Ontario Kia Service Centres

I got my Kia Sportage last week. Booking the appointment... - raja

I got my Kia Sportage last week. Booking the appointment was easy. I just had to send an email with options. The service was completed within the expected time. Good space in the showroom for waiting while the vehicle was being serviced. Alfredo was the person at the counter. He was very friendly and even gave me few suggestions on how to maintain my vehicle. I will always come back to Kia Georgetown for servicing

Matthew is the best really awesome communication. Thank... - marwan.abdulfatah

Matthew is the best really awesome communication. Thank you Matthew and everybody in the maintenance department. 25 word are needed so here we go.cheers

Krys went above and beyond. Had a blow out on the highway... - Vanessa Landers

Krys went above and beyond. Had a blow out on the highway so I would have needed to buy a new tire and rim. Already out of my budget Krys worked his magic with the boss and gave me a free rim. Much appreciated. Thank you Krys and the rest of the Timmins Kia Team.

Love the personal treatment - Above and Beyond! - Scott L

I have been coming to Turpin for new cars and service for years! Their friendly greeting, constant communication, and consistent follow up never fail to make it an extremely positive experience. While having my car in for regular maintenance recently, they went out of their way to ensure I knew everything involved, helped with exploration of winter tire options and got it all done quickly. Their professionalism and ability to make me feel like 'part of the family' never fails to impress me. I will never go anywhere else.

Had my Ford Focus in for a minor collision repair. Staff... - zilla56

Had my Ford Focus in for a minor collision repair. Staff excellent and great customer care. Was very happy with total service. Five Star Rating!!

BEST sevice,parts and sales in GTA ! Panicked emergency... - anon

BEST sevice,parts and sales in GTA ! Panicked emergency call dealt with patience and concern... problem fix arranged immediately: 'Come on in and we'll help you right now' manyThanks

Great customer service as always, friendly staff,... - gurmeet.kochar

Great customer service as always, friendly staff, welcoming and professional environment, always a smile on their faces, never had any issues whatsoever, keep it up guys.

I bought a Kia Forte that I have been very happy with... - Paulad

I bought a Kia Forte that I have been very happy with outside of the usual oil changes and checks my car has been amazing. Recently however, my engine had to be replaced. Seth who has been my service advisor has been amazing. So honest, genuine and always patient and ready to answer any question I may have. As a woman, i find we seem to never be taken serious, However, I have never felt this. Seth has been amazing. Kia on younge I have to say has been one of the best dealership I have dealt with. Everyone there have been friendly and welcoming. Thank you Seth and Team for your continued amazing customers service. if your looking for a car and amazing service we’ll search no more. Thank you Paula

Yes, I will. Use this Gentle man as my salesman any time... - Courtney

Yes, I will. Use this Gentle man as my salesman any time me or my family and friends he's very good at what he does .I personally gave him 10 /10 thanks 

Friendly but Recommended Unnecessary Services - xx

I went it for a scheduled service and the maintenance department recommended several services that were not required. They also did not perform the tire rotation that I paid for. I will not be going back.

Fantastic service received from Moody (service manager),... - RalphM

Fantastic service received from Moody (service manager), Blair (senior tech) and the service & parts team at 417 Kia for my 2011 Borrego. Replacement of the timing chains, guides and tensioners was a difficult job, but came in at nearly 1/2 the cost of other garages. Although hourly rates are normally higher at dealerships than independent garages, the hours that Moody assigned to do the job were just the opposite (at just 7 hours). Blair did an excellent job on my Borrego (highly skilled mechanic). Highly recommend KIA417!

Service Rep & Manager Very Rude - al123

Contacted this dealership after I established with Kia Canada (after 40 mins. on hold) that there was a warranty Extension on the Airbag fault I had, and got lots of information including an incident # and fault #. When I called, the person I spoke to was rude and dismissive and refused to take any of the information I offered about the fault or my contact with Kia Canada. He just insisted they would have to do a diagnostic first which he told me was for 3 pm Friday. My wife took the car and was told the appointment was for 9 am and when she called me, he argued on the phone with me. Then I spent another half hour with him and his boss going over the problem again and again until they finally agreed to do the work under the warranty extension. This was after the boss refused and told me it would be $700.

