Toronto Hyundai - Service Centre

I took my Palisade SUV in for service and a recall for the wipers. When i was there they said there was also a recall on the trailer hitch harness. When I bought the SUV (at a dealership in another Provi the wipers. When i was there they said there was also a recall on the trailer hitch harness. When I bought the SUV (at a dealership in another Province) I had them put on (through a third party) a special trailer harness to enable me to tow a larger trailer with trailer brakes. When I picked up he SUV I noticed my braking trailer harness and plug adapter was gone and the parts were in my trunk. I asked Lu (nice lady) at the service desk about it, she said "they had to order a part for the wiper and they would fix the trailer harness when I brought it back". After I picked it up the second time (Lu was not there), the braking trailer harness had not been put back. I showed another service desk gentleman the parts that had been removed and put in my trunk, and he went in to talk to the service manager and technician. After quite a while he came back and told me that they told him that they did nothing with my trailer hitch harness only inspect it, on both visits, and the harness was like this when I brought it in. I told them this was absolutely wrong as the harness was on the SUV for 3 years as I was towing my large trailer with brakes with it, and I certaintly did not remove it. It made me feel that they believed I was trying to get them to install my original braking harness for free. I went home and checked the paperwork and indeed it stated that a technician, named Kelvin, had replaced the harness with a standard 4 pin harness. I called back the service desk to tell them that the service manager did not tell hem the truth, and I had proof, but my call was never returned. I now have to find a third party trailer company to repair this. Glenn Kosick More

We had a lovely experience. We were taken care of by Lu. She is so kind and patient and helpful. Made this an easy experience. Thank you! We were taken care of by Lu. She is so kind and patient and helpful. Made this an easy experience. Thank you! More

Rovena has bent over backwards to try to resolve the few issues I've had with my Genesis GV80. In the context of my frustrations dealing with Genesis Motors of Canada, Rovena has always gone to bat for me issues I've had with my Genesis GV80. In the context of my frustrations dealing with Genesis Motors of Canada, Rovena has always gone to bat for me and has diligently followed up regarding my concerns. More

The service advisor was extremely helpful and was able to inform me of other recommendations which needed to be done on my vehicle and also future recommendations as well inform me of other recommendations which needed to be done on my vehicle and also future recommendations as well More

It’s been 10 days with 3 visits and I have not received any status update for my vehicle. any status update for my vehicle. More

I was called in for a Recall that included a free car wash. The estimated time was 1 hour on a booked appointment. I was there for three hours at which point they hadn't even washed my car but offered wash. The estimated time was 1 hour on a booked appointment. I was there for three hours at which point they hadn't even washed my car but offered to do it another time if I wanted to come. They did try to bill me for $1000 worth of work that wasn't needed. The next day I was contacted by a receptionist to find out how my experience was and when I told her how awful it was, she assured me that the manager would contact me that day. Well, it has been over a week and nothing. More