Bel-Air Toyota

Sales manager Marc Durocher was pure evil to me. Here is my story. I tried buying new corolla cash price and was told the wait is up to 18 months. I placed $500 deposit and waited. My old car broke Here is my story. I tried buying new corolla cash price and was told the wait is up to 18 months. I placed $500 deposit and waited. My old car broke and new car is not coming for another year so I needed another car. I called dealer ahead of time to speak with my sales guy named Khan and I was transferred to his desk with no answer. I drove down to dealer 10 minutes away just to be told by sales manager Marc Durocher who was EXTREMELY ARROGANT and SUPER RUDE to me, than Khan is not in today and I need appointment to get my $500 deposit back but no appointments to put 500 down. Manager made a big deal out of it and after being super rude to me, he left . Out of nowhere my sales guy Khan just showed up on his day off, he was in the whole time. They both chatted in office about not giving me refund coz I may or may not have purchased another car while the sales bill clearly states refund upon cancelation. Khan started playing games and telling me coz I payed with debit the refund might not work and he might have to cut me a check. Few seconds later debit went thru, I got refund back from Khan. Now comes the worst part. After I left dealer angry I called Marc Durocher and asked him why he was so Rude to me, he didn't care, denied the whole thing. Once I told him that I will contact Toyota headoffice and my lawyer he said in arrogant tone " Don't forget to spell my name right", then he hanged up on me. I called back to only get voice mail. I will be contacting Toyota Canada. Liers, cheats, arrogant man. Stay away from Bel-Air. Crooks !!! More

J'ai acheté ma voiture cette semaine et il y avait une erreur au niveau de mon adresse. L'erreur venait du service de permis. J'étais stressé à propos de ça, au lieu de me reconforter, l'agent du service erreur au niveau de mon adresse. L'erreur venait du service de permis. J'étais stressé à propos de ça, au lieu de me reconforter, l'agent du service de vente me blame parce que j'ai dit qu'ils auraient dû verifier l'adresse avant de sortir du service de permis. Mon expérience a été très amère chez Bel-Air Toyota. Si je savais que le service client était aussi mauvais après la vente du vehicules, je n'allais jamais partir là-bas. More

We purchased a 2018 Silverado High country from Belair Toyota last week. The whole process was seamless from the time we went to see the truck and meet the salesman to picking it up a few days later. Our Toyota last week. The whole process was seamless from the time we went to see the truck and meet the salesman to picking it up a few days later. Our salesman Bruce was great. He answered all questions, was able to have it ready when we wanted and was true to his word. The truck was spotless ready to go. He was a pleasure to deal with. Thank you Bruce, we love it! More

We drove our 2001 Toyota Camry XLE until it had 470,000 km when we visited Bruce Moss at Belair Toyota in February, 2023 to purchase a newer pre-owned Camry. Bruce Moss found us a gem of a 2014 Toyota Camr km when we visited Bruce Moss at Belair Toyota in February, 2023 to purchase a newer pre-owned Camry. Bruce Moss found us a gem of a 2014 Toyota Camry LE. Bruce located a super-clean, low mileage, gleaming Toyota. Bruce Moss was very knowledgeable and helpful with the whole process of buying a car in post pandemic market conditions. My husband and I found Bruce made this experience enjoyable and stress free - a five star experience. Our 22 year old car is still running along as always. More

I purchased my pre-owned vehicle in February 2023. KEN ELFORD was extremely knowledgeable, helpful and straightforward. He went above and beyond to make sure all was good for the vehicle transfer. He KEN ELFORD was extremely knowledgeable, helpful and straightforward. He went above and beyond to make sure all was good for the vehicle transfer. He offered a fair trade-n value and the price of the new (slightly used) car was in keeping with market prices. Bel-Air should be proud to have such an exceptional salesperson! More

I like to thanks to KEN ELFORD for the great service and professionalism,thanks for all your help. professionalism,thanks for all your help. More

We purchased our highlander here with Robert, we were well received and their customer service is the best in town. well received and their customer service is the best in town. More

I just purchased a vehicle from Bel-air Toyota. Fantastic service. Thank you, Happy Holidays Fantastic service. Thank you, Happy Holidays More

Very good and professional service, I dealt with James Haddad and he went above and beyond to make sure I was satisfied hassle free and great experience. I definitely recommend. Haddad and he went above and beyond to make sure I was satisfied hassle free and great experience. I definitely recommend. More