Ontario Lexus Service Centres

Pleasant, no hard sales pitch, allowed me to decide my... - newman

Pleasant, no hard sales pitch, allowed me to decide my course of action hence building my confidence in the service I would receive. I would definitely recommend this dealer.

Good services and dealership - Peter Tran

Best Lexus services (Ken Shaw) in Toronto than any other Lexus dealership. If your looking any services or planning on buying a new car, strongly recommend this place for you.

Very professional team at Erin Park Lexus - leofearon

Dealership is always clean, staff always professional and quality of (pre-owned) vehicles on sale is consistently good. Service team is always great to work with and having had Carly Tam as my Service consultant for a few years, I can safely say that I have full confidence in any maintenance performed or service recommendations made by the Service team. Thanks Carly! LAF

White oaks auto repair is unlike any repair shop. They... - KelseyElyse

White oaks auto repair is unlike any repair shop. They treat you extremely fair and honest. They look to help in all possible ways and they always treat you with respect. Tim and the team at white oaks auto all feel the same way, strong nature , honest and all around feel good humans. Which in any industry these days is hard to find let alone the car world. 2020 has been hard and to be met with the level of kindness and decency that I’ve received at this shop is just just a reminder that amazing people still work in business around me. I’ve received help on multiple occasions now and always absolutely pristine work completed. I honestly couldn’t recommend more!

Excellent service every time I go there. Always on time... - Lucie

Excellent service every time I go there. Always on time and really nice waiting room. They send me email in advance and make sure my service is always well done. Very convenient fir me.

Mannu Sembhi has done an amazing job helping me to to... - Kan Dhillon

Mannu Sembhi has done an amazing job helping me to to select Nexus 300 F sport. Excellent customer service, extremely helpful and knowledgeable to explain any questions I asked about the car models, trade and price quotes. I will strongly recommend her and this dealership.

As a result of an atrocious purchasing experience at a... - Alan F

As a result of an atrocious purchasing experience at a Lexus dealership in Toronto, I decided to drive the 40 minutes and almost 40 kilometres to Lexus of Lakeridge as a result of a recommendation. Wow, what a wonderful experience at my first 1600km free service appointment. From the moment I drove into the bay and greeted by the staff in the service bay area, to the service advisor Kevin Deokinanan, their kindness, ability to listen and appreciation of the customer’s choice to come to their dealership is very evident. I then met Kason Briggs, Assistant Service Manager and Paul Mirabella, Service Manager whom I knew years earlier from Scarborough Toyota. I had no idea where they had gone to and having them in charge of the service department at Lexus of Lakeridge, I knew this would now be my go to dealership. Kason and Paul had always been so kind, professional, knowledgeable with integrity in their dealings with me and today was no different.

Never dealt with RH Lexus before, but would highly... - Dave C.

Never dealt with RH Lexus before, but would highly recommend them. Thanks to Stuart in the parts dept, Trevor, service manager and service associate Amanda. All fantastic customer care from start to finish. See you again Thanks

Delightful experience - ted1936

The Assistant Service Manager Kenneth Vu was exceptionally good. Courteous, knowledgeable, helpful and excellent customer service skills. The cafeteria on the upper level is definitely an asset; present staff far better than previous year. Overall, highly satisfied. Keep up the good work.

Tom the service manager is the rudest individual I have... - Karan Parmar

Tom the service manager is the rudest individual I have ever talked to in my life. I've been coming to this dealership for 9+ years now and never encountered someone who lacks that much customer service in my life. My dad was trying to explain something to Tom but as an immigrant isn't too great when it comes to English so I was trying to help him. Instead Tom tells me to indirectly shut up and stay aside. Along with this we were speaking to Andy, who works in the service department, (5 stars for Andy for being helpful), and as Andy was assisting us Tom kept interrupting. I had finally asked Tom to leave us alone and that's when we cleared up our issues with our car. I was surprised to hear that Tom's been working for the Policaro group for many years. Maybe the company should invest in getting him some lessons in customer service. This guys a disgrace to NorthWest Lexus.

Lexus of Barrie flatly refuses to guarantee that they... - dfb172

Lexus of Barrie flatly refuses to guarantee that they will not sell your personal information. Since I insisted, they refused to perform my recall or service. I am not welcome at lexus of Barrie because I want my personal information safe.

