Turpin Kia

I recently purchased a Kia Sportage PHEV from Turpin Kia and, while my ownership experience unfortunately began with some unexpected early issues, I want to give credit where it is absolutely due. Shortl and, while my ownership experience unfortunately began with some unexpected early issues, I want to give credit where it is absolutely due. Shortly after taking delivery, the vehicle experienced charging and hybrid-system related concerns that were understandably frustrating and concerning for a brand-new vehicle. No one wants to deal with warning messages, diagnostics, parts replacement, or uncertainty immediately after purchasing a new car. At the time, I was disappointed and worried about what the situation might mean for the vehicle. That said, the way Turpin Kia handled the issue made all the difference. Fern Turpin personally took ownership of the situation and made it clear that he cared about getting things resolved properly. He did not dismiss my concerns, minimize the issue, or make me feel like I was being difficult. Instead, he listened, stayed involved, and did everything within his power to make things right. The required repair was completed, and several weeks later, the vehicle has been performing well with no return of the original issue. While the early experience was certainly not ideal, I believe the true measure of a dealership is not whether every vehicle leaves the lot perfectly — it is how they respond when something goes wrong. In this case, Fern and the team at Turpin Kia responded with professionalism, accountability, and genuine concern for the customer. Fern clearly demonstrated that he cares about his clients and about the reputation of his dealership. That matters. Despite the initial frustration, I would absolutely recommend Turpin Kia. The sales and service experience after the issue arose showed me that this is a dealership willing to stand behind its customers and work hard to make things right. Thank you to Fern Turpin and the Turpin Kia team for taking the situation seriously and for restoring my confidence. More

Friendly and professional service as always. They explain what was done and what needs to be done, what has to be done now vs. a few months later. Now, if everything was free, it would be perfec They explain what was done and what needs to be done, what has to be done now vs. a few months later. Now, if everything was free, it would be perfect : ) More

Turpin is a pleasure to work with. We’ve been dealing with them for a few years first with our daughter’s car and now our new Kia Niro. Great staff! We’ve been dealing with them for a few years first with our daughter’s car and now our new Kia Niro. Great staff! More

Everyone is courteous and efficient. Their skills and knowledge are incomparable to other garages and I am impressed with each of the staff. They are quick and up to date with all of th Their skills and knowledge are incomparable to other garages and I am impressed with each of the staff. They are quick and up to date with all of the newest components of the modern car. I love going to Turpin Kia and seeing everyone there. More

The staff at Kia dealership is extremely respectful and the service is exceptional . I would give them a high rating to any of my friends.. the service is exceptional . I would give them a high rating to any of my friends.. More

Fast, friendly, prompt service and they even saved me money by telling me I did not need an oil change at that time. money by telling me I did not need an oil change at that time. More

From booking the appointment straight through to picking up our cars, the team at this dealership were courteous, efficient, timely, informative, just an all round great team of people up our cars, the team at this dealership were courteous, efficient, timely, informative, just an all round great team of people More

Wonderful service as always. Staff is great to deal with. They know how to look after their customers!!! Staff is great to deal with. They know how to look after their customers!!! More

Great personal service in both sales (Mike) and service (Victor). Oh and nice car too! (Victor). Oh and nice car too! More

Always exceptional customer service and never try to upsell me to something that I really don't need. upsell me to something that I really don't need. More