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The Service Team - JS
From booking to service completion is always a great experience at Coventry North. They are truly committed to the customer experience, even a free shuttle home or work and pick up if your vehicle is 2-3 hours in the service bay.
Top Reviewed Service Specialists At This Dealership
Fixed Operations Manager/Parts & Service
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
Terrific - jeff
Went to White Oaks Collision on the advice of a work colleague. They understood exactly what I was looking for and delivered beyond my expectations. Nice, clean facilities with an exceptional staff. Thomas deserves a raise.
Top notch service and quality work - VanWolfe
Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.
completely satisfied with the service - peter
trying to isolate an electrical problem ,... hungry mouse!.. is a complicated procedure, but after a few days, the problem was found and rectified. a rental car was waiting for me when I arrived, and everything went smoothly..
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
3 months to have a brand new car repaired... - Dissatisfied customer
We took delivery of a new I-Pace Dec 24, 2018. Dec 28 it was towed back to the dealership. We were told it was defective switch, then a coupling, then a section of wiring harness, then the entire wiring harness, then it was two different wiring harnesses. We were told the parts would take 2 weeks, then 4 weeks, then they had to be custom made. Once they had the parts we were told the service department didn't know how to complete the repair. Staff were polite, but I had to place the calls for updates and frankly, I got pretty tired of the revised stories and delays... There is no reason a brand new car should take 3 months to be repaired - it indicates that Jaguar corporate (in Canada and in England) has no concept of customer service, and are indifferent to their warranties. There is no chance we'll buy the brand again, or the dealership. Buyer beware!
Over inflated insurance job - HammerV
Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.
BEWARE..BEWARE...BEWARE.. - Canadanorthernguy
I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year.
When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount.
I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service".
Guess what I have heard back from the owner or dealership...NOTHING!!
I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing?
Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!
Bad customer service pressure to buy bad after sale service - Dorset
Jaguar salesmen care only about their commissions. They’ll try to make you buy extra warranty and put pressure on you to buy body and seats warranty. Usually the first service is complimentary, the salesman never mentioned that to me, I learn that from another Jaguar dealership. The service department is unprofessional and don’t respect words.they keep telling me to contact the salesman, and the salesman keep telling me to del with the service department. I am vey disappointed and I will never buy a Jaguar again at Jaguar Toronto
If you are looking to buy a New luxurious car stay away from this dealership,
Customer Service Failure - VictoriaW
We just experienced the worse customer service in the history of owning a car! First, let me say that we owned 5 Jaguar vehicles since 2014. All were purchased and serviced by Jaguar Thornhill in Toronto. We have always received great service at this dealership which made us come back year after year. We recently moved to Ottawa and needed to get our first-year oil change completed along with software update and get our rattling speakers repaired under warranty. When we phoned to book an appointment, we were told by the receptionist that Jaguar Ottawa will not provide loaner vehicles while in service since our vehicle wasn’t originally purchased there. We knew that this didn’t sound right, so we asked to speak to a manager. We left several messages for Matthew Wood who called us back a week later and confirmed that we would get a loaner and pushed our appointment several weeks forward to ensure they had a loaner vehicle available. When we arrived at the dealership for our scheduled appointment this morning, we were told that we would not be getting a loaner as they had none available. When we inquired why we weren’t notified of this prior to our appointment and potentially rescheduled, they offered no explanation. When we examined our booking paperwork it didn't have any mention of a loner. We asked to speak to Matthew Wood (the manager who booked our appointment) who simply said “I don’t know what to tell you guys, I don’t have a car for you.” There was absolutely no apology or any other solution given i.e. I will rent you one, I will drop you off where you need to go. Absolutely nothing! When we asked for the name of their GM, he said didn't want to give out his name. Only after we insisted he gave us his card while mumbling something under his breath. We ended up taking our car keys and leaving. This manager is clearly missing the basics of customer service – take accountability and solve customer’s issue. He did none of that. Instead he wasted our time as we drove an hour to get to the dealership and sent us a message that he doesn't want our business. After being repeat customers of Jaguar we are extremely disappointed. We want to share our experience in case anyone else is currently considering buying a Jaguar from Jaguar Ottawa. These people simply do not care!
AVOID THIS PLACE AT ALL COSTS!! - alketkulla
Avoid this place at all costs. I have been a loyal Land Rover customers for years and getting any repairs or services done at this location is always a complete NIGHTMARE! Their entire team from service, to parts, to management is beyond disorganized and unprofessional. I have been having issues with my Range Rover over the last 3-5 months and have made 3 separate trips to the dealership - to note I live at least a 1-2 hour drive one way, have spent thousands of dollars, and the issue continues. Each time I get dragged around, the repairs are hundreds - if not 1,000's of dollars more then was was quoted on the diagnostic and THE ISSUE CONTINUES! Each time I go and get a rental it is a completely different process with more crazy hoops to jump through, I have expressed my concerns with the service manager (who was just recently fired) and nothing changes. Seriously, save yourself a headache and take it anywhere else, literally anywhere else!