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

A good example of bad customer service. I am very... - Lily Anne

A good example of bad customer service. I am very disappointed by Lexus and their service. Staff was more concerned about flirting with each other then customer service! Professional customer service is very important. For these reasons alone, I don't recommend.

I rec’d a recall email that my air bag needed service as... - Joan McVichie

I rec’d a recall email that my air bag needed service as metal pieces could be dangerous if deployed. I arranged for this to be done, & rec’d a call that I required new tires. I did not take it in for tires, & could not get a response from Lance why the icon was lit up on my dash for new tires. Not sure my air bags were looked at. I rec’d an estimate for new tires with my receipt. Looks like all buyers of cars have good evaluations, but not for service.

I bought my car at @lexusdowntown.to @lexuscanada last... - Amy Lam

I bought my car at @lexusdowntown.to @lexuscanada last year 2019 when the first UX model came out. I’ve recommended this dealership to all my friends searching a new car, after a couple of months of driving and being impressed with their customer service. One of my best friends bought the exact same model, shortly after my recommendation. TO BE CLEAR, I MADE NO COMMISSION, HAD NO INCENTIVES, NO OFFERED PROMOTIONS OR ANYTHING OF THAT KIND FROM THE DEALER TO SPEAK SO HIGHLY OF THEM. Unfortunately, shortly before my friend’s first maintenance was due (drove less than 8000km), her front tire BROKE on the highway, making the car UNCONTROLLABLE and veered from the far right lane to the far left shoulder (2 lanes away) - at the speed of 100km/h. Luckily no one injured - it was at 2AM so there were no cars around. She called Lexus to log in a complaint; they said they couldn’t do anything about her accident, and that it was her issue to fix. My friend needed the car at the time and couldn’t afford the time to address the problem further with Lexus, so she found her own mechanic and paid to get the tire replaced. The mechanic commented that the tire is a manufacturing defect (Picture in the next story). The tire bubbled during use, so the car was totally unsafe to drive from the start! How was she to know that her car was going to fail when she JUST got her car?!! When it is brand new, straight from the dealership? We shelved the matter as possibly bad luck, until my car RAN INTO THE EXACT SAME ISSUE!!!! Last week, I took my car to the same garage for maintenance. LUCKILY, the mechanic noticed my bubbled tire and told me that I have the same problem as my friend’s: that my tire was about to pop (Picture of bump). It would be unsafe for me to continue driving it, even on a flat tire (referring to my friend’s experiences). I went to @lexusdowntown.to to address this very serious matter: whether it is a manufacturing defect or bad luck that both my friend and I have bubbled tires, I wanted to make it known that this (tire) model was endangering lives. It could have been at the expense of my friend’s life, and mine (had I not gone to my mechanic for a maintenance check). After explaining what had happened to the tires to the Service Manager on duty (Joseph Fan), he reiterated that @lexuscanada, a HIGH END, LUXURY CAR BRAND DOES NOT COVER THEIR TIRES UNDER THEIR ONE YEAR WARRANTY. Additionally, he insinuated that the bumps on our tires were the result of our driving, and so, there was nothing else he could do. This is after he understood that my friend swerved off the highway due to the decapitated tire of her brand new car! Due to the complete disregard of the potential repercussions of bubbled tires on the roads, I requested to escalade the matter to the general manager. I was told to come back Monday, as he was not in that day (Saturday). I chose to come back on Monday and wait all afternoon for the general manager (Christopher Lina) in hopes that he would understand the urgency of this matter. After re-telling the entire situation to him, and despite my friend calling in to tell them her tire had popped on the highway, he responded with: “We haven’t received any complaints about that model.” @lexuscanada, this has been an extremely disappointing experience with @lexusdowntown.to . It is incredulous how flippant the Lexus team has been throughout this entire ordeal, ESPECIALLY when the only thing separating one luxury dealership from another is by how they address clients’ concerns. After this experience, I WOULD NOT RECOMMEND ANYONE to do business with LEXUS: the money you spend for it can be spent elsewhere - SMARTER, SAFER and MUCH BETTER VALUE in return. I am embarrassed that I vouched for @lexuscanada, when they can’t even stand behind their own products. This is my last -unsafe! - purchase from @lexusdowntown.to, @lexuscanada!