Absolutely the worst dealership! Had item stolen from my... - Napps905

Absolutely the worst dealership! Had item stolen from my car and when police called they avoided showing there employee in my car just before I picked it up. When my car had been ransacked and stuff stolen. Aside from that went in for engine light and never got repaired. They just reset the light. And as soon as I left light back on and told them this and they refused to fix. Mind this was the 3 time same issue and light still on. Terrible customer service. Majid is extremely dishonest and so is Matt the service manager. Run and run fast away from the dealership. Save yourself. Kia Niagara Falls the worst.

Last summer we took our 2018 Stinger here for the first... - c.fohring

Last summer we took our 2018 Stinger here for the first time. Although they tried to convince us that they did not dent up our rocker panels after putting it on their hoist, damage lines up and we have been advised by a number of other KIA dealers that special attachments for hoists had to be attached especially for Stingers. Well they sure waited long enough to get us in there to try to show that they did not do it, but it is pretty obvious that they did. Disgusting when people can't own up to their mistakes, especially when it costs someone else. Word is on the street, and what goes around comes around!!

Great service during this difficult time. I called them... - Robert D.

Great service during this difficult time. I called them for a pick up and delivery solution to have my car checked and they went beyond my expectations. Robert D.

Great service - Mortgageguy

Appreciate their honesty and service levels. Have had my Santa Fe and my Jeep Wrangler serviced here and happy with the service for sure. Always honest and accurate.

Unexpected - Alaa

Very deep scratch on the pumper. It was the last thing I expected from a dealer. The car is less than two months old, Sorento SX 2019. After 3 days we found out that the leather of the third raw headrests is peeled off. The salesman will call you, said the manager. One week no call. By calling the manager, sorry I forgot, said the manager. Your family did that, said the salesman because he has checked the car before delivery. After many text messages with the salesman another manager asked to see the vehicle. The service set me a date for exchange, it is one hour job. On the date a man from Serivce came to say it is half day job and i have to reschedule. This was on August 7. Till August 16th i was trying to get hold of the managers and the salesman to set me with the service. I went on August 27th at 9:30AM as scheduled. The service rep checked and was no scratch or damage on the car and told me it is half day job. After 10 minutes waiting for shuttle, the same man who said before it is half day job came to tell it is only 20 minutes job after he had checked the manual. I received the car without checking the car body. I went home directly to find out there is a deep scratch on the rear pumper. I called the same man to ask him but of course didn’t call back. My wife went to talk to him and of course he denied and suggested to use touch pen to fix the scratch. This is our experience with the dealer for a two months old, $55k car.

Changed service to Hamilton from Brampton. We were happy... - Lloyd

Changed service to Hamilton from Brampton. We were happy with Kia Brampton but it was 2 hour drive to get their excellent service. Our to ang and health we needed a closer dealer service centra. I have now two service anointments and I am totally satisfied. Very eelcoming, everything was ready. And our comfort was paramount . We will continue to use Kia Hamilton.for our vehicle needs (Sedona). Staff are very pleasant and totally helpful and customer focused. Thank You!

Great staff and service in Cobourg Kia, will most likely... - M Peters

Great staff and service in Cobourg Kia, will most likely buy my next vehicle there and would highly recommend for others to do the same

rip off artists - mieko

The service department is horrible.. Brought in our Kia to get the control rods and ball joints replaced. We had the car serviced a week and a half earlier at Windsor Hyundai where they did point out the issue of the compromised ball joints but was able to do the wheel alignment and brought all the alignment true with the exception of the L/R camber which was out by 0.5 within exceptable limits. So when we brought in our car to Kia with replacement parts they one overcharged us on the total repair time but the worse of it is that after replacing the control rods and ball joints they threw out the alignment to a point prior when it was even touched for the first time. Windsor Hyundai got the alignment almost true on bad ball joints. Gus Revenberg Kia completely screwed the alignment after replacing the control rods and ball joints to a point prior to the suspension was even touched. They used a completely xxxxxxxx excuse for this reason.... Avoid these jokers at all costs... we're grugingly going back to Windsor Hyundai till I can find a honest competant mechanic.

