Turpin Kia - Service Centre

I have been a loyal customer for 5 years, my initial visit was a panic as my car was out of commission and the team worked with me positively in every way possible! Now 5 years later I have purchased tw visit was a panic as my car was out of commission and the team worked with me positively in every way possible! Now 5 years later I have purchased two vehicles from them and they have become like family! I recommend them to everyone I come across and will never go to another dealership! Thanks for being most knowledgeable, courteous, respectful, funny people that each and every one of you are! More

very pleasant experience. Andrea was a pleasure to deal with and took great care of my wifes first ever car buying experience. Andrea was a pleasure to deal with and took great care of my wifes first ever car buying experience. More

My husband and I have bought two Kia‘s from Turpin in the last few years. Our sales person was Mike Peters who was incredibly knowledgable, patient and did not push our decision making process. Througho the last few years. Our sales person was Mike Peters who was incredibly knowledgable, patient and did not push our decision making process. Throughout Covid they had excellent procedures in place, and Fern Turpin has been someone who goes the “extra mile” to make things work. When we go to the dealership they know our names and we know theirs. The spirit of cooperation and superior customer service is always evident. Our thanks to all of them. More

I got my first oil change for my Kia Soul 2022 at this dealership. The staffs are friendly; the service is fast too. The price of the oil change is good (cheaper than other dealerships). If this is your n dealership. The staffs are friendly; the service is fast too. The price of the oil change is good (cheaper than other dealerships). If this is your new car, I recommend to do your first oil change with them. More

A little out of the way to have my oil changed but well worth it. Nice people at reasonable price worth it. Nice people at reasonable price More

This service centre is the BEST!!! The staff, including Karen the scheduler, is excellent to deal with. In my experiences all are friendly, knowledgeable, efficient and reliable. The premises is clean and Karen the scheduler, is excellent to deal with. In my experiences all are friendly, knowledgeable, efficient and reliable. The premises is clean and well organized. I travel a long distance to arrive at this centre but I don't regret a km of it. Highly recommend this service centre. More

Love the personal treatment - Above and Beyond! I have been coming to Turpin for new cars and service for years! Their friendly greeting, constant communication, and consistent follow up never fail I have been coming to Turpin for new cars and service for years! Their friendly greeting, constant communication, and consistent follow up never fail to make it an extremely positive experience. While having my car in for regular maintenance recently, they went out of their way to ensure I knew everything involved, helped with exploration of winter tire options and got it all done quickly. Their professionalism and ability to make me feel like 'part of the family' never fails to impress me. I will never go anywhere else. More

Safety First Right ? A few months ago I had a few buttons sticking on my steering wheel. I brought it into my local Kia and trusting the service members to do their job an A few months ago I had a few buttons sticking on my steering wheel. I brought it into my local Kia and trusting the service members to do their job and fix the problem , which they did. The same day I contacted them again and said there was a light on for my air bag. They reassured me it was normal and everything was fine but to bring it in so they could have a look. I brought it in they looked at it , expressed that it was normal, safe and everything was good to go. During these months I brought my car in for regular oil changes and everytime they drove my car and signed off there were no issues. Two weeks ago my brother in law got into my car and saw this light on. He assured me it was not okay to be on and to contact the dealership. I did. They told me I was wrong this was normal and it will turn off when someone sits down. I explained I drive my car everyday and the light does not turn off. They also told me to get a second opinion because they have already looked at this issue. I contacted another shop and they were shocked and very honest and explained that this light being on meant my air bag was off and would not deploy if I got into an accident. They also were so kind and professional as I was in tears and shock that I have been driving around unsafe. Today I brought my car into Donnelly Kia and their orginal thought was correct my air bag was not plugged back in. For months I have been driving around unsafe and all because I trusted a professional mechanic to do their job. Shame on you for telling me I was wrong. Turpin Kia Shame on you for not listening to my words and concerns and putting my life at risk because you refused to listen. More

Dealing with Suzuki recall air bag A chat with Jason led us to decide that Turpin/Kia at C.P. was the nearest and best place to address our problem. Staff members at T/K which I met wer A chat with Jason led us to decide that Turpin/Kia at C.P. was the nearest and best place to address our problem. Staff members at T/K which I met were friendly and helpful. Jason in part proved helpful to enable getting our Drive Clean requirement completed at the same time - great help. More

Turpin KIA Best Darn Service Department Ever These guys are the greatest. This is my first KIA, and my 2016 Sorento has been serviced at Turpin KIA in Carleton Place for the past year. I have n These guys are the greatest. This is my first KIA, and my 2016 Sorento has been serviced at Turpin KIA in Carleton Place for the past year. I have never so much as had the slightest reason to question any service that has been preformed on my vehicle, or the cost associated with that service. They do not nickel and dime you like other dealers I have dealt with in the past. Turpin has been up front and honest with me from the get-go. My vehicle is always ready when they say it will be, and they have never tried to foster additional service requirements. For that I will remain a loyal customer More