9 Ontario Land Rover Dealers

I've been in to the dealer for a number of services and - Andrew Captan

I've been in to the dealer for a number of services and one autobody job. All good experiences, particularly with the help of Aldrin who works in the service department. He's made all the experiences painless, and has always gone above and beyond to help out with what had to be done.

Mark Palmieri made my Land Rover purchase smooth and - annette

Mark Palmieri made my Land Rover purchase smooth and easy. He was quick to respond, helpful every step of the way, and provided excellent customer service from start to finish. Highly recommend working with him!

After storing for the Winter of 2024/2025 my 2021 F-type - des06

After storing for the Winter of 2024/2025 my 2021 F-type was dead. Could not get it started even after a boost from the Jag Roadside Assistance. Four different tow trucks came in over two days and still could not resolve the issue. Moreover we were unable to locate the release cord to put the car in Neutral. I was at the Dealership on a Monday after 6pm to get directions and the Service Dept was closed. Sales made a few calls and Michel dropped by and was very kind to take me to some demos to show me the neutral release cord. However, my exact model was not in the dealership. Michel would call me the next day to give directions. Michel was extremely kind to go out of his way to help me out. Thank you Michel! My apologies if I spelt your name incorrectly. The next day Greg, the Service Manager facilitated a technician to get my car started and bring it to the Dealership. Thank you Greg for going that extra mile to get a very frustrating issue resolved. Much appreciated and thank you! I was made very comfortable and assured by Tibor Muresan that my car will be fixed and roadworthy. He got my battery replaced under warranty and ensured that a complete check be done on my car as my warranty was expiring in July 2025. I have dealt with Tibor on another occasion and he never fails to impress me with his exemplary customer experience. Thank you Tibor! I have decided to extend my warranty un till 2030 and will drop by soon to sign the papers with Michael. Thank you Coventry and especially Michel, Greg and Tibor! You guys are a class act!

I purchased a 2023 Discovery from this dealership and had - magnacontractors

I purchased a 2023 Discovery from this dealership and had a very bad experience. They charged me for a Carfax report but never provided it, and when I asked multiple times, they completely ignored me. I even emailed the sales manager, but still no response. On top of that, when I first got the car, I found an Apple AirTag hidden inside. When I complained, they just told me to bring the car back so they could remove it. For a pre-owned vehicle, you would expect them to take proper steps to prepare it before selling to the next owner. Overall, I would not recommend this place. Very disappointing experience.

We had the best customer service with sales rep Michael - Julie

We had the best customer service with sales rep Michael Faust. Mr. Faust was friendly and took his time to answer all our questions. He went the extra mile with us and and was very patient. Ask for Mr. Faust if you want flawless customer service.

Review of Land Rover Waterloo – Buyer Beware I had an - kylewfraser

Review of Land Rover Waterloo – Buyer Beware I had an extremely disappointing and frustrating experience with Land Rover Waterloo that has completely soured what should have been an exciting vehicle purchase. They gained and lost a customer in one breath. The sales representative I dealt with provided false information repeatedly. It’s now clear he would have said anything to secure a sale. His lack of knowledge led to ongoing issues that I am still dealing with, and the moment the sale was completed, communication from the dealership became nearly impossible. There were numerous loose ends that required attention after the sale, but once they had my money, customer service disappeared. I waited two weeks just to hear back from the sales rep. I escalated to the sales manager—another two weeks of waiting. I then escalated to the general manager and still waited yet another week for a response. No urgency, no accountability. It took over a month to receive my deposit back, despite being told it would be refunded immediately once the sale went through. I had to push repeatedly for answers, and even when dealing with the general manager, I was met with vague replies and avoidance of direct questions. When I expressed my dissatisfaction, there was zero ownership of the dealership’s mistakes—only a hollow “sorry you feel that way” response. This attitude of deflection and lack of integrity seemed to run through all levels, from sales up to management. Due to this experience, I will never buy another vehicle from Land Rover Waterloo and will not even consider servicing my vehicle there. I would rather drive out of town for service than deal with this dealership again. Buyers beware—this is not the level of professionalism or service you should expect from a luxury dealership. Shame on you Land Rover Waterloo.

BE CAREFUL. - James

BE CAREFUL. After my DIscovery was in for service, they charged my credit card $900 for damage to a returned rental they later learned was caused by a previous customer. They were more concerned about their Customer Service Satisfaction Survey score than actual customer service satisfaction. It wasn't really a luxury brand experience.

Horrible Experience! Beware!!! - furrakh

I have bought a very expensive car from this dealership and have had the worst experience as far as dealerships go. The customer service was terrible, including the general manager. I was sold a defective $50 000 car! The paint started to chip, I have pictures/e-mails and yet the issue has still not been resolved. I have filed my complaint on OMVIC nd they have admitted to selling me a repainted car. Wouled not recommend!!!!