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Warranty service repair - team briklyn
Jenny is a true professional, she is very knowledgeable about the BMW product line, she clearly works well with the entire service team at Budd's and she is a strong communicator; both fair and honest. I felt like I was in "goods hands" with her leadership over my warranty service repairs, especially when she brought Mike Podsiadlo into the decision making process. I have had the pleasure of owning other performance based vehicles, but the commitment to excellence was not a strong with those product lines when it came to service as it is with Jenny and Budd's BMW!
Good experience - Kevin Jin
He is such a nice and patient guy. Speak a little chinese. Mostly English. If my friends want to buy BMW I will absolutely recommend him.
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
Back to Hunt Club expanded location-Excellent service - S. Chenard
I was impressed by Otto's service this morning on their first day back at their new and expanded Hunt Club location. Not only did they take care of the emergency repair on my vehicule, they did so seemlessly. First, the directions to the new service area was very good (leading you promptly to the new expanded service bays) and the service was outstanding. There were many people around that made sure that clients were all taken care of, that questions were promptly answered. Mike provided his excellent advice and assistance even taking the time to show me the new (huge) garage area and the much improved waiting area. I am sure that they did have lots of loose ends as one expects the first day of a move but what was impressive is that they managed to make it seemless to the clients/me. This experience confirms my decision to have chosen Otto as a dealership even it is means a longer drive than Elite which happens to be very close by my home.
Terrific - jeff
Went to White Oaks Collision on the advice of a work colleague. They understood exactly what I was looking for and delivered beyond my expectations. Nice, clean facilities with an exceptional staff. Thomas deserves a raise.
Top notch service and quality work - VanWolfe
Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.
Oil change maintenance - Andre
The dealer contacted me notifying that was time for the 1st oil change and the process of scheduling was easy and accommodated my schedule - fast service request.
Very professional service from the time I brought the car, wait for the service, and received it back, washed and clean.
My overall experience was excellent.
Greatly disappointed - Sam
I am greatly dissatisfied with the service at this location and I will not buy a car or order parts or even doing any service at this location. I will not recommend this location for any customers or friends.
Customer Service and Finance Department is not approachable. - LP
I am trying to contact FIN department via Service desk for 2.5 months now. I left multiple message, left my contact info and was promised 10 times that somebody will call me back. I was promised by FIN person that they will call me back in 10 minutes and she never did, When I call back they put me on hold forever and after 30 minutes waiting a new service desk person pick up and ask me what I want. I am trying to pay off my finance loan and BMW does not want to assist me because they want to continue me to pay 4.9%.
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
Excellent Sales and Service before and after Sale - desouza
I had visited several dealership’s in Toronto who will not till this day attend to a customer unless he/she is dressed up. Based on this experience I purchased my first Volvo 240GLE in 1984 over the phone from BK Motors (same dealership) new name . Dealing with Sales person Glen over the phone was very pleasant and driving all the way from Mississauga was even more impressed with the friendly home town attitude. Years later in 1998 I went back and bought my BMW 7401 at which time was undecided between a 540 or 740. The new salesperson (Elizabeth) offered me to take each vehicle back to Mississauga and test drive with the family for two days and come back with a no pressure decision. After driving each vehicle decided with the 740i which I am still enjoying to this day. In 2018 I was looking for a used BMW X5 and again dealt with Jonathan in sales that brought in a BMW X5 from Parkview BMW which I bought and still take it back to BMW Grand River for service. My experience with the dealership is no pressure - no arrogance - no high pressure sales but they work hard on customer satisfaction. I highly recommend them to potential BMW clients based on my experience. I have recommended BMW Grand River to several of my Business network contacts who have purchased a vehicle and come back with the same excellent reviews. You will continue to have my business and business client referral,
Thank you “BMW Grand River Management and Staff for making my experience with your dealership and an example that every BMW dealership should make a commitment".
THIS DEALERSHIP SUCKS!!! DO NOT GO THERE!!!! - Niko
This dealership will charge you for services not needed and made it sound like you do need it. They will replace new parts that were done some place else, for their own and charge you for it. Even though those parts weren't needed to be replaced. The will purposely sabotage your car just so you come back and spend more money. THEY ARE CON ARTISTS that will try to milk you for everything you got. STAY AWAY FROM THEM!!!!
