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Toronto Hyundai - Service Centre

Toronto, ON

3.1
59 Lifetime Reviews Review Dealership

59 Reviews of Toronto Hyundai - Service Centre

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November 04, 2020

"I have been servicing my new hyundai in this particular..."

- SamH

I have been servicing my new hyundai in this particular location for last 3 years. Like all dealer service centres, sometimes they suggest services which are optional. I usually dont get these additional services until today when service rep suggested two additional services as "recommended" without disclosing the price tags. I thought okay, i will consider them since they are recommended by "Hyundai". I left vehicle for servicing at scheduled time at 10:20AM. I was told it will take roughly hour and half which is very normal. When i returned after hour and half i was shocked to see my vehicle parked exactly at the same spot i left it and no servicing was done! When i asked service rep at the counter, he went inside and spoke to service staff and i told me that my vehicle will be done servicing very soon. So, i decided to wait inside. I was waiting patiently for another hour at the service waiting area. At that point i lost my patience and decided to speak to service manager. She had this blank look in her eyes and was looking for a quite spot to speak with me, which is far from other customers. Then she started with excuses along the line... sometimes serving vehicles need additional maintenance and etc hence backlogs get built up, which is the reason for delay. She will try to give me some discounts for my servicing. I said i was not looking for discount, i just wanted to get my vehicle serviced on time so that i can get back to my work! Things get worse after that. Service rep came back to me and was suggesting that i need to change break pads for both of my rear wheels. I asked how much it will cost me and how long will it take? He said additional $400; $400 for break pads replacement and $400 worth of "recommended" services total bill of $900. I was like, wow! I came here for simple Hyundai service #1 which is around $100 and tire swap but now i was told i need $800 worth of service!!?? Thats ridiculous. Service rep told me that break pads replacement will take additional hour or so but they can give me a rental vehicle so i can get back to work right away and come back for my vehicle later. I said okay, lets do that. I need to get back to work right away. I could not wait there any longer after already waiting for 3 hours! After 5 minutes service rep came back to me and was saying 'sorry' there is no rental vehicle that he could find for me. He could call me an Uber. Thats when i decided that enough is enough! I requested to get my vehicle back from servicing right away and did not want to get the overpriced, critical break pad replacement. I just had enough with their greedy service staffs who just want you to buy services and pile up vehicles in service centre but cannot keep their promises of getting vehicle serviced on time. I do not recommend this service centre at all, they used to be good but not anymore. If you are a new Hyundai owner, try different dealer for your servicing. You do not need to get your service done from same dealer where you buy your vehicle from. You can get service done at any authorized Hyundai dealership. Dont waste your valuable time or money on unnecessary services.

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Recommend Dealer
No
Employees Worked With
Domenic Varas
August 06, 2020

"Mr. Arnold Cabalza"

- Kyle

I've had an excellent experience with Toronto Hyundai and I highly recommend the service of Mr. Arnold Cabalza as he helped me with the procedures run smoothly! Make sure to ask for his name when visiting this location for your future vehicle!

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Recommend Dealer
Yes
Employees Worked With
Aug 07, 2020 -

Toronto Hyundai responded

Kyle, thank you for the kind words about Arnold! We truly appreciate you taking the time to leave a 5-star review. All the best to you!

February 19, 2020

"Disappointed"

- Zeevik

Check engine light appeared on my well maintained and low km 2012 Hyundai Sonata (bought as new, single owner). Did my homework by reading the OBD error code and researching the code online. There are literally dozens and dozens of posts linking this error code to a mass North American Hyundai recall related to a potential engine fire / engine knock sensor / sensor harness. Reasonably expected this be fixed under the above mass recall warranty. Right off the bat in my initial call to book an appointment with Toronto Hyundai I had to argue with their staff about my eligibility for this issue to be repaired under ANY recall warranty. Then I was also informed that I MUST pay diagnostic fee in any case, AND, as all my past recalls were already completed, they see "no reason" not to FULLY charge me for the repair ... This poor experience concluded my dealings with this "highly praised" dealership. Next I called another dealership, much closer to my home location, but one which does not advertise itslef as the "No. 1 Hyundai dealership in Ontario" (which I also got fooled by - see above), and could not be happier. They immediately acknowledged this is a familiar issue which IS related to a mass recall and informed me immediately that I will be taken care of promptly and at no charge to me whatsoever. I was booked for service on the morning after. All was completed within 2 hours, $0 charge, they even Ubered me on their expense two ways to my home. I really expected better from the "No. 1 Hyundai dealership in Ontario" .

