I have been servicing my new hyundai in this particular location for last 3 years. Like all dealer service centres, sometimes they suggest services which are optional. I usually dont get these additional services until today when service rep suggested two additional services as "recommended" without disclosing the price tags. I thought okay, i will consider them since they are recommended by "Hyundai". I left vehicle for servicing at scheduled time at 10:20AM. I was told it will take roughly hour and half which is very normal. When i returned after hour and half i was shocked to see my vehicle parked exactly at the same spot i left it and no servicing was done! When i asked service rep at the counter, he went inside and spoke to service staff and i told me that my vehicle will be done servicing very soon. So, i decided to wait inside. I was waiting patiently for another hour at the service waiting area. At that point i lost my patience and decided to speak to service manager. She had this blank look in her eyes and was looking for a quite spot to speak with me, which is far from other customers. Then she started with excuses along the line... sometimes serving vehicles need additional maintenance and etc hence backlogs get built up, which is the reason for delay. She will try to give me some discounts for my servicing. I said i was not looking for discount, i just wanted to get my vehicle serviced on time so that i can get back to my work! Things get worse after that. Service rep came back to me and was suggesting that i need to change break pads for both of my rear wheels. I asked how much it will cost me and how long will it take? He said additional $400; $400 for break pads replacement and $400 worth of "recommended" services total bill of $900. I was like, wow! I came here for simple Hyundai service #1 which is around $100 and tire swap but now i was told i need $800 worth of service!!?? Thats ridiculous. Service rep told me that break pads replacement will take additional hour or so but they can give me a rental vehicle so i can get back to work right away and come back for my vehicle later. I said okay, lets do that. I need to get back to work right away. I could not wait there any longer after already waiting for 3 hours! After 5 minutes service rep came back to me and was saying 'sorry' there is no rental vehicle that he could find for me. He could call me an Uber. Thats when i decided that enough is enough! I requested to get my vehicle back from servicing right away and did not want to get the overpriced, critical break pad replacement. I just had enough with their greedy service staffs who just want you to buy services and pile up vehicles in service centre but cannot keep their promises of getting vehicle serviced on time.
I do not recommend this service centre at all, they used to be good but not anymore. If you are a new Hyundai owner, try different dealer for your servicing. You do not need to get your service done from same dealer where you buy your vehicle from. You can get service done at any authorized Hyundai dealership. Dont waste your valuable time or money on unnecessary services.