64 Ontario Audi Service Centres

I took my car in for service and it was amazing not only... - Nick pagnucco

I took my car in for service and it was amazing not only did they look over my vehicle they found the issue and they are handling it also they offered to wash my car which is a bonus especially in the winter time I would highly recommend this Dealership Jake the sales associate is so easy to work with I would also recommend him

The work was done pretty well and fast. Ken has done an... - J.Ji

The work was done pretty well and fast. Ken has done an excellent job on explaining what’s going on with my vehicle and answering all the questions.

Highly recommend the professionalism of this entire team. - Sheryl

Highly recommend the professionalism of this entire team. Mark Dorcas went above and beyond to expedite the repairs on my truck and ensure I had it back before the holidays. I even got it a day earlier than anticipated! Their care and concern for my vehicle was also extended to my well being. His team mates were quick to answer my questions when Mark was busy with another customer. They all knew what was happening and what stage my repairs were at any time I called. It really set my mind at ease. I can't thank Mark enough for his time, effort, energy and genuinely caring nature.

Great experience. - scavanaghwilliams

Great experience. Benson Lin absolutely delivered excellent service for us. Professional and personable with absolutely expert technical support and quickly attended to our service needs.

Driving back up to Sudbury last week when we noticed a - Joe

Driving back up to Sudbury last week when we noticed a light come on the dash. Pulled into Pfaff and they helped us right away. Great experience and very polite staff

Definitely the best Audi dealership in the GTA. - Uniprof

Definitely the best Audi dealership in the GTA. Have also seen so much improvement and organization which had made it that much better.

Consistent with the theme "Great purchasing experience, - No_More_Oakville_Audi

Consistent with the theme "Great purchasing experience, horrendous service". This is our second car from this dealership, and never again. I will spare the several stories I have with my previous 2015 Audi S4. Now the latest is the last straw. There's a burning smell inside the cabin of our 2022 Q5. Every time I stop the car, whether it's a short or a long drive, fumes emanate from under the hood. I can't visually find any leaks or melting plastic/rubber. I was out of province and concerned I wouldn't make it back safely. "I'm glad it's under warranty" I thought. I tried booking a service online ahead, but the "system" had issues with SMS. I called the dealership to book with them directly, only to be advised they are booking a month out. I mentioned that wouldn't work, as it's an emergency safety concern. I was advised I could drop it off, but it could be days before it's looked after. I said, I was ok with that as long as I am provided a loaner car, since our family only has one car. I was told there are none and that those are available with appointments that are booked in advance. When I said I couldn't wait that long for the safety of my family, I was advised that dealerships in Toronto and Markham have earlier availability. I appreciate the effort to find a "solution", but this is absolutely absurd. I wish I could drop the car at a certified independent mechanic and just have Audi Canada cover the bill. So, consistent with other reviews on this page, I would say buyer beware.

Avoid service at all cost. - Sandror6

Avoid service at all cost. You can’t trust them. I had regular service done about a year ago. A week later I encountered a ripped bot on my drive shaft. Stupid me I thought it was regular wear and tear and got it replaced. Today I went for an oil change and guess what inspection discovered my other side now need replacing for same reason. Coincidence? Car has only 90k. Car went into dealership with clean rims I just washed it yesterday and came home with a-black greasy rim. Please avoid this dealership, they’re dishonest and crooks. Ryan the service manager was very unprofessional once I approached him of this coincidence and he told me to get the f**k out of his office. Really wow. Audi Canada will be getting a very lengthy email about this situation. They won’t be seeing me there ever again.

I called Brampton Audi with a digital dashboard... - PaulM

I called Brampton Audi with a digital dashboard engineering code issue. Basically lost 80% of the control functions on my 2020 Q8 glass panel. They got me in within the hour and back out with error code fixed in 40 mins thanks so much Tiffany Howe Service Consultant ! Brampton Audi is now my Dealer of Record for Serice.

