108 Ontario Kia Service Centres

Always friendly and efficient. - GrandNorth

Always friendly and efficient. Provides advice on service required and not required. I strongly recommend this dealership for service.

Quick response to my queeries and resolution of the - LarryTA48

Quick response to my queeries and resolution of the issues in a timely manner. I have the impresion that the staff really do care about their customers.

JUNE 20th 2025. - Kristian Shears

JUNE 20th 2025. Very pleased with the staff there at Kia 417. Especially Andrew Graham, Antonio Lumbania from service and my new salesman Tony (Wenbo) Han. Tony is a great salesman and very caring. Recently had a flat tire that the service staff took care of, like was a family member. 10-10 or 5-5 either way of saying it, Kia 417 is a top dealership in my opinion. Thanks Kia 417

Since I first contacted the dealership to book a service - AA

Since I first contacted the dealership to book a service appointment to purchasing a new car to every service appointment, they go above and beyond with customer service and to ensure I understand any fees before making a purchase.

Glen Terrien has been outstanding! - dougkenny

Glen Terrien has been outstanding! Comprehensive advice and I will go no where else for my service. Because of him I will always trust my advisor.

Quick service at dealership. - Sdarnell

Quick service at dealership. But when contacted about an issue 2 hours later the person taking the call did not listen well and talked over my conversation

Service department is great. - Dhviman

Service department is great. Always go above and beyond to help. Will refer to all my friends and family.

Thanks for the great service. - carlobusquit

Thanks for the great service. The crew and attendants were super helpful and nice. The waiting area is also great!

Been there quite alot for reg oil changes and warranty - woofsup2006

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it.

Last month, I went ti Hunt Club Kia in Ottawa just to get - Andre Lieven

Last month, I went ti Hunt Club Kia in Ottawa just to get some help in opening up my two key fobs. Well, for starters, the service desk person put them in backwards (As noted in the first repair invoice), then their attempts to get the fobs to work in that state resulted in the alarm going off repeatedly and xxxxing up my starter. They charged $863 to fix what THEY broke. Then when I came to pick the car up, thye had left an air hose off which my engine run poorly and with unusual sounds, so I had it towed back to their shop to rectify. When I picked it up after that, the second invoice noted that the power steering module was making a funny noise. Of course, they neither fixed it, nor mentioned it to me. I got it towed again to another ship, that quoted $2K to fix the problem, which I did NOT have prior to coming to their gyp shop the first time. Dilawri, a brand of incompetents, thieves and utter moral cretins.

Terrible Service and Attitude. - ml

Terrible Service and Attitude. Zero empathy or willingness to make things right. My daughter purchased a brand new 2024 Kia Niro Plug in Hybrid from Boyer in Belleville specifically to ensure she had a new reliable car given that she has a young family. 2 days ago the car wouldn't start. Kia Roadside Assistance arranged for it to be picked up and taken to the dealership. They advised that they will not be able to do a diagnostic on this vehicle for 5 more days. They have a total of 4 loaner vehicles but these were not available. In speaking with Daniel - the service manager, he indicated that he could neither move up the diagnostic timing, nor authorize an additional loaner vehicle. He did acknowledge that he had the authority to do so. Having a dependable vehicle is critical at any time, but it's particularly critical when you have a young family and need to get to appointments, activities and run errands. Despite knowing these extenuating circumstances, Daniel held firm and demonstrated no empathy for the situation. He held fast to "we have other scheduled appointments" and "I can't accommodate your request". Certainly not the way to build lifetime customer value. Choose your dealer carefully and ensure that you understand the service reputation of the dealer you're purchasing from. Voicemails left with ownership/GM level contacts seemed to prove fruitless in trying to get help as well. I suggest you think twice before purchasing from Boyer. Happy to update this post if there is any improvement/resolution.

Disgusting treatment from service department. - Mike

Disgusting treatment from service department.. have 2016 Sorento with bad engine. Vehicle now parked for 5 months … have followed up every few weeks … JUST BS story after BS story.. and still have not been offered an appointment to assess vehicle… STAY AWAY from this dealership… they are absolutely disgustingly dishonest

Airport Kia is trash worst Kia dealership I’ve ever been... - Chmuhammad76

Airport Kia is trash worst Kia dealership I’ve ever been too these guys are clowns and don’t know anything all clowns and goofs

Had a newer car in warranty that would not start. - Stephen P

Had a newer car in warranty that would not start. Service department wanted to charge me to diagnose the problem for an in warranty car that wouldn't start! I don't imagine this is what Kia wants to build their reputation! Go anywhere else. Amateur hour.

So poor customer service, communication about my progress - Agnakabuye

So poor customer service, communication about my progress on my car was poor. After making endless calls after waiting for almost 2 months, I was told that my ford engine has to be replaced which I understood. Worst part, my car got broken into on their lot but I had to fix it. If they had attended to my car in time, all this wouldn't have happened. I can NEVER buy a vehicle from this dealership As for FORD, I'm sorry I can buy your cars again!

Lack of diagnostic of car, complaint for hydraulic issue - Asif Sadruddin

Lack of diagnostic of car, complaint for hydraulic issue (cylinder within warranty), they checked brake, rotor, and caliper. The comments were because I changed the pads from the outside, which is not working with the Rotor (complete nonsense). The Calipher was leaking and they are willing to replace it as the car is under warranty, however, no parts were available in the parts section, they have to order it and the parts will come after one week. They charged me diagnostic fees. I replace the Calipher from outside in one day. The hydraulic problem didn't resolved. I went again with my mechanic and explained on Saturday, they gave me an appointment for Monday. I dropped the car and this time they took the drive and finally found the issue, I was correct, it was a Cylinder issue, kept the car for 2 days due to parts coming from Vancouver. Now, I am asking for a refund of the diagnostic fees they charged me for an incomplete diagnostic. The receptionist wrote an email to the service manager who was supposed to contact me, but unfortunately no response from Bessada Kia. My car went 2 times in 6 months, one for the water pump and the second for the master cylinder, both under warranty. The question: Is KIA a reliable car? within 3 years Water pump, caliper, and master cylinder were replaced, due to poor-quality parts.

Vehicle is 9 years old. - wespog

Vehicle is 9 years old. Had a major engine issue. The team fixed it under warranty extension, no hassles. Great service.

Would never buy a car from the sales team here or have my - Fernando

Would never buy a car from the sales team here or have my car serviced. I am on my third Kia in a row and go to another city to buy and service my vehicles because of how bad the service is here. Sales team comes across sleazy with old school sales tactics - won’t properly discuss pricing, leave you sitting in the office for ages alone while they go to “see what they can do” with the sales manager, won’t let you take the negotiated price with you to shop around, pressure you, etc. Awful antiquated sales experience. Service department used to be better and now just doesn’t cut it. Don’t understand their own product, dismissive, act like you’re a burden, lack of urgency in answering calls or dealing with customers. Think this place needs new ownership to shake up the culture.

I brought my 2010 Kia Soul to Kia Cobourg for a brake - Ted.ratajczak

I brought my 2010 Kia Soul to Kia Cobourg for a brake inspection. They recommended all new rotors and pads. A week later I noticed a loud noise when going bumps. On the weekend I put car on ramps and noticed that the passenger side caliper had no bolts! This could have caused a serious injury or a fatality. I would not recommend this dealership to anyone.