Budds' BMW Hamilton

I HAD A VERY, VERY, VERY BAD EXPERIENCE NOT ONLY WITH THIS DEALERSHIP AT BUDDS HAMILTON BUT ALSO WITH THE DEALER MANAGER DONN WALMESLY. I AM HIGHLY FRUSTRATED AND REGRET THE DAY I WENT TO THIS DEALER TO THIS DEALERSHIP AT BUDDS HAMILTON BUT ALSO WITH THE DEALER MANAGER DONN WALMESLY. I AM HIGHLY FRUSTRATED AND REGRET THE DAY I WENT TO THIS DEALER TO A BUY MY BMW 530I. I ALWAYS HAD A VERY HIGH OPINION ABOUT THE BMW AND WAS ALWAYS UNDER THE IMPRESSION THAT THE BMW AND THEIR DEALERS STAND BEHIND EVERY CAR THEY SELL BUT UNFORTUNATELY I FOUND OUT THE HARD WAY THAT, THIS WAS NOT TRUE. WHEN I PURCHASED MY BMW 530I 2022 MODEL IN SEPTEMBER, 2022 , I WAS SUPPOSED TO GET OTHER FEATURES LIKE AUTO REVERSE PARKING, PARK ASSIST AND KICK OPEN THE TRUNK FEATURE. THE SALESMAN, WHOSE NAME WAS SHAYNE, TOLD ME THAT THE FEATURE ( KICK OPEN THE TRUNK) IS NOT AVAILABLE DUE TO THE SHORTAGE OF THE CHIPS, TO WHICH I AGREED. WITH REGARDS TO THE REST OF THE FEATURE WHICH IS VERY DEAR TO ME AND WAS MUST TO HAVE IS NOT THERE IN THE CAR AS WELL. SO WHEN I WENT TO SEE THE MANAGER, WHOSE NAME IS DONN WALMESLY, HE WAS TRYING TO PROTECT HIS SALESMEN , WHO HAS ALREADY LEFT NOW AND INSTEAD OF SHOWING SOME EMPATHY TOWARDS ME, HIS MAIN ARGUMENT CENTERED AROUND PROTECTING HIS SALES GUY AND THE BOTTOM LINE OF THE COMPANY AND HE ABSOLUTELY REFUSED TO DO ANYTHING ABOUT IT IN PRINCIPAL. WHAT A POOR CUSTOMER SERVICE WHICH I NEVER EXPECTED FROM A BMW DEALER. THE SALESMAN SHOULD HAVE MENTIONED THIS TO ME THAT THE MOST IMPORTANT FEATURES ( PARK ASISST AND AUTO REVERSE PARKING ARE NOT IN THIS MODLE AND THAT I HAVE TO PAY EXTRA TO GET THAT FEATURE, WHICH THE ABOVE SALES MANAGER WAS EXPLAINING TO ME. BUT THIS DOESN'T HELP ME AT ALL NOW AS NOW I CAN'T HAVE THOSE FEATURES EVEN IF I WANT TO PAY FOR IT. THIS DEALER MANAGER WAS BUSY PROTECTING HIS SALES GUY AND TALKING ABOUT PROTECTING THE BOTTOM LINE OF THE COMPANY AND REFUSED TO COME UP WITH ANY SOLID SOLUTION AND PROTECT THE REPUTATION OF BMW. WHAT A SHAME FOR A BMW DEALER AND EVEN WORSE FOR BMW COMPANY AS A WHOLE. I PLAN TO TAKE IT UP WITH BMW CANADA AND THEIR SENIOR MANAGEMENT IN GERMANY. PROBLEM #2 I HAD PAID AROUND $10,000 BUYING ALL THE FEATURES LIKE RUST PROOFING, FABRIC PROTECTION TO NAME A FEW AND IN FACT BOUGHT ALL PROTECTION PLAN RECOMMENDED BY THE FINANCE MANAGER, SHANON. I ALSO BOUGHT AN EXTENDED WARRANTY FOR THREE YEARS FOR WHICH I PAID $4800 WITH AN UNDERSTANDING THAT THIS EXTENDED WARRANTY WILL BE TRANSFERRED TO MY NEXT CAR WHICH I MIGHT LEASE AFTER 4 YEARS. WHEN I BROUGHT UP THIS POINT JUST TO BE SURE OF MY UNDERSTANDING, THE MANAGER DECLINED TO ACCEPT THAT TOO, EVEN THOUGH THE FINANCE MANAGER, SHANON TOLD HIM, IN FRONT OF ME DURING THE MEETING, THAT MY UNDERSTANDING ABOUT THE TRANSFER OF THE EXTENDED WARRANTY WAS CORRECT BUT THIS MANAGER WAS SO STUBBORN AND WAS NOT WILLING TO ACCEPT IT AND HE CAME UP WITH HIS UNIQUE MATHMATICAL FORMULA TO AVOID ACCEPTING THE RESPONSIBILITY FOR THE SAME TOO. WHAT A DISASTER FROM THE SALESMAN TO THE FINANCE TEAM TO THE MANAGER. ALL THE MANAGER DID WAS TO BLAME IT ON MISCOMMUNICATION- GREAT JOB-- WELL DONE. SO NOW I HAVE DECIDED TO CALL THE BMW HEAD OFFICE IN CANADA AND GERMANY AND LETS SEE WHAT HAPPENS. IF I LISTEN TO THE MANAGER I SHOULD NOT BE EVEN CONTACTING THEM AS ACCORDING TO HIM THEY ( BMW COMPANY) WILL TURN A DEAF EAR TO MY PROBLEM AND REDIRECT ME BACK TO THE DEALER. I HOPE IT DOESN'T HAPPEN THAT WAY AS MY ENTIRE PERCEPTION OF BMW AS A COMPANY AND AS A MANAGEMENT WILL GO DOWN THE DRAIN. I WILL PRAY THAT I DON'T HAVE THE SAME EXPERIENCE LIKE THE ONE I HAD WITH THE DEALER. OVER ALL A VERY BAD DEALERSHIP IN TERMS OF MANAGEMENT AND CUSTOMER SERVICE. THE MANAGER HAS NO CLUE OF WHAT THE CUSTOMER SERVICE IS ALL ABOUT AND HOW TO RETAIN THE CUSTOMER BASE. WITH THIS EXPERIENCE, I WILL NEVER RECOMMEND ANY ONE OR EVEN DARE TO BUY A SECOND CAR THROUGH THIS DEALER AND NOT EVEN A BMW IF MY PROBLEM IS NOT ATTENDED AND ADDRESSED BY BMW. I AM DISAPPOINTED WITH THE ATTITUDE AND THE CUSTOMER SERVICE OF THE THIS DEALER, HOPE I DON'T FACE THE SAME FROM BMW COMPANY WHEN I TAKE IT UP WITH THEM More

