Audi Queensway

I had a. problem with my current A4. They were able to get me into a new vehicle which I am happy with. problem with my current A4. They were able to get me into a new vehicle which I am happy with. More

My experience was consistent with most other reviews here. I suppose the bottom line regardless of how money is grabbed is the only thing important here. Dishonesty and manipulation is prevalent. There here. I suppose the bottom line regardless of how money is grabbed is the only thing important here. Dishonesty and manipulation is prevalent. There are better dealership a short drive away. Won’t be returning. More

It is one thing to have poor service but to be dishonest is entirely unconscionable. They bought my car, sold my car and then refused to pay me saying they had to put a new engine it - absolutely ridiculous is entirely unconscionable. They bought my car, sold my car and then refused to pay me saying they had to put a new engine it - absolutely ridiculous. I had to get a lawyer involved. The GM Chris Lang, did not even have the courtesy or professionalism to return any of my phone calls. Stay away!! More

Audi Queensway owes me $2,000. I was interested in buying a vehicle. Sales rep said give us a $2k deposit to hold the vehicle & if you don’t want it we will reimburse you. Offer to I was interested in buying a vehicle. Sales rep said give us a $2k deposit to hold the vehicle & if you don’t want it we will reimburse you. Offer to Purchase not signed by Audi & so no binding deal (quite apart from the sale reps word). I decided not to purchase. Money has never been reimbursed, but get this…if I do buy/lease a vehicle they will apply it as a credit! To add insult to injury, I am a returning customer who leased an SQ7 & wanted to lease/buy another car. If they will do this to me, they will do it to anyone. Be aware. More

Difficult dealership to deal with. Bought a Q7 demo. They couldn't find the second key and said they would ship it to me. Never happened. Tried following up and they just don't ret Bought a Q7 demo. They couldn't find the second key and said they would ship it to me. Never happened. Tried following up and they just don't return calls once your purchase is over. Absolutely terrible customer service. I expected much more from a luxury brand. More

Bought a Q7. Audi connect app was not installed properly and now we are having issues. The dealer is ignoring us and Audi keeps referring us back to the dealer. T Audi connect app was not installed properly and now we are having issues. The dealer is ignoring us and Audi keeps referring us back to the dealer. This is our first Audi and most likely our last! More

Hi, The Audi Brand Specialist, Tyler Ippolito provided excellent service and attention to detail for our used car purchase. He was patient with our questions and supplied relevant detailed information ab excellent service and attention to detail for our used car purchase. He was patient with our questions and supplied relevant detailed information about the car being purchased. I would highly recommend Tyler to our friends to purchase a new or used vehicle at the Audi Queensway dealership. We are extremely satisfied with the customer service provided for our purchase. Thanks Helen More

The worst service experience in 35 years. Abysmal service and communication. Arrogant advisors. They are clearly overwhelmed and don’t see to care. My car was 9 days in and no repairs was Abysmal service and communication. Arrogant advisors. They are clearly overwhelmed and don’t see to care. My car was 9 days in and no repairs was done. Wasn’t offered alternative transportation. Even over the weekend. They even tell you that they don’t have the staff to perform some repairs or checks (infotainment system). You have to wait weeks for them to be able to take your car in. 4-6 weeks minimum. More

It takes between a half hour to a hour to get someone to answer the phone and generally they are not located at the dealership. No one calls you back including multiple calls to the service manager. The pho answer the phone and generally they are not located at the dealership. No one calls you back including multiple calls to the service manager. The phone system that prompts you to leave your phone number for a call back doesn’t work. I had to go four times to get the same issue finally fixed. No one mentions that they had your vehicle for days and didn’t do anything. Absolutely atrocious dealership and no one cares! Fat cats for sure. More