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Audi Kitchener-Waterloo - Service Centre

Kitchener, ON

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34 Reviews

34 Reviews of Audi Kitchener-Waterloo - Service Centre

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December 21, 2021

I took my car in for service and it was amazing not only did they look over my vehicle they found the issue and they are handling it also they offered to wash my car which is a bonus especially in the winte More

by Nick pagnucco
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Catton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Pringle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Ottmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Dakin
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2020

Had the brakes done in the Summer - now, a few months later, the service department is unable to remove the locking nuts they installed far too tightly when replacing the tires after brakes service. I go More

by CraigH
Customer Service
Quality of Work
Overall Experience
Recommend Dealer
No
Employees Worked With
Morgan Catton
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2019

Recall work, oil change, brake pad check My Q5 diesel had a recall so I took it in. While there I had them do the service and oil change. The vehicle had about 70,000 kms on it. I was advised More

by gcshuh
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
November 16, 2019

Dealership is way overrated. Called about rust warranty and they had me do their paperwork and gave me unrealistic turn around times. VW Waterloo and other Audi dealerships have their rust specialists fill More

by Jjj876
Overall Experience
Recommend Dealer
No
Employees Worked With
Rachel Currah-Huras
December 28, 2018

Great place! I bought A4 from Audi KW and Lisa helped me a lot, offered me a fantastic lease plan. Lisa is friendly and professional. I will recommend this place t More

by t358wang
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Sui
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2018

Excellent experience Great place with friendly people, especially Lisa. She was such a kind person. Every time I asked her a question, she repied it in time with a good ma More

by 632830943
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Sui
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2018

Very professional service I was VERY happy with the service that Maddie Houm provided for me with my car being in the shop. She was VERY helpful and the work was done in a time More

by Mitchfire516*
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Maddie Houm
June 12, 2018

Amazing Customer Service! I called Maddie when a check engine light came on. She gave me a list of possible causes and what to do to rule out something trivial. Needless to say More

by Tacoma2017
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rashid Ghaosi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Sampson, Maddie Houm
April 05, 2018

Great customer support Jeff Vincent handled a special parts order inquiry for my factory ordered A5 Sportback with absolute precision. He went well above my expectation wi More

by L McDougall
Customer Service
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2017

Service While getting into my Q5 I saw a nail in the front tire. I drove unannounced to my KW audi dealership. I was greeted with a warm smile and concern. More

by C. MacDonald
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry don't remember the lady that greeted me!
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