The service manager won't return calls/emails. Twice,... - PeterP

The service manager won't return calls/emails. Twice, they 'forgot' to give the mechanics evaluation sheet. Had to wait 30 minutes for it. Was wondering if was ever done. When I got the sheet, mechanic said new brakes needed on next service. That's important to know for safety reasons and for wallet reasons (brakes ain't cheap. Getting treated badly twice -- won't go back! Not worth the time, money and disrespect. Beware Bessada Kia service department. You have been warned.

Airport Kia is trash worst Kia dealership I’ve ever been... - Chmuhammad76

Airport Kia is trash worst Kia dealership I’ve ever been too these guys are clowns and don’t know anything all clowns and goofs

They want your money and then could care less - MommaBear25

Whatever you do do not purchase a car from this dealership or have a car repaired here. I just picked up my car which was supposed to be fully repaired with a brand new engine after mine blew up from a recall I was never informed about it! The car not only is not fixed but I was almost killed with my 7 year old son in the car while driving it home, the car went from 100 down to 40 on the 401. When I called in and spoke to Mark the manager ( who refused to give me his name) until I mentioned a lawyer. Told me “well your not dead are you” and yes I was yelling and very upset after almost dying with my child and he kept telling me that he would not help me at all because I yelled at him. My son is balling crying because he is so scared and this horrible manager (if he can even be called that) just keeps saying “well your not dead are you” and call yourself a Tow truck. I called my husband to pick me up, during this call the manager calls me back, asks where I am then hangs up on me. There is so much more to this and please if anyone would like the full story just in box me and I’ll be happy to explain. But whatever you do, do not put your lives in this dealerships hands!!! They could care less about you once they have the sale, who cares if your engine blows up? Who cares if you almost die? They definitely do not!! Was also told KIA does not do rental cars during repairs. Then my husband calls and all of a sudden they do?? This is after we have had to pay out of pocket for over 2 weeks while the car was being repaired due to a recall.

Bad Bad Bad service they never pick up the call and bad... - Jasminelu3388

Bad Bad Bad service they never pick up the call and bad customer service, they asked u to hold the phone at least 15mins Estimate fixing time is wrong, they asked u to come back around 1 hour but it took two hours to finish. Not recommended

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Great service, consistently - George G.

Brought my vehicle in for service and had a great experience dealing with AJ. He was very professional and thorough in explaining the things that needed to be done. I was extremely happy with the service provided. Great customer service, all thanks to AJ.

Don't go here..They don't care once they have sold u a... - Duped

Don't go here..They don't care once they have sold u a car.. They sold me a lemon and even with the changes in protection ,got away with it..

SERVICE BACK UP - Harjinder

Only want to sell, no back to service warranty, always verbal reply, pushing to rush you out.not willing to listen to service and solve the issues.

Again we had amazing service this past Saturday. Made the... - Ann H

Again we had amazing service this past Saturday. Made the hour and 15 minutes drive to have our first service on our new Seltos. Allan was professional , friendly and he always makes you feel welcome. Its like the bar cheers where everyone knows your name. I was amazed that both Anthony and Madison knew our names when we walked into the showroom. You can't beat the customer service at this dealership. I would recommend everyone to visit Kia North Bay.

Buyer beware before going here to purchase a car.... - Brian G

Buyer beware before going here to purchase a car. Hopefully you read reviews before going somewhere and formulate ypur decision based on other customers experience. So much bad customer service and mistakes are coming out of this place. I bought 2 vehicles from there and will not go there again. I now drive all the way to Newmarket to service my vehicle there. I dont know why people dont understand the valye of customer service but this place sure doesnt.