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Great experience - Casscass
Thumbs up! Great experience with this team. Couldn’t have asked for a better car buying experience. Thank you Coventry North. I will be back again.
Top Reviewed Specialists At This Dealership
Sales & Leasing Representative
Vehicle Delivery Representative
Superior Service, Always - mjethva
Had to take my F-Pace in recently as my A/C wasn’t functioning properly. I appreciate that Ian fit me in last minute - the same morning I called.
Upon arriving, I went straight to Tyler as he ALWAYS remembers the finer details when handling my truck (ex. no exterior car wash because it’s ceramic coated). He got me into a Budds courtesy car (my preference) vs. an Enterprise rental. I noticed the infotainment interface in the rental looked different to mine so gave Tyler a ring and asked if he could look into updating my system.
Truck ended up staying overnight given the system update and Tyler kept me updated along the way. A/C issue was due to a leak and everything was fixed under warranty. System was also updated at no cost and I wasn’t charged for the courtesy car. It’s the service from visits like these that keep me coming back!
Treating you like family! - John
As everyone is aware there are many dealerships to choose from and the competition is fierce but I can tell you that if you are interested in a new Jaguar or Range rover product you need to visit Metro West before you make a decision and specifically ask for Domenic Bertucci. One of the most important aspects to a purchase especially a large one is the respect, honesty and overall experience you receive! My families experience with Domenic has been very positive; he treats you like family! making sure he looks after you and does everything he can to make it an enjoyable experience. We had a minor hiccup when we originally had our Fpace S and he was quick to resolve it and follow up.
We have a much closer dealership to our house but we service and go see Domenic any chance we can. Thanks and looking forward to our next purchase! John
Failure in service is an understatement - ReallyUnhappy
Incapable of taking responsibility or apologizing for deplorable customer service. General Manager and Sales Manager aren't responsive and are quick to brush aside concerns. No wonder service staff are incompetent. The days are numbered for this toxic culture of poor service as customers are leaving by the fist full. A New dealership for JLR opening at the end of the year under a world class leadership of Mark Motors will be a welcome haven for existing customers and a shot across the bow for Ottawa Land Rover.
3 months to have a brand new car repaired... - Dissatisfied customer
We took delivery of a new I-Pace Dec 24, 2018. Dec 28 it was towed back to the dealership. We were told it was defective switch, then a coupling, then a section of wiring harness, then the entire wiring harness, then it was two different wiring harnesses. We were told the parts would take 2 weeks, then 4 weeks, then they had to be custom made. Once they had the parts we were told the service department didn't know how to complete the repair. Staff were polite, but I had to place the calls for updates and frankly, I got pretty tired of the revised stories and delays... There is no reason a brand new car should take 3 months to be repaired - it indicates that Jaguar corporate (in Canada and in England) has no concept of customer service, and are indifferent to their warranties. There is no chance we'll buy the brand again, or the dealership. Buyer beware!
AVOID THIS PLACE AT ALL COSTS!! - alketkulla
Avoid this place at all costs. I have been a loyal Land Rover customers for years and getting any repairs or services done at this location is always a complete NIGHTMARE! Their entire team from service, to parts, to management is beyond disorganized and unprofessional. I have been having issues with my Range Rover over the last 3-5 months and have made 3 separate trips to the dealership - to note I live at least a 1-2 hour drive one way, have spent thousands of dollars, and the issue continues. Each time I get dragged around, the repairs are hundreds - if not 1,000's of dollars more then was was quoted on the diagnostic and THE ISSUE CONTINUES! Each time I go and get a rental it is a completely different process with more crazy hoops to jump through, I have expressed my concerns with the service manager (who was just recently fired) and nothing changes. Seriously, save yourself a headache and take it anywhere else, literally anywhere else!
Bad customer service pressure to buy bad after sale service - Dorset
Jaguar salesmen care only about their commissions. They’ll try to make you buy extra warranty and put pressure on you to buy body and seats warranty. Usually the first service is complimentary, the salesman never mentioned that to me, I learn that from another Jaguar dealership. The service department is unprofessional and don’t respect words.they keep telling me to contact the salesman, and the salesman keep telling me to del with the service department. I am vey disappointed and I will never buy a Jaguar again at Jaguar Toronto
If you are looking to buy a New luxurious car stay away from this dealership,
Horrible Experience! Beware!!! - furrakh
I have bought a very expensive car from this dealership and have had the worst experience as far as dealerships go. The customer service was terrible, including the general manager. I was sold a defective $50 000 car! The paint started to chip, I have pictures/e-mails and yet the issue has still not been resolved. I have filed my complaint on OMVIC nd they have admitted to selling me a repainted car. Wouled not recommend!!!!