108 Ontario Kia Service Centres

Service department, Tina was very helpful. - buddynfo

Service department, Tina was very helpful. She explain all the things that should be done to my car to keep it in top condition.

I brought my 2010 Kia Soul to Kia Cobourg for a brake - Ted.ratajczak

I brought my 2010 Kia Soul to Kia Cobourg for a brake inspection. They recommended all new rotors and pads. A week later I noticed a loud noise when going bumps. On the weekend I put car on ramps and noticed that the passenger side caliper had no bolts! This could have caused a serious injury or a fatality. I would not recommend this dealership to anyone.

I must say, my experience with Durham Kia has been - silkjennifer

I must say, my experience with Durham Kia has been nothing short of extraordinary. For the past four years, I've been grappling with an incessant car starting issue, which has left me stranded in the dead of winter on numerous occasions, sometimes for days in a row. It's not just the inconvenience but also the sheer frustration of dealing with this ongoing problem. I've been stranded over an hour and 15 minutes away from home, with roadside assistance offering no more than a mere 5km tow. Throughout this ordeal, I've visited Kia dealerships multiple times, seeking answers and a resolution. My encounters with Kia dealerships had previously left me disheartened. I received explanations ranging from a problematic battery, to a faulty starter (twice, with less than two years between replacements), and even the baffling claim that my car's winter mat was obstructing the clutch. This lack of consistency and the absence of a long-term solution had eroded my trust in my car and in Kia as a dealership and car manufacturer. It felt as though there was no genuine commitment to fixing this persistent issue. Fast forward to September 2023, after relocating to Durham, I found myself facing the same frustrating non-starting problem once again. At my wits' end, I contacted Kia's head office to share my long-standing dilemma. The initial customer service representative was compassionate, expressing a genuine concern and agreement that a resolution was warranted. However, when I was transferred to a second-tier customer service representative, things took a disappointing turn. This individual appeared inconvenienced by my call and shockingly asked, "What do you want us to do about it?" It seemed absurd to expect a company to stand by its product and rectify a recurring issue. This unhelpful representative directed me to Durham Kia, a move I approached with hesitation, given my prior experiences and the lack of interest in identifying and resolving the root cause of the problem. My reservations quickly evaporated when I had the privilege of speaking with Matt at Durham Kia. I shared my entire bewildering story with him, half-joking that I was ready to return the car since an unreliable vehicle serves no purpose. Matt, unlike anyone I'd encountered before, truly listened to my ordeal. He lightened the mood with just the right amount of humor and shared a genuine desire to uncover the real problem. In our conversation, Matt candidly acknowledged that requiring a new starter three times in the short life of a nearly five-year-old car was highly unusual. A day later, Matt called with an update. The technician had recorded the unusual sounds the car made during its failed start attempts and subsequently undertook a comprehensive investigation. They removed the starter and ran thorough tests, ultimately identifying the root issue. When Matt conveyed this revelation, I couldn't help but promise the "biggest, bestest review," and I sincerely hope this fulfills that promise. Matt and the unnamed technician(s) at Durham Kia accomplished something remarkable. They achieved in a single visit what had eluded countless previous trips to various Kia dealerships over the course of five long years. Matt and Durham Kia have won my trust and faith, and I firmly believe that this level of service and dedication should be the rule rather than the exception. Oswane Bailey, you've got a star in Matt Teves, and I implore you to spread the word about this exceptional service far and wide. Durham Kia has demonstrated the commitment, competence, and dedication that every customer deserves. Thank you, Durham Kia, for giving me my trust and peace of mind back.

"The Foster name has been associated with a car - shailen

"The Foster name has been associated with a car dealership in Scarborough for more than 60 years,but the Staff keeps getting change around ,Brought a kia sedona 2017 lasted 18 months ,engine stated misfiring,my warranty ran out kia canada said they cant help so my wife called kia foster manager was rude to wife so instead toke to my mechinic who couldnt fix ,he had said maybe timming chain,so toke it to kia foster they did the job still not working, manager said ,i know to much, i told them to what to do,but he failed to understand I ASKED Kia mechanic To check Car out if theres any parts needed.You dont have to listern to my review but Im telling you VERY BAD Experience,They could of advised me not to go ahead with and waste my money,it but greeds get the best of them,they wanted the sale. rude manager and mechanic who doesnt care about customer needs,who only cares about bottom line,if i could i would give zero

I recently called to purchase an oil filter for for 2021 - bhebden41

I recently called to purchase an oil filter for for 2021 Kia K5. Upon speaking to the receptionist she advised parts closes at 5pm. I spoke to parts and explained I knew they closed at 5pm, but could the filter be left with reception so I can buy it after work as I was working till 5pm. Upon arriving at the dealership it was apparent they close early on fridays! This wasn’t explained to me over the phone. The employee in the lot leaving tried calling the manager but wasn’t willing to swing back to help. The employee said he would make arrangements to drop it off at my work as it was close by. No call, no arrangements. 4 days go by and nothing! I called and again made the arrangements & upon getting there they still made me pay for the oil filter! I will never recommend nor use this dealership for anything! Poor service Poor communication & certainly Poor customer service!

