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Kia Forte smart trunk problem - Forte
I had a problem with my 2017 Kia Forte smart trunk I normally deal with Chris but he was absent so I dealt with lake he was awesome person to get it resolved smart person very helpful I will go back to this dealer anytime if I deal with Chris or lake although he did not sell me the vehicle Chris did he was nice enough to help me setup my Android in my car took the time to explain everything to me awesome person love that guy lol lol 😁😁😁😁😁😁🤗
Excellent customer service experience from Gord. My first... - Elton
Excellent customer service experience from Gord. My first service experience at Georgetown Kia and was very impressed. Gord was very friendly, polite and knowledgeable. Thank you very much and looking forward to my next visit in Agee days for my 2nd car.
I would highly recommend Georgetown Kia.
Love the personal treatment - Above and Beyond! - Scott L
I have been coming to Turpin for new cars and service for years! Their friendly greeting, constant communication, and consistent follow up never fail to make it an extremely positive experience. While having my car in for regular maintenance recently, they went out of their way to ensure I knew everything involved, helped with exploration of winter tire options and got it all done quickly.
Their professionalism and ability to make me feel like 'part of the family' never fails to impress me.
I will never go anywhere else.
Best Kia Dealer - hsimmons10
I have dealt with 401 Dixie Kia since Eric and Katie became the owners. Between my husband and I we have had 5 vehicles from them and always a pleasure to deal with. We also service our cars there and always feel special. I recommend them to anyone looking for a Kia or used vehicle. I definitely give the Dealership 5 stars.
Great service, consistently - George G.
Brought my vehicle in for service and had a great experience dealing with AJ.
He was very professional and thorough in explaining the things that needed to be done.
I was extremely happy with the service provided. Great customer service, all thanks to AJ.
Top Reviewed Service Specialists At This Dealership
Great Service - Happy
I bought my vehicle from Brampton KIA (service is horrible every time I brought my vehicle in they would forget to do something, they actually forgot to put on the correct tires I brought in)
I am still waiting for them to address the rust (1 year has past) I paid for life time protection
Last week was the first time I tried the Airport KIA and they were awesome, I had to replace a part that Brampton KIA replaced less that 2 years ago, Airport KIA did not charge me they sent a claim to KIA head office
This was great and how it should be addressed.
Brampton told us that they would not cover it as it was over a year, this made no sense, should you have to pay to replace the same part every year and a half............Airport KIA cares about servicing the client!
Best Customer Service! - LizB
Purchased my vehicle at Dilawri Hunt Club Kia in Ottawa. A few months after purchase, the vehicle was making noise going over bumps and then progressed to loud noises when turning the steering wheel. I took it for service at Hunt Club Kia and they promptly told me there was nothing wrong. They also stated, that since they could not find anything wrong, I should be charged for the visit (the vehicle was 4 months old).
I decided to speak with Donnelly Kia over the phone. While on the phone, the service advisor could hear the noises while I was driving and suggested to bring the vehicle in asap. Within 20 minutes of my service visit at Donnelly Kia, the technician diagnosed that I needed a new steering column. The work was completed the same day - all under the vehicle's warranty. The customer service and workmanship were impeccable! It was humbling to be treated with such kindness and respect and applaud the staff.
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
Terrific - jeff
Went to White Oaks Collision on the advice of a work colleague. They understood exactly what I was looking for and delivered beyond my expectations. Nice, clean facilities with an exceptional staff. Thomas deserves a raise.
Always great service ! Service always informs... - Crivers1
Always great service !
Service always informs us of all issues with car and what needs to be done ASAP and can wait which is appreciated budget wise
Total scammers - donewithbessada
My daughter took her 2011 Soul in to fix a recall for heated seat belts. After doing the service they told her that her brakes were bad and they WOULD NOT release the car to her until she agreed to having the brake work done. There was absolutely nothing wrong with the brakes. I had to take time out of work to call these xxxxxxxx and demand that they stop the BS and give her the car. They take advantage of young women by trying scaring them into services they don't need. It's totally despicable. Why would you take the wheels of to check brakes for recall on seat belts?
I will never go back to Bessada and I will never buy another Kia.
Trust, loyalty, service! - Shelley W
I have been a Kia customer for about 12 years. I was not originally a Cardinal Kia customer, I came to them upon the recommendation of a friend. From the very first visit, I felt that I was treated respectfully, truthfully and like I mattered! I recently was faced with the choice of what I considered expensive repairs on my 12 year old Kia or to replace it. I chose to replace it. I am the proud owner of another Kia and could not be happier. Shelly Root (Service) is, without hesitation, the best! She has provided exceptional customer service consistently and was a major contributing factor to me choosing to stay with a Kia, specifically at Cardinal Kia. Majid, Matt, "modestly good-looking" Paul :) and Rana made sure that the car and deal matched my needs. Everything came together quickly and the staff worked diligently to "make this happen" in the time frame I needed. I am confident that this team will continue to provide the level of service excellence I have become accustomed to and I know that my automotive needs will be well taken care of.
Great service. Thank you for speedy service. Another Kia... - May Ogonek
Great service. Thank you for speedy service. Another Kia dealer couldn't see my car until November 11!! Your dealership not only saw my car immediately but corrected the problem without delay! Thank you 😊
Excellent Warranty Service" - Ahmed
I had a major engine problem with my Kia Optima and the service department handle it very well. They offer me a courtesy car for 2 weeks until they order and install a new engine under warranty.
Thanks very much to Mandy and Vimal.
Good Purchase / Terrible Service - geoffreyflynn
Bought a Stinger there last year. Through having it serviced now twice it's very apparent that they are clueless when it comes to dealing with the Stinger and the difference in maintenance from a regular Kia.
