108 Ontario Kia Service Centres

Oil & filter service interval for our 2021 Seltos. - cirrus

Oil & filter service interval for our 2021 Seltos. Rodney was the Service Rep. Very busy dealership, lots of cars in for service. Work was done promptly and ahead of estimated schedule. It's a pleasure dealing with Georgetown Kia, this is our third car from them. Highly recommended. Mark and Maria

I brought in my car on July 5th and was advised that it's - Athar Afzal

I brought in my car on July 5th and was advised that it's covered under warranty for the replacement of the coolant. I didn't hear back until I followed up with them on July 7th which is a Friday after numerous phone calls. I was finally told that the coolant had been replaced however they found more issues on the wiring. Due to this they would need to keep the car till July 10th or 11th. I had not had the rental as I was advised the parts were not on back order. Despite the parts not being on back order they found additional problems which they got approved by KIA for. All these problems were covered by warranty however still a replacement vehicle was not provided. The sad part was until I don't follow up with them I don't get any updates. Now an entire weekend has going by with no car nor a replacement vehicle. As kind as he was he made no effort in trying to make an exception on my behalf but simply conveyed the information only until I asked and followed up. The sad part was there was no proactiveness nor a follow-up and everything was just provided from an informational standpoint. The vehicle is brand new approximately 1 year 1 month. The dealership refuses to follow up until I continuously call them. In addition I was advised that since the part was not on back order I would not get a loaner vehicle. I was completely fine with that however after discovering more issues in which I had to follow up with I was then advised that there still would be no loaner vehicle. I'm just disappointed that the fact that there is no proactiveness by them Updated on August 18th 2023. Today I finally received my car. Yes my initial review was very negative however during the course the dealership did go out of its way to assist me. The manager Michael Defreitas did give me a call and offered me a rental on the dealerships on cost starting on July 8th. On July 10th the dealership did confirm that the parts are back ordered and had arranged a similar size rental for me. I must say initially things did not go well but one thing I have enjoyed about this dealership is that they do try and work things out with you even though initially it does not work in your favor. Well done to Matthew Holguin, Parker Kearns, and Michael Defrietas!

Krys went above and beyond. Had a blow out on the highway... - Vanessa Landers

Krys went above and beyond. Had a blow out on the highway so I would have needed to buy a new tire and rim. Already out of my budget Krys worked his magic with the boss and gave me a free rim. Much appreciated. Thank you Krys and the rest of the Timmins Kia Team.

I have been a loyal customer for 5 years, my initial - M. Inglis

I have been a loyal customer for 5 years, my initial visit was a panic as my car was out of commission and the team worked with me positively in every way possible! Now 5 years later I have purchased two vehicles from them and they have become like family! I recommend them to everyone I come across and will never go to another dealership! Thanks for being most knowledgeable, courteous, respectful, funny people that each and every one of you are!

Service was great and fast. - Dana M

Service was great and fast. The woman at reception was very nice and helpful and very pleasant to deal with.

Great dealership. - Melissa D

Great dealership. Employees are very helpful and polite. Great at explaining things to you. I would highly recommend

Highly recommend the professionalism of this entire team. - Sheryl

Highly recommend the professionalism of this entire team. Mark Dorcas went above and beyond to expedite the repairs on my truck and ensure I had it back before the holidays. I even got it a day earlier than anticipated! Their care and concern for my vehicle was also extended to my well being. His team mates were quick to answer my questions when Mark was busy with another customer. They all knew what was happening and what stage my repairs were at any time I called. It really set my mind at ease. I can't thank Mark enough for his time, effort, energy and genuinely caring nature.

Whilst the sales person was super friendly, as was the - Rosali

Whilst the sales person was super friendly, as was the receptionist, the financing experience was not. Things promised to me were not met. I was then gaslit. Over the years, service department has proved to be deceitful in their dealings, only to get money out of me. am quite disappointed with my experience thus far. I further am disappointed by the service department as they keep losing my details even though have been coming here for 6 years. Seems there has been a shift in management and the new bunch is just terribly rude. bad service all round. I definitely don't recommend them to anyone. I recently called 5 times to get someone to help and they put the phone down on me and I got zero help. asked to speak to a Service manager but this person too picked up and put down and never got a call back. Atrocious service is an understatement. rather take your car somewhere else. this will be last time I bother going here

Kia of Newmarket resolved the problem I had very quickly - Lynn Rae

Kia of Newmarket resolved the problem I had very quickly regarding the Remote Start that didn't work when my daughter bought the car. The Service Manager there is very good to deal with.