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Recommend Dealer
No
Employees Worked With
Receptionist (and Service Specialist ? + Parts Specialist ? + Service Manger ?)
May 23, 2019

"No customer service"

- Schreibey

I posted a review on Google and the owner said a customer service manager would contact me. Three days later...no call. No surprise. I was a loyal customer for 9 years and purchased my vehicle there.

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Recommend Dealer
No
Employees Worked With
May 23, 2019 -

Toronto Hyundai responded

Hi Jan, our Service Manager tried contacting you earlier today & left a voicemail message. She will reach out & try again this afternoon.

March 16, 2019

"Toronto Hyundai service not the same as Hyundai Canada"

- IloveMycar

Hyundai Sales begs you to Rate them nothing less than 100% because they tell you they get a fail from Hyundai Canada. Sales person told me that they were getting a car from the Hyundai compound north of Toronto to purchase on a certain day but never had one, it was a scam to get me back in to sell me a car because I saw another dealership that had the car I wanted. I wasn't impressed as I just had a car accident and wrote off my car and could barely walk. What a waste of my time. I ended up waiting over a month for the imaginary car that they were bringing to me that day. I had several service appointments and I asked why they did a Fuel Injection service when it wasn't in the manual. They told me it was a mandatory service but it says optional. I went in for another service and I looked over the invoice when I went to pay and I was charged extra for several things that on their website says included in the price. You can look on Hyundai Canada's website for specific maintenance for your model. Hyundai Canada has no service 4 (most expensive service) but it's listed on Toronto Hyundai schedule and it says Hyundai Factory recommended minimum maintenance for all models! Toronto Hyundai has Coolant change at 48000km but my model does not need coolant change until 96000km. Also a basic service should not take 3 hours to perform. I had an issue with my car and found out online that there was a service campaign for my car issue. I took it into Toronto Hyundai and they told me no such campaign was for my car. While in for service that day I asked the mechanic about it and gave him the campaign number and he looked it up on his computer and sure enough he found it and upgraded my engine computer. Great technician. Do yourself a favor and go somewhere else for service and get your maintenance schedule from Hyundai Canada Website.

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Recommend Dealer
No
March 06, 2019

"Great Warranty Experience!"

- Mia

I had to replace my engine, and it took me almost a month to repair it. Toronto Hyundai did their best to get approved my claim with Hyundai Canada. I did not have extended warranty warranty; thus, I was not able to get free rental more than 5 days. Other than that, everything was really great. I really appreciate for kindness the Service Manager who was very patient and pleasant with me. Thank you very much Hyundai Toronto.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Han Koo Lee, Lloyd Balbarosa, Eric Vanderkloet, Al Premji
December 11, 2018

"Excellent"

- Rcj

Mr. Lloyd Balbarosa was very accomodating and knowedgeable person regarding service works. Always giving us information and advice regarding our vehicles service maintenance. Were happy of his service.

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Recommend Dealer
Yes
Employees Worked With
Lloyd Balbarosa
Dec 12, 2018 -

Toronto Hyundai responded

Thank you so much for the 5-star review & kind words about Lloyd! We really appreciate it.

November 07, 2018

"Great Customer service"

- Arnold and Claire

I had a great experience with Lloyd, he took really care of me. He was very helpful and very friendly as well. He exceeded my expectations!! I am very happy when I leave the dealership right after my car's service. Great addition to your team Toronto Hyundai! I will recommend you to my friends and families. Lloyd and Arnold Cabalza, you are doing great guys!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Lloyd Balbarosa
Nov 07, 2018 -

Toronto Hyundai responded

Thank you so much for the positive feedback & kind words about our staff. We truly appreciate it!

October 29, 2018

"Warranty Compliance"

- Rodel101879

I had a great experince dealing w/ Mr Lloyd Balbarosa, He was very kind dealing w/ me..He arrange everything about my paint concern for my car..and now my car was already fixed.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Lloyd Balbarosa
Oct 30, 2018 -

Toronto Hyundai responded

Thank you so much for the 5-star review & positive feedback. We truly appreciate it!

October 18, 2018

"Totally positive"

- wineguy

Follow-up service after purchase was everything I would expect. Service was conducted promptly, price was acceptable, and I will be happy to return for further work as necessary.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Smith
Oct 18, 2018 -

Toronto Hyundai responded

Thank you so much for the 5-star review & kind words about our staff.

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