17 Ontario Lexus Dealers

Great experience! - Torab

Great experience! He was very respectful and easy to work with. He gave us a good deal, and now we’re really enjoying our car. Highly recommend!

I am delighted with the service and the kindness that I - shimles besher

I am delighted with the service and the kindness that I received from Ken Shaw Lexus and the staff, and I highly recommend this dealership

This dealer is a unethical Burned me on used Rx350 and - LakeJoe77

This dealer is a unethical Burned me on used Rx350 and low balled me on buyback look else where

I recently purchased a 2026 Lexus NX350 F Sport 3 from - johnnieridden

I recently purchased a 2026 Lexus NX350 F Sport 3 from Don Valley North Lexus, and the entire experience was excellent from start to finish. My sales consultant, Jing Sun, was incredibly attentive, patient, and professional throughout the whole process. She took the time to truly understand my needs, answered all of my questions in detail, and made sure I felt comfortable every step of the way. Communication with her was always smooth and pleasant, and she made the entire process feel easy and enjoyable without any pressure. The dealership itself was welcoming and well-organized, and the level of service exceeded my expectations. I’m extremely happy with my new vehicle and very satisfied with the care and attention I received. I highly recommend Jing Sun and Don Valley North Lexus to anyone looking for a top-notch car-buying experience.

Serviced my RX 350 Friday at North West Lexus. - orlandogiustiniani

Serviced my RX 350 Friday at North West Lexus. Check in at 1.00 pm, done by 2.30pm. Very happy with the service, receiving attendant was very friendly and Marcus, service advisor was excellent in keeping me updated on the progress and timing of the service. Overall, excellent experience, keep up the good work. Thank you, Orlando.

I just purchased my first Lexus in September. - frankiep1910

I just purchased my first Lexus in September. What a great experience! Chen, the sales representative, was very helpful and professional. Rahib was very helpful and knowledgeable, demoing the vehicle. Everything went smoothly. I would recommend Oakville Lexus to anyone who is thinking of purchasing a new vehicle. Thank you, Oakville Lexus.

I have bought many vehicles from this dealership but no - Buddy

I have bought many vehicles from this dealership but no longer! The last vehicle I bought was a GX. I paid much extra for the overland edition and I was told it would come with automatic lowering running boards….it didn’t. It was a feature I needed for a family member with mobility issues. All I got was. Oh, sorry. THEY asked me if I could pay with a credit card and when I made arrangements to do so they then said no. They were trying to get the sale completed before the end of the month to get their Lexis bonus. They said they would send me a Lexus jacket which they never did. I constantly get phone messages on a weekly basis to bring my car in for service despite blocking their number! Super annoying! They treat you well during purchase but unless you are buying another vehicle you are nobody! Many other dealerships around and my next purchase will be elsewhere! Rather sad because Lexus is one of the best vehicles out there.

I bought a used Titan with a knocking engine that I only - trottima

I bought a used Titan with a knocking engine that I only heard after leaving the dealer with beside a wall at a drive threw, Need major engine repairs, called back the dealer and they refuse to help.. Management sucks there.

Extremely disappointing and frustrating experience with - sohelrahman

Extremely disappointing and frustrating experience with Lexus. This was by far one of the worst car-buying experiences I’ve had, especially considering this is supposed to be a premium brand. The Sales Manager, Yama, showed little to no interest in actually earning my business. I was not offered a competitive market price — other dealerships were clearly offering better value (around $49,250 for similar vehicles), yet I was given a significantly weaker deal with no real justification. One of the worst communication sales manager I have ever seen . There was a complete lack of effort in negotiation or customer engagement. For a ~$60,000 purchase, I expected professionalism and at least a willingness to work toward a fair deal. Instead, I had to go out of my way to contact the General Sales Manager (Erfan) just to get a minimal $500 improvement on my trade-in — and even then, I was left with approximately $2,000 in negative equity. The entire process felt careless, transactional, and frankly dismissive. There was no meaningful follow-up, no accountability, and no attempt to build trust or retain a customer. To make matters worse, I purchased GAP insurance and after only two months, my request for support regarding a possible refund or prorated adjustment has been ignored so far. This level of after-sales service is unacceptable. Lexus promotes itself as a luxury brand, but this experience reflected the exact opposite — poor communication, weak negotiation, and a lack of basic customer respect. I would strongly advise potential buyers to explore other dealerships before committing here. Also I want Erfan to take further steps on this