The staff were polite, easy-going and helpful. - Kat

The staff were polite, easy-going and helpful. Too bad they work for Kia because I had my 2016 Kia Soul for 3 years, got it at 115000kms, ONLY drove 35000kms and the engine went kaput. I kept up with all the oil changes, had no problems and then it all happened so fast. The engine light finally came on right before it died. There were no lights to indicate something was wrong. Will never get a Kia, ever again. Like I said before, the staff were amazing, they made sure I was taken care of quickly and in a safe manner but I will never buy a Kia again.

After the transfer of owners, downhill. - dj

After the transfer of owners, downhill. A sales rep when I considered upgrading my vehicle was uninterested and made the experience unacceptable. Then service quality declined. Advised I needed to replace parts without providing what the root cause was. Their own internal staff commented on how bad the dealership is and it's all about the almighty dollar. And suggested I got Kia Belleville. I advised I'd sell the car if the experience continued. I pick up my new car Wednesday. Goodbye Kia, goodbye Kingston Kia

Having a warranty dispute with Donnelly Kia, they sent an - sambrisco1

Having a warranty dispute with Donnelly Kia, they sent an invoice that had incorrect information on it. Requested politely in writing that it be corrected to reflect true and accurate information. The general manager called me to say they weren't correcting it after I have repeatedly requested all communication be in writing due to the ongoing dispute.

Been there quite alot for reg oil changes and warranty - woofsup2006

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it.

Took our car in for service today, service for window - Brenda McKenzie

Took our car in for service today, service for window under warranty and brake maintenance. Service was excellent, Jason at the desk with very polite and helpful, and courtesy driver was prompt and also excellent. We were impressed as previously service could have been better. All in all we were very pleased with the whole experience.

Got snow tires put on. - 1955Robbie

Got snow tires put on...it took almost 4 hours. Price 238 Day later a tire leaked and went flat. Their representative "Arun" refused to seal the tire and said I needed an appointment. Would be 3 and a half hour wait. Kia does not stand by their work and have rude self-serving employees who just don't care.

One of the worst dealership when it comes to sales and - sandeep

One of the worst dealership when it comes to sales and service. They try to make money out of you when you buy a car from them. Incase of any issues with the car they never fix anything. They will show you as if they are busy and only work with appointments that too after 2 weeks. One of the worst and shady dealership i have ever seen.

Disgusting treatment from service department. - Mike

Disgusting treatment from service department.. have 2016 Sorento with bad engine. Vehicle now parked for 5 months … have followed up every few weeks … JUST BS story after BS story.. and still have not been offered an appointment to assess vehicle… STAY AWAY from this dealership… they are absolutely disgustingly dishonest

Airport Kia is trash worst Kia dealership I’ve ever been... - Chmuhammad76

Airport Kia is trash worst Kia dealership I’ve ever been too these guys are clowns and don’t know anything all clowns and goofs

Had a newer car in warranty that would not start. - Stephen P

Had a newer car in warranty that would not start. Service department wanted to charge me to diagnose the problem for an in warranty car that wouldn't start! I don't imagine this is what Kia wants to build their reputation! Go anywhere else. Amateur hour.

Service is absolutely terrible ! Can’t fix hybrid cars... - Never again

Service is absolutely terrible ! Can’t fix hybrid cars there I’ve been driving a broken hybrid for 5 plus years thanks to Tony and the rest of service people.

This is the most incompetent dealership I have ever - Rachel

This is the most incompetent dealership I have ever experienced. They lack common sense and logic when it comes to dealing with their customers and servicing cars. They are in serious need of organization and someone using their brain. I would never recommend them to anyone and I will never buy a car from them again.

I have been trying for a month to get Brantford KIA to - BWK

I have been trying for a month to get Brantford KIA to inspect my 2016 Forte5T for inspection of possible brake line corrosion under a Company safety recall. I've tried on 3 occasions to get a call back from their service department ...... crickets. Getting nowhere I tried 3 times to get assistance from the KIA Canada website. Again ...... more crickets! They obviously know how to turn customer service into an oxymoron.