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Audi Uptown - Service Centre

2.1

20 Lifetime Service Reviews

4080 Highway 7 East, Markham, Ontario L3R 1L4

20 Reviews of Audi Uptown - Service Centre

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March 04, 2020

"Have been dealing with Michael Fong since I got the car,..."

- Andrew

Have been dealing with Michael Fong since I got the car, excellent service provided by Michael will not go anywhere else beside Audi Uptown, will recommend to all my friend

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Recommend Dealer
Yes
Employees Worked With
March 04, 2020

"Michael provided excellent service on my vehicle and..."

- NLD

Michael provided excellent service on my vehicle and follow up with me after service done. I m strongly recommend his service. Well done Audi. Hope will see you again.

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Recommend Dealer
Yes
Employees Worked With
November 16, 2019

"Negative interaction with lady at reception. Not helpful..."

- Lili.lin22

Negative interaction with lady at reception. Not helpful and rather cold and careless in intonation, attitude and facial expression. Hope there is another dealership in the area. There is none in Richmond Hill now

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Recommend Dealer
No
Employees Worked With
Gwen Lee
November 01, 2019

"Very professional. Great etiquette in detailing the..."

- Cornell C.

Very professional. Great etiquette in detailing the service required. Calls promptly on schedule changes. Offers more than required explanation on objectives fixtures. Understands auto mechanic functions comprehensively.

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Recommend Dealer
Yes
Employees Worked With
October 22, 2019

"Incompetent- Rude - Dishonest"

- not happy

Uptown Audi has the worst service department I have ever dealt with. They are incompetent and take zero responsibility for their work. It all flows from the top where Mark the service manager is rude and dishonest. He only cares for the rating he will get when corporate sends a survey. His staff botched a repair job and instead of taking responsibility asked me to take the car somewhere else. Do yourself a huge favor and stay away from this xxxx hole led by a lying bully

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Recommend Dealer
No
Employees Worked With
October 01, 2019

"Worst Service"

- ess

The worst service, all he did was ridicule me and patronize me on the phone. I will never step foot in this dealership because of him. We spend so much money on a car but they don't value that business.

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Recommend Dealer
No
Employees Worked With
July 08, 2019

"Worst Customer Service"

- Kelvin

Audi Uptown has the worst customer service I have ever experienced. They don't value their customers at all. They ignored us when we went in for a top up for my Q7. We were greeted with a simple "go inside" when we asked about getting a top up, didn't say where exactly or who to speak to. Girl at cashier's desk just kept pointing to a sign that said "Please ring the bell for assistance" without looking at us when we asked about getting our car topped up. And when we rang the bell multiple times no one ever answered, so we just left without getting a top up. The customer service level is nothing compared to Pfaff Audi. I highly suggest management to stop by Pfaff Audi to see what quality customer service looks like. This will be the last time I'll be visiting this location.

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Recommend Dealer
No
Employees Worked With
Other Employees : Yogarajah Anandandarajah
June 05, 2019

"Dissatisfy customer services"

- Amy

I went into the service the other day, inquired about my warranty program which I’ve purchased when I got my car. My car is a A3 convertible, during winter time, there is a problem when I open the door as it got frozen. Because of this, the door got bent out on the lower corner. I went in and spoke with Damian, his attitude was very rude and didn’t want to help. He simply told me it’s not covered and nothing they can do about it. Then I mentioned there must be something wrong with the car design which causing the problem. I was asking him nicely to raise up my concerns, he replied impatiently; I can’t find a reason to persuade myself to help you submit your concerns, why don’t you teach me how do I say. His attitude and tone of voice were very bad and this is unacceptable. I can’t believe with a brand like Audi, I would get this type of services. I was very disappointed. I have 2 Audi now but I will not have a third one in the future and will definitely tell my friends and family not to come to this Audi anymore.

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Recommend Dealer
No
Employees Worked With
May 31, 2019

"Go elsewhere for more reliable car and better service"

- SM

got new S5 in December 2018, within 5 months had to bring it back for service 4 times to fix unglued skirt, various electronics and speakers issues, in addition to that horrible customer service, save your money and time and deal with more reliable brands and customer friendly dealerships

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Recommend Dealer
No
Employees Worked With
May 13, 2019

"Service department is terrible "

- Tony

I went there for my car service.but the service guy who named Steve charge me more 600 hundred dollars without ask me. when I came back talking about this thing ,he said will process refund to my credit car also he scanned my credit card.but after couple month I still didn’t get my refund .he always said is processing. untill now I still didn’t get that refund .also can’t reach him .he fools customers 3 times .i will never go to there again .also many people said uptown is terrible .mid town Audi is better .

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Recommend Dealer
No
Employees Worked With
Steven
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