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Audi Kitchener-Waterloo - Service Centre

Kitchener, ON

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33 Reviews

33 Reviews of Audi Kitchener-Waterloo - Service Centre

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November 20, 2020

"Had the brakes done in the Summer - now, a few months..."

- CraigH

Had the brakes done in the Summer - now, a few months later, the service department is unable to remove the locking nuts they installed far too tightly when replacing the tires after brakes service. I got two off by hand - not sure what their problem is. Their only advice "go somewhere else" - I guess I will. Looks like I have to pick an employee to submit this and I don't have a name - Sorry Morgan...

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Recommend Dealer
No
December 17, 2019

"Recall work, oil change, brake pad check"

- gcshuh

My Q5 diesel had a recall so I took it in. While there I had them do the service and oil change. The vehicle had about 70,000 kms on it. I was advised it needed new brake pads. Typically I do my own brake work so I declined saying I would do it myself. That week I took the wheels off to look at the brakes and found lots of brake pad material remaining. I just did the same check last week as the vehicle now has 120,000 kms on it. It still has lots of wear left of the brake pads so won't need replacement for a long time. Audi Kitchener-Waterloo flat out LIED to me about needed repairs.

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Recommend Dealer
No
Employees Worked With
November 16, 2019

"Dealership is way overrated. Called about rust warranty..."

- Jjj876

Dealership is way overrated. Called about rust warranty and they had me do their paperwork and gave me unrealistic turn around times. VW Waterloo and other Audi dealerships have their rust specialists fill out the inspection paper work and bring you in for inspection within weeks. This dealership wants you to do their job for them and fill out their paperwork and then bring you in 2 months later to just do the inspection, and have you wait another 2 months for approval. Their proceas is obviously not on par with every other VW Audi dealer. Out of curioisity, apart from my superb experience with VW Waterloo, I called around Audi Oakville could bring me in next day for inspection and Audi of Hamilton same week. I also asked to forward my feedback to upper management and they just ignored my email.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Rachel Currah-Huras
December 28, 2018

"Excellent experience"

- 632830943

Great place with friendly people, especially Lisa. She was such a kind person. Every time I asked her a question, she repied it in time with a good manner.

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Recommend Dealer
Yes
Employees Worked With
December 28, 2018

"Great place!"

- t358wang

I bought A4 from Audi KW and Lisa helped me a lot, offered me a fantastic lease plan. Lisa is friendly and professional. I will recommend this place to my friends!

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Recommend Dealer
Yes
Employees Worked With
October 26, 2018

"Very professional service"

- Mitchfire516*

I was VERY happy with the service that Maddie Houm provided for me with my car being in the shop. She was VERY helpful and the work was done in a timely manner! I would totally recommend Maddie Houm with any service needs! Much exceeded expectations!!!

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Recommend Dealer
Yes
Employees Worked With
Maddie Houm
June 12, 2018

"Amazing Customer Service!"

- Tacoma2017

I called Maddie when a check engine light came on. She gave me a list of possible causes and what to do to rule out something trivial. Needless to say, my light went off and it saved me from making the 1 hour trek to the service center for nothing, (which would have upset me greatly). I dealt with BMW before I bought my Q5, and their service center is the reason i will never buy another BMW!! Maddie is a gem, and I look forward to seeing her at my next service appointment! It's nice to see that there are people that know there jobs inside and out and truly care about providing the best customer service out there!! Thanks again Maddie!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Robert Sampson, Maddie Houm
April 05, 2018

"Great customer support"

- L McDougall

Jeff Vincent handled a special parts order inquiry for my factory ordered A5 Sportback with absolute precision. He went well above my expectation with respect to research and detailed prompt reply. I'm certainly looking forward to the Audi Experience and doing business with Audi Kitchener.

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Recommend Dealer
Yes
Employees Worked With
November 28, 2017

"Service"

- C. MacDonald

While getting into my Q5 I saw a nail in the front tire. I drove unannounced to my KW audi dealership. I was greeted with a warm smile and concern. While I had a complementary coffee my tire was repaired and I was on the road within 20 minutes. Now is that not 5 star service!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Sorry don't remember the lady that greeted me!
October 18, 2017

"Top Notch"

- Smitty

Service was very efficient and the timing was as promised. We appreciated the complimentary cleaning of the car. It looked brand new. Our greeter even took the time to rub out a couple of minor scratches. Their extra effort was appreciated.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jen Cronin, Maddie Houm
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