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Jaguar Land Rover Waterloo

Waterloo, ON

3.5
3 Lifetime Reviews Review Dealership

533 King Street

Waterloo, ON

N2L 5Z6

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3 Reviews of Jaguar Land Rover Waterloo

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April 29, 2020

"I have been dealing with Waterloo Jaguar for 5 years now...."

- Lisa

I have been dealing with Waterloo Jaguar for 5 years now. Dan and Andre have always been so friendly, professional and honest. Always offering me a loaner vehicle as I live out of town. My last service appointment took longer then expected. Andre was so kind to offer me to take home a loaner and the next day, he had my car delivered to me. Talk about fabulous service!! Anyone can sell you a car but it’s the service that Dan and Andre offer you that makes you become a repeat customer!!

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Recommend Dealer
Yes
Employees Worked With
Dan wightman, Andre
April 02, 2019

"3 months to have a brand new car repaired..."

- Dissatisfied customer

We took delivery of a new I-Pace Dec 24, 2018. Dec 28 it was towed back to the dealership. We were told it was defective switch, then a coupling, then a section of wiring harness, then the entire wiring harness, then it was two different wiring harnesses. We were told the parts would take 2 weeks, then 4 weeks, then they had to be custom made. Once they had the parts we were told the service department didn't know how to complete the repair. Staff were polite, but I had to place the calls for updates and frankly, I got pretty tired of the revised stories and delays... There is no reason a brand new car should take 3 months to be repaired - it indicates that Jaguar corporate (in Canada and in England) has no concept of customer service, and are indifferent to their warranties. There is no chance we'll buy the brand again, or the dealership. Buyer beware!

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Recommend Dealer
No
Employees Worked With
Alexy - sales (has left the dealership), Andre - service, Scott Weller - general manager
July 28, 2017

"Love my landrover discovery "

- Sue Millar

From the moment I walked through the doors, I was greeted by friendly staff. The atmosphere is extremely professional, Rui and his team, made shopping for a vehicle an amazing experience. I have never been to a dealership like this. Down to earth, helpful, knowledgeable and most importantly the best customer service I have ever experienced when buying a vehicle. I would recommend your dealership to anyone.

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Recommend Dealer
Yes
Employees Worked With
Rui and brad
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