Unexpected - Alaa
Very deep scratch on the pumper.
It was the last thing I expected from a dealer.
The car is less than two months old, Sorento SX 2019. After 3 days we found out that the leather of the third raw headrests is peeled off. The salesman will call you, said the manager. One week no call. By calling the manager, sorry I forgot, said the manager. Your family did that, said the salesman because he has checked the car before delivery. After many text messages with the salesman another manager asked to see the vehicle.
The service set me a date for exchange, it is one hour job.
On the date a man from Serivce came to say it is half day job and i have to reschedule. This was on August 7. Till August 16th i was trying to get hold of the managers and the salesman to set me with the service. I went on August 27th at 9:30AM as scheduled. The service rep checked and was no scratch or damage on the car and told me it is half day job. After 10 minutes waiting for shuttle, the same man who said before it is half day job came to tell it is only 20 minutes job after he had checked the manual. I received the car without checking the car body.
I went home directly to find out there is a deep scratch on the rear pumper.
I called the same man to ask him but of course didn’t call back. My wife went to talk to him and of course he denied and suggested to use touch pen to fix the scratch.
This is our experience with the dealer for a two months old, $55k car.
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