Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Excellent Service - Marlene
As I have, for the past 20 years, I received excellent, friendly service. The service team is very experienced and take the time to explain any potential problems and offer the appropriate options for addressing them.
Worst experience ever....Don't service your car here. - Farooq Bhayani
My Range Rover Evoke locked down on Friday evening with the error parking brakes failed (It is a 2019 model, got it 2 months back). The Road side assistance helped me in in getting the car towed to the nearest Service Center(Jaguar Land Rover Metro West). I did not receive any call until Monday afternoon. The Service Manager said they dont know what the issue is and will call back by today evening or tomorrow. Didn't receive any call. I called them on Tuesday evening and left a voice mail as no one picked up the phone. called them on Wednesday as well and no one picked up in the service department. So call the reception and had to escalate the issue to a Manager and he arranged a call back. The service team called after an hour saying the Service Manager who was working on my car is in training so he will call you back on Thursday and also confirmed that they still dont know what is the issue with the vehicle. No one bothered to ask or offer another car until the issue is fixed. On Thursday I got a call from my My dealer who spoke to the service manager at metro west and he was informed there was no issue with the vehicle. Then the question comes if there was no issue why did vehicle stopped working on Friday and why it was not returned on Monday if there was no issue identified.
Possibly the worst dealer for one of the best products - Kinburn
Having bought a Discovery, a Jaguar F-Type and two Range Rovers, the last one being a full sized TD^, from this dealer I have finally decided to throw in the towel. Tried to book a first service for the 2018 Range Rover and was told they were busy and I should call back in two months. This while my older Range Rover Sport is parked pending service with the dealer. They do not return calls. This is a dealer that really needs some competition.
3 months to have a brand new car repaired... - Dissatisfied customer
We took delivery of a new I-Pace Dec 24, 2018. Dec 28 it was towed back to the dealership. We were told it was defective switch, then a coupling, then a section of wiring harness, then the entire wiring harness, then it was two different wiring harnesses. We were told the parts would take 2 weeks, then 4 weeks, then they had to be custom made. Once they had the parts we were told the service department didn't know how to complete the repair. Staff were polite, but I had to place the calls for updates and frankly, I got pretty tired of the revised stories and delays... There is no reason a brand new car should take 3 months to be repaired - it indicates that Jaguar corporate (in Canada and in England) has no concept of customer service, and are indifferent to their warranties. There is no chance we'll buy the brand again, or the dealership. Buyer beware!
Excellent Service Experience - IG
I had issue with calls dropping/ Blue tooth getting disconnected while driving, since my regular service Advisor wasn't in, I was looked after by Mr Kiran Uchill. I am very satisfied with the attention, his knowledge of the issue, quality of service and the speed with which I was looked after.
Appreciate it & ThankU.
Don't ever go there people - Ritesh Malik
You are treated real bad at this dealership. Right from sales, delivery to service - most horrible experience you can ever have. They will not stick to any commitments, never bother to follow up, never bother to revert back if any issues, you take car there and nobody cares whether you even exist or not. Most horrible dealership you can ever go to. We bought two cars and salesman didn't even bother to be present for delivery, nobody bothered to explain any features and nobody ever followed up for anything. For any issue, they don't care at all. Once sold and taken your money, they don't even recognize you.
Having bought few cars in last few years with different Brands and different dealership, this is the worst you can ever get to. Will recommend all to just stay away from this Dealership. I'm not even sure how they even exist or continue to operate. Very shady and useless dealership.
You will get better customer service at Dollar store if you spend 5 $ there, than you will get here after spending 100K.
Bad customer service pressure to buy bad after sale service - Dorset
Jaguar salesmen care only about their commissions. They’ll try to make you buy extra warranty and put pressure on you to buy body and seats warranty. Usually the first service is complimentary, the salesman never mentioned that to me, I learn that from another Jaguar dealership. The service department is unprofessional and don’t respect words.they keep telling me to contact the salesman, and the salesman keep telling me to del with the service department. I am vey disappointed and I will never buy a Jaguar again at Jaguar Toronto
If you are looking to buy a New luxurious car stay away from this dealership,