I would have put zero stars if allowed. - tgandco2

I would have put zero stars if allowed. My daughter is a regular service customer and Guelph Kia. The service advisor is always rude and condescending. On the most recent service after spending $1300 we found that Guelph Kia had not tightened the brake calliper properly that they installed. It was tightened by hand only and was ready to fall off at any point. It was potentially very dangerous for my daughter driving. The issue was identified by a different Kia dealership. When I called Guelph Kia they were rude and insisted it was not their issue. Eventually the second dealership called them to advise it was clearly their issue. In addition they charged for a pair of brake pads, only using one and keeping the other. Both their repair service and how they treat customers is awful.

rip off artists - mieko

The service department is horrible.. Brought in our Kia to get the control rods and ball joints replaced. We had the car serviced a week and a half earlier at Windsor Hyundai where they did point out the issue of the compromised ball joints but was able to do the wheel alignment and brought all the alignment true with the exception of the L/R camber which was out by 0.5 within exceptable limits. So when we brought in our car to Kia with replacement parts they one overcharged us on the total repair time but the worse of it is that after replacing the control rods and ball joints they threw out the alignment to a point prior when it was even touched for the first time. Windsor Hyundai got the alignment almost true on bad ball joints. Gus Revenberg Kia completely screwed the alignment after replacing the control rods and ball joints to a point prior to the suspension was even touched. They used a completely xxxxxxxx excuse for this reason.... Avoid these jokers at all costs... we're grugingly going back to Windsor Hyundai till I can find a honest competant mechanic.

Seem to pass the buck never get a straight answer was always - Sorrento

I took my 2005 Sorrento in for minor maintanence timing belt and crank sensor and they had cracked the power steering pump now blaming person I bought it from not one leak going in but not leaking coming out pumping out of power steering pump be careful more bad than good

My wife tok her Sorento in for service and it came back - Disgusted

My wife tok her Sorento in for service and it came back with black grease handprints on the hood, on the window pillar and on the door. On their website the chat woman gave me a link to send an e-mail complaint, so I copy-pasted it and sent an e-mail to the Service Manager, complete with photos of the hand prints and the work order, as proof of her visit. The complaint was completely ignored. i never got a reply.

Kia Service Worst dealership service department ever - j. clyde

Kia Service Worst dealership service department ever experienced in my 54 years on this earth. They put the word shady in shady car dealers. Went in to get a problem diagnosed with the car which is still in warranty. Was told it was the AC compressor which I suspect is wrong. However they stated that the part was on back order. This was Nov 4 2023. 5-6 weeks go by and I call about the back ordered part and also in that time other issues with my heating/cooling system start up along with what seemed to be a 12V battery system problem. When on the phone the service advisor put me on hold while checking with the parts department to see about the back ordered part. Comes back on the phone after almost 25 mins on hold and tells me it’s still on back order with no time frame as to when it will be in. Do at this time I make another appointment with service department to bring it in again and get the other newer issues looked at. Appointment is two weeks out. While waiting for this appointment I start getting random no heat issues. I call but can’t get a hold of anyone and they never returned my calls. So, I went into the service department. While there I’m trying to explain the issues to the service advisor and she seems totally confused and completely clueless and incompetent. So I said forget it we’ll deal with all of it at the next appointment when I can actually speak to the tech or someone that’s more knowledgeable about EVs. Day of appointment and I get a phone call saying they have to reschedule as their tech that is trained on EVs is out sick. Now with the holidays etc my appointment is not till almost mid January. At this time they say the AC compressor is still on back order and the new issues is a control unit and probably needs a new 12V battery (still under warranty at this time). They say they’ll order the parts and get me in when the back ordered part comes in and fix it all at once. They said they would keep the work order open until then and let me know. To say I was just a little more than pissed by this time would be an understatement. I called Kia Canada and they were even more useless if you can believe that. Now we are into March. I have dealt with the issues all winter. Not being able to preheat the car while plugged into the charger and random times I had no heat with having to cycle on and off the car or heater controls until finally it would work. Had to boost the car twice and not even sure what drained the battery. So I call again and finally get someone at the parts desk. Explain again for the umpteenth time the issues and asked if the AC compressor was still on back order. He says no they have had them for a while and I almost lost it especially when he said he had no order for me and also couldn’t find any service order (the one they said they would keep open) I was so pissed I just said xxxx it I’m not dealing with you clowns anymore. Absolutely brutal place. How they remain in business is mind boggling. If I could give a negative number rating that would still be too good for them. At this point I have decided I’ll just trade it in.