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The help I received from Bobby Milanakis is second to... - IMRAAN LACHPORIA
The help I received from Bobby Milanakis is second to none as always. It’s why I continue to purchase from Parkview. I think I’m on vehicle 6 or 7 now.
Yong and Bobby are really nice guys, friendly and... - lrs
Yong and Bobby are really nice guys, friendly and efficient. Booked an appointment for repairing my console screen. They got the job done within 2 hours, another dealership told me will take at least 2 days. Really Recommended!!
White oaks auto repair is unlike any repair shop. They... - KelseyElyse
White oaks auto repair is unlike any repair shop. They treat you extremely fair and honest. They look to help in all possible ways and they always treat you with respect.
Tim and the team at white oaks auto all feel the same way, strong nature , honest and all around feel good humans. Which in any industry these days is hard to find let alone the car world. 2020 has been hard and to be met with the level of kindness and decency that I’ve received at this shop is just just a reminder that amazing people still work in business around me.
I’ve received help on multiple occasions now and always absolutely pristine work completed.
I honestly couldn’t recommend more!
The service at this dealership is always great. The... - Umberto.dallagnese
The service at this dealership is always great. The service reps are great and the work done seems to be goods. Never had any issues.
Excellent service, , service status follow up and... - Luay
Excellent service, , service status follow up and recommended services were addressed professionally,
overall was great, definitely will continue to work together .you achieved the full customer satisfaction
A big thank you to Dean, and Rad and Rob . They assisted... - Mimi
A big thank you to Dean, and Rad and Rob . They assisted us immediately when we needed quick help when we accidentally locked our own car doors.
They were serious , professional and very helpful. They didn't make us look bad or foolish. Thank you
Oil change maintenance - Andre
The dealer contacted me notifying that was time for the 1st oil change and the process of scheduling was easy and accommodated my schedule - fast service request.
Very professional service from the time I brought the car, wait for the service, and received it back, washed and clean.
My overall experience was excellent.
Impeccable service from all members of the staff. Clayton... - marie_claude1407
Impeccable service from all members of the staff. Clayton was a joy to deal with and I'm totally happy with my new Beamer. Definitely a 5 star dealership and I would highly recommend Elite BMW.
Worse customer service - Roy
This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership
I own a 2000 BMW 323i which this dealership inspected and... - This BMW Dealership Is Terrible
I own a 2000 BMW 323i which this dealership inspected and found that I needed a new amplifier module because the fob wouldn't open the doors and trunk. They quoted me around $550 for the part and another $150 for labour, and then of course there is tax. Realistically speaking the car is only worth about $500 so I would be spending more than the car is worth. So, I searched the web to see if there is a secondary market for the amplifier and found that amplifiers were for sale. I phoned this dealership to get the right part number - they gave me one but it didn't seem to match the vehicle I had. I then phoned Budds - they gave me a part number but it was different than the one this St. Catharines dealership gave me. I went down personally to find out what the discrepancy was and after a half hour they acknowledged they had give me the wrong part number and that Budds had the right one. Their excuse was that they were inundated with calls due to a screw up with BMW Home Office - some excuse - so busy that they gave me the wrong part number - can't read maybe? So, I found the exact part on the web and for about $140 all in I got a new part. But, it was shipped without the original box - didn't think much of it - the sticker on the part had all the BMW codes etc. - no problem right? I phoned the St. Catharines BMW dealership and told them I had the part, arranged for an appointment a week and was told that it would only be about an hour's work. Went to the dealership for the installation, and was told that because the part didn't come in it's original box they could install it - they couldn't warranty it's performance. I said I would waive any warranty but they still refused to install. They did say they could install a new part which made me furious. In the end this dealership is interested in charging a massive $150 per hour for labour, but also in the massive 3 to 4 times wholesale mark up of its parts. Anyone that goes to this dealership or buys a BMW is foolish, unless of course, you have an unending supply of money and don't mind supporting the lifestyle of the people that own this dealership. Shameful.
Charging Admin Fee for Loaner Car!! Against BMW Lease - LoyalBMWCustomer
STAY AWAY FROM THESE GUYS!!! THEY CHARGE YOU FOR A RENTAL CAR WHICH IS AGAINST YOUR LEASE AGREEMENT WITH BMW!!!
I brought my leased BMW for a recall and regular maintenance. The car is leased, still under warranty and still under 80k kilometers. They charged me $50 admin fee for giving me a rental car for a day. This is against the lease agreement with BMW. Now they are not answering my calls and deny my messages that I send. I have complained to BMW Canada. Now I will complain to Business Bureau Canada. They never charged me a fee or anything like this but they always sent me to the rental car across the street to get a low class car and nothing close to what Im driving which is BMW X3. But I never complained. Now this one is new, they give you the rental car on the spot but charge you $50 admin fee. This is breach of contract!