My wife and I were just assisted by Jade Reyes as we were - cportner

My wife and I were just assisted by Jade Reyes as we were having problems with the interconnectivity of our iPhones and Apple Play in our Q5. Jade was able to explain how to solve the problem in minutes and was extremely helpful and friendly. She is a great asset to the dealership.

This dealership has the worse after sales service. - yannick.gariepy

This dealership has the worse after sales service. Never have loaners for urgent matters and can never have urgent appointment for safety concern situation like no heat in freezing temperatures right now.... I would have to wait more than a month to be seen plus would not have a loaner but see ford does have urgent appointment and loaners and they don't treat people like Audi does

I recently experienced the most frustrating customer - sarahturnham

I recently experienced the most frustrating customer service from the General Manager at Pfaff Audi Newmarket. Her responses when they finally came were unprofessional and flippant. Instead of deescalating the situation, she did the opposite, and made things so much more frustrating. It took a month to receive a response, and only after I reached out again with the next level manager copied. My issue was not resolved whatsoever. I was essentially told to suck it up. Before this experience, I was so happy with the service team, and my car; but the GM really let me down; she has lost me (and my network) as a customer. And the sad reality is that she clearly doesn't care.

I have nothing against the employees over at Audi - Steven M

I have nothing against the employees over at Audi Niagara. But what a disaster, I had my vehicle towed over to them after a transmission failure. And of course everything was going normally. Had to wait for warranty to be approved on the work that had to be done to the car, which I had no problem with. At this time I was told that the ETA on my vehicle getting worked on was at the end of July to the first week of August. No biggie again, I’ll wait. So I wait, and I wait, get no call at the last week of July. So I decided maybe I should call and do a follow up. Come to my surprise that the replacement parts have been delayed and are still in Germany, which I thought okay. Normal thing, the world is hurting right now. And I was told to wait within the next few weeks. So I do, and I had a representative show up for me while I was away to just speak with them and get more information. They told my representative that I should be expecting the car to be worked on and done on the 28th of September. Skip to Monday the 19th of September and I call to follow up. The service assistant manager, whose name I won’t mention. Told me that we were waiting on a final part. The Mechatronic, I was told that the part was nearing Toronto or has already reached the port and should be coming within the next week or so. Now this week, I call on Monday again for another follow up, and they told me they would call me back after they get some more information, I was like odd but okay. And this morning on Tuesday, I wake up to a call and I’m being told that I will now have to wait until the end of November for my car back? But this time it wasn’t the mechatronic. Apparently they don’t have the complete transmission either. Their blame was on the hurricanes happening out on the east coast. Yea I get it causes delays, but wasn’t I just told that the part was nearing Toronto or already at port? Lots of lies are going around and it’s a very sketchy experience. I was given a rental. But had to pay 180 for two days after a week. Talk abt taking care of your customers 🙄 it’s absolutely absurd that something like this would take 5 months. My car is not rare and neither is my transmission. In fact my car is 7 years old still covered with warranty. Multiple people stand behind me in this, and it’s just not right. 2 complaints to Audi Canada, and I’m still getting pushed back further and further. What’s next, because of the winter storms I’ll be getting my car in summer 2023? Where does the line get drawn?

I would just like to thank Audi Mississauga for the $630. - Scott

I would just like to thank Audi Mississauga for the $630.00 charge to my credit card for the rental car I wasn’t enough that my Audi certified pre owned vehicle needed a new engine after only 3 weeks, I had to pay for a rental on top of it. Thank you for buying Audi.. Lesson learned.

Mr. Mark Lopez is very professional and kind who knows - linda.wang

Mr. Mark Lopez is very professional and kind who knows what he does. I would keep him for further services.👍👍👍

The worst service in this City. - Elena123

The worst service in this City. They look really friendly, but act very unpleasant. Out of all the dealerships I have went to this is the worst one yet.