Amazing Customer Service - A
Joe in service was great to deal with, honest and professional. It’s rare to find good quality customer service out there. Would highly recommend going in to see him.
Excellent service and communication while out of country - Italy2018
Mark Lewis in service department, along with Stacey Brisson when Mark out of office attended to not only great/honest service for our car, but communicated at all levels of service while out of the country.
A very pleasant visit - carexpert
I went to BMW AUTOHAUS for an oil change,did not make appointment,it was a sudden decision on my part.
At the dealership I went to Joe Puopolo (my service consultant for many years) who said that he can look after the oil change eventhough i did not have an appointment,.
He made arrangments for my shuttle.During the service he did not try to upsell things I do not need.
That is the reason why I go to this dealership all the time for my service.Good service and no extra things not needed at the time of the service.
When the car was ready for pick up I got a call (from Natasha) and told that the shuttle driver is on his way to pick me up.
When the car was ready they also washed the car as a courtesy which is also a good point for this dealership and a nice touch. NOT MANY DEALERSHIPS are doing this unfortunately.
Many thanks (besides Joe Puopolo) to Mark and Ed (shuttle drivers--very professional and helpful)+Natasha and Lora (appointment and shuttle coordinators/also very helpful)+Asim Rasheed (parts deptartment-also very professional and helpful).
Employees like the ones I mentioned because of their excellent service keeps customers coming back for service and buying their cars there because customers know that they will be taken care properly when they need service with their new/used cars they just bought.
To all people involved in my service (including the technician who did the service-#554)) KEEP UP THE GOOD WORK.
Review of their service department - misdiagnosis - S Arora
Went to the dealership with 5 specific issues:
a) Noise when I drove the car - conclusion - both back bearing needed changing (correct diagnosis) and changing of differential (incorrect diagnosis);
b) Steering shook when I braked between speeds of 60-90kms; they said that the front brakes were fine (incorrect diagnosis) and needed to change the rear shocks as leaking (incorrect diagnosis)
c) They recommended changing a belt - fine
d) Fan noise - play in the motor, they recommended not worth changing - fine
e) A/C was not blowing cold air and they put in the gas and said to test leak - correct; which made it work for now.
They charged me over $600 for diagnostic and quoted cost of about $10,000 just for fixing a, b and c above (their cost included shocks and differential) - Crazy.
Went to another BMW approved service provider. Got bearing changed, belt changed and front brakes changed. That dealt with all main issues a, b and c (no shaking and no noise anymore). Total cost - $2300. The mechanic told me that shocks were ok and differential was fine (and clearly so as the noise went away). Who should I trust - not the BMW mechanic as they incorrectly told me that my front brakes were fine and not the cause of the steering shaking.
My guess, they wanted me to sell my used car to them (since my term was coming up in Aug'19) and buy a new one. Can't trust anyone. Very disappointed. Never going back there and seriously thinking of never buying BMW..
17 years of great sales and repair service - Brian Phillips
I bought my first BMW in 2002 and have had the pleasure of driving at least 8 new, demo and used vehicles all acquired at the dealership during this period. I am particularly pleased with their service and parts department. Every one of the staff are both experienced and helpful. They were all particularly helpful in keeping my 2003 Z4 on the road for just over 15 years and they are now helping an old man keep his 10 year old 3.5 Z4 running like a top! It is good to be part of the family here!
Over inflated insurance job - HammerV
Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.
BEWARE..BEWARE...BEWARE.. - Canadanorthernguy
I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year.
When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount.
I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service".
Guess what I have heard back from the owner or dealership...NOTHING!!
I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing?
Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!
Customer service 0 - MB
Driving my wife’s X3 I have noticed the yellow engine light on. Took it to BMW on Dixie Rd. if they can check the reason and to check if it is safe to drive the car and to book eventual appointment. The service manager informed me, that they be able to check the light on Wednesday (it’s Monday AM), but I need to leave the car in. Nobody even bothered to check if the gas tank cap is properly closed.
Budds' BMW Oakville