Baytowne Hyundai

Dealership and staff very personable, they make you feel that you are important and they care Sales staff, Joy, went through all the aspects of the car and offered if we had any questions in the future t that you are important and they care Sales staff, Joy, went through all the aspects of the car and offered if we had any questions in the future to please call More

Exceptional Customer Service Recognition – Jodi Bacon I would like to take a moment to sincerely recognize and acknowledge the exceptional service I have received from Jodi Bacon. From the very b Bacon I would like to take a moment to sincerely recognize and acknowledge the exceptional service I have received from Jodi Bacon. From the very beginning, Jodi has gone above and beyond to ensure that I not only have a safe and reliable vehicle, but that my family and children are also safe and taken care of. When unexpected vehicle issues happen, especially when you rely on your vehicle for work, family responsibilities, and everyday life, it can create a tremendous amount of stress. Jodi has done everything possible to make this process easier and more manageable. Throughout this entire experience, Jodi has been there every step of the way. She has consistently checked in, kept me updated, answered questions, and made sure I knew what was happening with my vehicle. She has shown genuine care and concern, not only about the vehicle itself, but about how this situation has affected my family. Even when Jodi had to be away from the office for a week, she made sure that the team was fully aware of my situation and that everything continued to be handled properly. She took the time to personally speak with me and reassure me that everything was going to be okay. That level of dedication and thoughtfulness truly meant a lot. Jodi has also gone above and beyond when dealing with my warranty service agreement providers, who have not always been the easiest to work with. She has taken on the communication and stress of those conversations so that my family and I did not have to carry that burden. She has advocated for us and made sure we were supported throughout the process. When I needed a rental vehicle, even though it was not covered under my warranty plan, Jodi still took the initiative to help us find a good rate. This was incredibly appreciated, especially because not having my vehicle affects both my work and my family’s daily needs. Her effort made a difficult situation much easier. Jodi has made me feel like she is truly on my team, and that kind of support is something you don’t forget. Her professionalism, kindness, communication, and willingness to go the extra mile are a true example of outstanding customer service. I also want to recognize everyone working behind the scenes who has been involved with my vehicle. The technicians and team members who have worked on it are not forgotten — their time, effort, and expertise are very much appreciated. The entire team has played an important role in getting things taken care of. Because of Jodi’s dedication and care, this experience has been far less stressful than it could have been. I am extremely grateful for everything she has done for me and my family. I am proud to be part of the Hyundai family. I love my SUV, and I truly appreciate having a team behind me that cares. Thank you, Jodi, and thank you to everyone involved for everything you have done. Sincerely, Tamara Belfry More

Prices are high compared to other places or dealership and other things are all ok. and other things are all ok. More

My old 2006 Santa Fe is still going after 20 years on the road. A testament to Hyundai and to the fact that with regular maintenance and upkeep on wear and tear, these are great cars. My advisor Madison the road. A testament to Hyundai and to the fact that with regular maintenance and upkeep on wear and tear, these are great cars. My advisor Madison is always a pleasure to deal with, very understanding and compassionate, fair and knowledgeable. She facilitated my latest visit to the service department, by arranging a loaner vehicle for me to use while mine was being serviced and kept in regular contact with me, updating me on work progress. She delivered the car back to me ahead of schedule. Madison you are one in a millon!. I felt you truly had my back. Keep up the great work. Thank you. More

Baytowne has the nest service advisors. I usually deal with Nicole (who is great atvjer job) but this time I was dealing with Madison. Great experience, car got washed, inside was dusted I usually deal with Nicole (who is great atvjer job) but this time I was dealing with Madison. Great experience, car got washed, inside was dusted and ubers were set up extremely quickly to get me to and from the dealership. 5 stars to the dealership and Madison More

Amazing service, my advisor Jeff he is always taking a. Good care of my car. Good care of my car. More

My experience with Kyndahl and the dealership was excellent, She made the whole process very easy. She went over all the features of the car and was very pleasant to work with. excellent, She made the whole process very easy. She went over all the features of the car and was very pleasant to work with. More

From start to finish I am extremely dissatisfied with this dealership. Concerns not addrssed and phone calls not returned. Safety insp. Off site and no information about where it was conducted could be this dealership. Concerns not addrssed and phone calls not returned. Safety insp. Off site and no information about where it was conducted could be given. Minor problems not fixed before resale. Tires had good tread but were old and cracked needing replacement -key that didnt work and I was advised to purchase an extra warranty and use that to replace the key. No service no integrity in sales no follow through. More

I was treated royally by my service representative. Everyone in the service department was courteous and helpful. Thanks for being so helpful. Everyone in the service department was courteous and helpful. Thanks for being so helpful. More

I had a challenging experience with my Hyundai Palisade repair, but I want to highlight the excellent support I received from Jeff in the service department. From the moment he got involved, he was prof repair, but I want to highlight the excellent support I received from Jeff in the service department. From the moment he got involved, he was professional, transparent, and genuinely cared about resolving the issue. He kept me informed, followed up consistently, and made sure everything was handled properly. In the end, he went above and beyond to make things right, and I truly appreciate his effort. It’s not easy to deal with situations like this, but Jeff handled it with patience and integrity. Thank you for turning the experience around. Highly recommend asking for Jeff if you’re visiting the dealership. More