I have been dealing with this dealership for many years now and I own four BMWs. This place has the best service I can think of. They know the cars very well and have looked after my family and me very wel now and I own four BMWs. This place has the best service I can think of. They know the cars very well and have looked after my family and me very well. The service advisors know their cars very well and parts are usually here the next day. BMW has quite a parts warehouse somewhere in Mississauga More

Oil change maintenance The dealer contacted me notifying that was time for the 1st oil change and the process of scheduling was easy and accommodated my schedule - fast serv The dealer contacted me notifying that was time for the 1st oil change and the process of scheduling was easy and accommodated my schedule - fast service request. Very professional service from the time I brought the car, wait for the service, and received it back, washed and clean. My overall experience was excellent. More

Perfect service Diagnosed that my rad had a hole in it, they put a new one in and new coolant and it's perfect now, thank god for extended service plan. Thank you, S Diagnosed that my rad had a hole in it, they put a new one in and new coolant and it's perfect now, thank god for extended service plan. Thank you, Sebastian Stan More

Exceptional Service on my X3 Same day service, lovely shuttle service home and later back to the dealership where my vehicle was freshly washed and ready for me! Love Budds Same day service, lovely shuttle service home and later back to the dealership where my vehicle was freshly washed and ready for me! Love Budds More

Excellent service involving my recent experience with Budd’s I had the misfortune to acquire a industrial staple in my low profile run flat tire & was having difficulty getting my car to the dealership for a tir I had the misfortune to acquire a industrial staple in my low profile run flat tire & was having difficulty getting my car to the dealership for a tire replacement. They helped me out with Valet service (picking up my car & returning it when repaired). I truly appreciated their help to accommodate my vehicle repair needs. More

Excellent Great Professionalism by the sales team. There products speaks for themselves. Wouldn’t buy anything else but a BMW. My previous car from there only Great Professionalism by the sales team. There products speaks for themselves. Wouldn’t buy anything else but a BMW. My previous car from there only needed a new water pump over twelve and a half years which speaks for the quality off there vehicles. My new X3 runs like a dream. Tony Blackman More

Excellent service and always consistent! Every car company needs to a page from BMW dealership on Upper James, Hamilton. Professional service and yet a very personal touch to what they do! Every car company needs to a page from BMW dealership on Upper James, Hamilton. Professional service and yet a very personal touch to what they do! Thank you all! Raj& Damini More

Recall for 13 year old Z4 Sebastian was there to receive my car as soon as I arrived, very early in am. I received a call as soon as the work was finished and again Sebastiian Sebastian was there to receive my car as soon as I arrived, very early in am. I received a call as soon as the work was finished and again Sebastiian was there when I returned to pick up my recently washed and serviced car. The whole experience from beginning to end was excellent. Thanks Heather More

Budds cares I had the pleasure of dealing with Bryce Macdonald. I had a few minor issues with the vehicle after purchase. After his part in the process was comple I had the pleasure of dealing with Bryce Macdonald. I had a few minor issues with the vehicle after purchase. After his part in the process was complete Bryce still took the time to assist me and work with me through these minor issues and had them resolved within an hour. I appreciate Bryce and all of his hard work. When I said to him “I’m not sure if this is your area” his response was “It doesn’t matter, my job is to advocate for you.” It’s that kind of attitude and professionalism that builds clients for life. More