Complaints fall on deaf ears, and then the same mistakes happen again.
I had no issues with the purchase, other than the extended warranty person not disclosing some of the coverage caps, but for service I'll definitely take my business elsewhere that is more reliable
Bad service dept since March 2019! - PeterP
They changed the service department staff in March. Tim the service advisor is AWFUL. He has no idea. The rest are trying. But you have to see the Tim guy. Recommend going somewheres else.
Recalls and money Grabs - chacarron91
I've had my car for just about 3 years now (2012 optima) and there's already been 3 recalls. I had to get my engine starter replaced and they said they could do it for ~$850. I looked around town and got it down for $350!!! look out and be careful folks. Do some shopping around. If you go in for a recall don't buy anything else unless you need it. What I will say that's good about these guys tho, is that they don't push things in your face to be bought.
Excellent service - Roy Dullege
I have purchased and serviced several vehicles from Boyer Kia and the sales staff, parts staff and in particular Jason in service have been great. I wonder, when I see the bad reviews what must have happened with those people because I see customers treated well all the time.
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
2020 sorento lease. - Gman
Paolo monteiro, made the difference easy and honest to deal with, I will be back soon to trade another vehicle. Thanks, Paolo! As for the rest of the staff from sales manager to the finance manager all treat me with great care and respect. Looked after my wife and my budget, to be able to acquire this 2020 sorento. Thanks Alain, I was in for a service call on my 2016 sorento and notice that they have changed
Key staff members, sales representative and service mangers had a chance to speak to them finding them to be very inviting and approachable, I think this dealership is on the right path of changing the
Persona of sales and service. Which was always dealt with a fear of being taken advantage off or not being forthcoming, this experience as left me with great anticipation for my next visit. Thanks Plaza Kia!
Horrible service - Fedup
We bought a vehicle which some of the features didn’t work. Now the dash goes off while driving. I was charged 4 hours of labour and it made it worse. Brought it back and 6 hours of labour later. This problem was pré existing problem and they won’t pay for it.
First and last time there
Great service - Mortgageguy
Appreciate their honesty and service levels. Have had my Santa Fe and my Jeep Wrangler serviced here and happy with the service for sure. Always honest and accurate.
Admitted for over priced services - Simon
My wife brought her vehicle to this location for service a few months ago. Holy smokes, the price was ridiculous!! Upon asking the service rep, he admitted to her that they are known for higher prices (?!) Are they proud for that?!?!?! Never again. My money doesn't grow on trees! At least the job was done as expected.
They want your money and then could care less - MommaBear25
Whatever you do do not purchase a car from this dealership or have a car repaired here.
I just picked up my car which was supposed to be fully repaired with a brand new engine after mine blew up from a recall I was never informed about it!
The car not only is not fixed but I was almost killed with my 7 year old son in the car while driving it home, the car went from 100 down to 40 on the 401.
When I called in and spoke to Mark the manager ( who refused to give me his name) until I mentioned a lawyer.
Told me “well your not dead are you” and yes I was yelling and very upset after almost dying with my child and he kept telling me that he would not help me at all because I yelled at him.
My son is balling crying because he is so scared and this horrible manager (if he can even be called that) just keeps saying “well your not dead are you” and call yourself a Tow truck. I called my husband to pick me up, during this call the manager calls me back, asks where I am then hangs up on me.
There is so much more to this and please if anyone would like the full story just in box me and I’ll be happy to explain.
But whatever you do, do not put your lives in this dealerships hands!!! They could care less about you once they have the sale, who cares if your engine blows up? Who cares if you almost die?
They definitely do not!!
Was also told KIA does not do rental cars during repairs. Then my husband calls and all of a sudden they do?? This is after we have had to pay out of pocket for over 2 weeks while the car was being repaired due to a recall.
Great Experience! - Kathy
Went to this dealership and met Mike, and was very impressed. He fully explained the repairs needed for my vehicle and was pleasant to deal with. Thank you and I will be back.
EXTREMELY DISHONEST AND RUDE SERVICE DEPARTMENT - london1
This dealership is really giving a bad name to the KIA brand. With the exception on the service receptionist, every service staff (advisors, technicians, manager) are EXTREMELY rude and dishonest. Even the owner doesn't take responsibility for the conduct of his staff, which is really disheartening.
Great - Kiaton.
Every time I come to Pearl coffee’s dealership I get great service great people and one person in my name is Marcella he drops whatever he’s doing and he helps me a great customer service thank you
Damage to vehicle while being serviced. - Disappointed Again
Had mechanical work completed on Sportage. However, when I picked up the vehicle I noticed body damage done to the rear of Vehicle. Managers stated that the dealership is NOT responsible for damage done to vehicles while on property. Also, still waiting for the repair shop to telephone to repair paint damage from August 11, 2017. Customer satisfaction is not a priority with this dealership.
Service Rep & Manager Very Rude - al123
Contacted this dealership after I established with Kia Canada (after 40 mins. on hold) that there was a warranty Extension on the Airbag fault I had, and got lots of information including an incident # and fault #. When I called, the person I spoke to was rude and dismissive and refused to take any of the information I offered about the fault or my contact with Kia Canada. He just insisted they would have to do a diagnostic first which he told me was for 3 pm Friday. My wife took the car and was told the appointment was for 9 am and when she called me, he argued on the phone with me. Then I spent another half hour with him and his boss going over the problem again and again until they finally agreed to do the work under the warranty extension. This was after the boss refused and told me it would be $700.
$100 Referral Bonus