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Tim and his team are amazing. Everything is always... - Mary
Tim and his team are amazing. Everything is always perfect when completed. Very welcoming and thorough at their job. Recommend them. Excellent work. Work always done on time. Vehicle always clean and neat when work is complete.
It was my fist time leasing and I wanted it to be with... - Pepper
It was my fist time leasing and I wanted it to be with this company due to the brand image and reviews. I saw an add for an affordable price when I got in I was told its marketing tactics and the lease price is $400 more smh.
Well I ended up getting a model that was used outside with no discount ( I didn't know better at the time). During the first week of my lease I noticed alot of scratches at the door and returned it to the dealer which they told me I need to buff it out. During my lease they were unable to resolve several issues in the car that is covered under warranty. Each time when I drop the vehicle in for the same service issue I would rent a car and they would not consider that it should be for free considering they couldn't resolve the issue before.
I drop my car to get the scratches removed from the insiry package I purchased. They found other faults with the car that is covered under the insurance. They would not fix the scratches unless I gave the work to them. my insurance company called and asked them questios to which I received an email stating they got the go ahead to fix the items from the insurance company. I did not give them my consent. When I yook my car back the locknut and lock keys are missing and they are stating it was not in the car. I tried calling several times to get an answer and no response. I will not lease from here again. The service seems to me scamish. Lost a customer for lack of customer service.
On July 2nd 2020 I brought my 2016 Range Rover Evoque for... - alpine007
On July 2nd 2020 I brought my 2016 Range Rover Evoque for warranty work to be done. I traveled over 4 hours from my home as it was the closest dealership I could find to service it under warranty. The service team was dry in attitude and offered no shuttle or rental service and the coffee machine was malfunctioning. There was no lounge area to accommodate more than a couple a people and no refreshments as you waited.
I and my partner arrived at 8:00am and did not receive our vehicle till after 2 pm.
Even though warranty work was not able to be performed that day and had to return at a latter date; we were also charged a diagnostic fee of over 200 dollars. Told after that a software update had to be performed and that this additional service was not covered under warranty. If you want service that reflects the higher cost of a vehicle I would go somewhere else other than jaguar land rover. I do not recommend having warranty work done at this location.
Run as fast as you can from this company. They are a... - Shop elsewhere
Run as fast as you can from this company. They are a crooks and an embarrassment to Jaguar Canada. Worst service ever! Charged for parts not installed and then accused me of removing them.
Bad customer service pressure to buy bad after sale service - Dorset
Jaguar salesmen care only about their commissions. They’ll try to make you buy extra warranty and put pressure on you to buy body and seats warranty. Usually the first service is complimentary, the salesman never mentioned that to me, I learn that from another Jaguar dealership. The service department is unprofessional and don’t respect words.they keep telling me to contact the salesman, and the salesman keep telling me to del with the service department. I am vey disappointed and I will never buy a Jaguar again at Jaguar Toronto
If you are looking to buy a New luxurious car stay away from this dealership,
I have been dealing with Waterloo Jaguar for 5 years now.... - Lisa
I have been dealing with Waterloo Jaguar for 5 years now. Dan and Andre have always been so friendly, professional and honest. Always offering me a loaner vehicle as I live out of town. My last service appointment took longer then expected. Andre was so kind to offer me to take home a loaner and the next day, he had my car delivered to me. Talk about fabulous service!! Anyone can sell you a car but it’s the service that Dan and Andre offer you that makes you become a repeat customer!!