My experience with Tony Graham Lexus has shown me that - InfoLex550

My experience with Tony Graham Lexus has shown me that their approach to resolving problems is not to fix them — but to make the customer go away. My 2024 Lexus GX 550 had multiple defects that were acknowledged under Lexus technical bulletins. The dealership’s repair attempts caused additional damage to my vehicle, including visible hood dents and braking issues that worsened after service. Despite months of cooperation, documentation, and repeated visits, the problems were never properly resolved. When I had no option left, I exercised my rights and went through CAMVAP, a consumer protection process that primarily addresses the manufacturer, not the dealership. Instead of continuing to work toward a resolution, Tony Graham Lexus chose to cut ties with me as a customer, asked me to retrieve my winter tires, and made it clear they no longer wanted to deal with me — as if pursuing a lawful consumer remedy was somehow improper. This was one of the poorest examples of management leadership and customer service I have ever experienced. There was no accountability, no collaboration, and no willingness to see a complex issue through. Once the situation required attention to detail and persistence, I was effectively shown the door. Whether it’s Lexus Canada or the dealership, both are ultimately responsible for the damage done to my vehicle and the experience that followed. I would strongly caution anyone considering purchasing a vehicle here: if everything goes smoothly, you may be fine — but the moment something requires real problem-solving, don’t expect support.

I can't say enough good things about my experience at - Tina

I can't say enough good things about my experience at Bel-Air Lexus. The customer service provided by Marc Vaillancourt was exceptional from start to finish. He demonstrated integrity and established trust which made all the difference and led me to make my purchase at Bel-Air. If you are looking for quality service that matches the excellence of the brand name - go see Marc and the Bel-Air Lexus team.

I had my 2021 lexus is 300 f sport towed to lakeridge of - Colincairns807

I had my 2021 lexus is 300 f sport towed to lakeridge of Lexus after I hit rock on the 401. I was told I needed a new muffler pipe and a new oil pan for the transmission for a total cost of just over 6000 dollars. I Paid the bill to have the repairs Lexus of lakeridge said needed done. Back in April when I put my summer tires on I noticed transmission fluid on the ground so I brought my vehicle back to Lexus of lakeridge. At this time they told me that the transmission is Cracked and that the technician had missed it back in January. Here is where the fun starts with Lexus of lakeridge. I ordered a new transmission in April and to this day noone can tell me when it will arrive. My last call this morning I was told mid August however I was told mid July back in June. The service manager states to me that it is ordered and I don't know what else I can say other than sorry. I have called Lexus of Canada where I was told it's a parts department issue and they could not help me. I have loved driving my Lexus over the last 4 years. This being said I fear my car will not be fixed and will not buy another Lexus product. I also cannot recommend you buying a vehicle from Lexus of lakeridge.

Doyle was wonderful through the entire purchase process - Sandra

Doyle was wonderful through the entire purchase process and very helpful and responsive. Great experience!

I recently had my 3 yr old IS Fsport 350 ceramic coated. - lrb

I recently had my 3 yr old IS Fsport 350 ceramic coated. I was reluctant to go thru the Kingston dealership, as when I bought the car they were very deceitful with me. A terrible experience. However, after speaking with Josh, attitudes at the dealership seemed to have changed. He was eager to keep me happy, explained everything fully, and seemingly truthfully. He also gave me a very fair price. I had vowed never to go back there, but I can now recommend their service.

Bought 2 cars from them new. - steliostserghanos

Bought 2 cars from them new. Best dealer experience. No pressure on the extras but they were explained why I might want to buy them. Salesperson explained all features and they even delivered the car to the house!

Lexus of Barrie flatly refuses to guarantee that they... - dfb172

Lexus of Barrie flatly refuses to guarantee that they will not sell your personal information. Since I insisted, they refused to perform my recall or service. I am not welcome at lexus of Barrie because I want my personal information safe.