Poor customer service . Service appointment person wasn’t... - Fm
Poor customer service . Service appointment person wasn’t helpful and very unpleasant. And it wasn’t for the first time I’ve been experienced this. Have complained about the same person but still no change. I’ve decided not to go to this location again.
BMW Motorrad - Bert V.
After purchasing my motorcycle at Endras and having it serviced there for the last four years they suddenly without informing their customers decide to discontinue selling and servicing bikes. Why would they not tell their customers ahead of time so that they could make other arrangements? Very poor judgement on their part as many BMW bike owners also have BMW cars and therefore may be inclined to then take their car elsewhere for service.
Horrible customer service. I have had my vehicle at the... - a_riahi20
Horrible customer service. I have had my vehicle at the dealership with the same problem for the past six months. Three times the dealership has said they fixed the problem, only to encounter the same problem again. When I complained to the general manager this week, she told the service manager not bring me in until the problem was completely fixed. However, that's EXACTLY what he did the very next day. He was rushing to solve the problem without actually doing anything. He repeatedly said the car is fixed. When I arrived at the dealership I wanted to road test the vehicle before I picked it up. He told me the service advisor in a very rude way not release the vehicle until I paid my bill - which I did. When I took the vehicle for a test drive the exact same problem was there, and other problems had come up too. The brake fuel light was on, there were lots of noises coming from the front of the car - possibly suspension - and the cover for the center console cover was making noise when I opened and closed it. The service manager John Kim repeatedly pushed me to pick up the car, even with the brake light on which I believe is a safety issue. Not to mention the existing problem had not been fixed! When I refused to pick the vehicle up he told me "you cannot come back to the dealership and I am the one that will make it happen." He was so rude and unprofessional and went to his office, and he told two other guys to escort me out of the showroom. What type of customer service is this?
Took my car in for final servicing before buying out the... - Connednotconned
Took my car in for final servicing before buying out the lease. Needed a safety to transfer ownership. Was told that car did not pass safety as 1 brake rotor was 0.1mm undersized. New brakes $2500. Found this hard to believe as car had only 40,000 km. Took it to another mechanic 3 days later who did a safety and passed the car stating that all brakes were fine. Large discrepancy between the 2 measurements. Discussed this with Grand River BMW and they re-measured brakes and told me they were fine and that their instrument needed to be recalibrated. Seems fishy. If this were the case then how many others paid for new brakes when they weren’t necessary. My mechanic suggested I report them to the MOT. In reading other reviews, seems they are great at sales but the service.............less so. Lesson learned.
Amazing Sales + Reception Staff, Service Staff Disappointing - Henderson L
I want to preface this by giving credit to the reception and sales team at this location, they have been very helpful and professional every time.
Regarding my service experience, there was an evident lack of communication and sense of ownership.
One issue the car was brought in for was regarding the automatic trunk cover that retracts into the floor, a feature that was malfunctioning. Instead, it was the automatic trunk kick-to-open feature that was inspected. Considering the altered work conditions due to COVID, this misunderstanding is completely understandable, however I do wish someone could have reached out to seek clarification if it was unclear from the get go.
Secondly, I had requested for an oil change with the understanding that the car was still 2,000KM from its first required service at 16K (car was in for a list of other items, thought it would be smart to get everything done together). I had asked if this was an item that could be addressed. I got nothing back, and ultimately it was not done. As oil changes are a service covered by BMW throughout the lease of my car, I understand if getting them done prematurely may go against policy (makes complete sense), however having this communicated to me would have been great instead of being left in the dark. I also asked if hanging onto the loaner for longer than anticipated would inflict any penalties, to which an answer was never provided.
Moreover, once the car was ready Richard was nice enough to let me know in a timely manner which was much appreciated. He had stated he sent out the invoice to the email on file (which was my father's email) to which I requested to have forwarded to my email - this request was ignored. I had also requested for my car keys to be held by service to be swapped later with the loaner keys (despite going against policy which was to lock keys inside the car) - he was nice enough to agree. However upon arrival to pick up, the key was ultimately locked in the car.
As a former customer service rep in the automotive industry I completely understand that this experience may just be an outlier, especially considering we are in the middle of a pandemic. With perspective in mind, these concerns are relatively minor, however when combined do become a nuisance. They are also relatively easy to correct, and would pay huge dividends in improving the customer service experience at this location.