Poor service, rude and dishonest employees - Dave
In July 2018 I brought my daughter's Hyundai Elantra to Burlington Hyundai at 2016 Plains Rd E, Burlington for Service. The car was still under warranty but periodically wouldn't start and that day wouldn't start at all, so we had it towed to this dealership. The Service Associate called to tell me it was one of two things. Either it was a key reprogramming issue or a bigger more in depth problem and suggested I reprogram the "key", which was not covered by warranty and was approx $70. I agreed, paid the $70 and my daughter picked up the vehicle.
Upon picking up the vehicle, my daughter noticed she had money ($15) missing from her console and the starting issue seemed to be happening again. The $15 was not a big deal but a concern and to a high-school student it was a lot of money. I called the dealership to inform them that not only was there the same issue but also there was three $5 bills missing from her console. They were now suggesting the more extensive repair to fix the problem; however it would be covered under warranty. I thought that it was strange that they charged me for something that was non warranty and didn't fix the problem and could have cost me nothing to do the warrant work and would have fixed the problem and now costing me another trip to the dealership. After explaining this to the Service Associate, she agreed and said they would talk to the manager and get back to me...
A month goes by and I hear nothing. Now, I'm a bit pissed and concerned as we are now in September and my daughter has a car that won't start all the time.
At this I call the Service Manager. I leave a message explaining the situation and ask for a call back. Still nobody at this dealership cares enough to call back nor has any concern that there is a potential thief amongst their staff.
Now I'm super annoyed about everything. I call and leave a voicemail for Jeremy Wickman, General Manager. I now hear back from the Service Manager (voicemail) however I am on a long business trip and fail to call him back.
Back from my trip and I finally get the opportunity to call the Service Manager back. He doesn't remember the situation, which I understand, so I have to bring him up to speed. I explain that the issue is still happening; its winter now and I need the issue fixed for safety reasons. I also tell him how I'm displeased that I paid for something that didn't work as per their recommendation, when I could have done it at no cost through warranty and fixed the problem. I also mention the lack of trust and confidence I have for the theft of the $15 from my daughter's console and the lack of service.. He offers to look at the vehicle again but is refusing to credit the key reprogramming which didn't work and doesn't even address the missing money from the console. The icing on the cake is that after we are in discussion few a couple of minutes about entire poor and unprofessional experience I had, he hangs up in my face. WOW!!??!!
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