, where the mechanic added four spacers (two per bolt) to the muffler mounting bracket. It took only about one minute. With a smile on his face the manager said to me, "There's no charge. We are happy to do it!" I have now driven my car a few thousand kilometers and the muffler is no longer hitting the recently installed trailer hitch. I purchased my car new at Bel-Air Toyota less than one year before this incident and no longer trust their service. Also, I feel their staff is unprofessional and are only concerned about making as much money as possible by taking advantage from unsuspecting customers. You have now been warned about how Bel-Air Toyota service staff treats their customers.

I bought my car earlier this year from this dealership - ripneetsingh

I bought my car earlier this year from this dealership and had one of best experiences then. But on my return today to get my car serviced I was so exited to see that the service level was even a notch better. My service manager Michelle Singh showed great patience and professionalism around our questions about the service and answered each one of them to the best of our expectations. I am so glad to have chosen Don Valley Lexus!