Be aware of Service Department - AngryBear
i brought my jeep in to the dealership for the 4th oil pressure sensor fail . I demanded them to find problem this instead of changing sensor and pushing me out the door. They come back with metal shavings in my oil pan and they had to get to the back of the engine at that time i said i wasn't paying for the labour to find the problem that they should have found in june when the timming chain was gone and under warranty. Went back in January for third sensor i asked agine what causing it they told i bought junk maybe i should trade in before it gets to 110000.The shop forman says don't worry about the bill we will cross that bridge when it comes they called Chrysler and they said to bad ain't there problem it was over 100000 and it didn't matter if they were the cause of the engine being wrecked to bad to sad. Then they wanted me to pay for them to put my jeep together and the labour to take the engine out and All the gaskets and seals to go in out of my pocket so i had to pay them to wreck and tear my engine apart when the whole time they admitted to them being the reason stating if they looked for the problem in June when it was in warranty we wouldn't have the engine blown. But in there head that's not there problem its mine i picked up my jeep last night with a flat deck tow truck with my back seat filled with engine parts laying all over my interior and the engine sitting on a tire as we dropped it off to another mechanic nuts bolts motor mounts falling off as it drove there they could have at least put them in a box but no. And its not there problem, been taking cabs jan 30th and still gotta buy another engine $4200 and pay $600 to put it in and all the parts to finish it all because i took my jeep to the dealership be aware folks!!!!! Plus they charged me $275 (2hrs of diagnostic fees) which we did not agree too but wanted my jeep far away from them and had to pay $ 80 to tow it to another garage and have $600 in cab fees receipts..
Desired Settlement: Other (requires explanation)
I want a refund for all my expenses, engine,parts lost, cab fare tow truck, diagnostic fees and more..we will not stop spreading the word around until we get restitution from them and our buddy even backed out of an approved $67,000 jeep sale cause he saw what state they left our jeep in..no respect for our jeep whatsoever! They refused to let us speak to a manager 3 times..said he wasn't available!
Would give 0 stars if I could!!!!!!!
Excellent Personal Service - Joanne
Fairview Chrysler has a very good sales staff especially Judy Raine. From our first encounter with Judy until the closing of the deal she was very efficient. We wouldn't hesitate to send prospective buyers her way.
2nd Vehicle - Will be back! - Cor108
I have just recently purchased my second vehicle from Dobsons and I couldn't be happier. Both transactions were smooth and stress free.
I also serviced both vehicles at the dealership, other than sometimes having to wait a little longer than I would like, they are friendly and the job gets done without any recurring problems.
Bait-and-Switch Advertising - Buy somewhere else! - APH
I was in the market for a truck and Rallye Motors Chrysler had a used 2018 Ram 2500 Laramie Diesel listed on their website for $66,988. What transpired over the next two weeks was the sketchiest customer service experience I’ve ever had with a dealership. Over the 2 weeks, I ended up having to deal with 6 different people. Celine Bourque, Victor Roy, Sahil Somi, Amber Soucoup, Haden Oxford and Alex Worden by phone, online chat and email. After repeated requests to email me information, not one of them would give me any information about the advertised truck. They all just kept giving me the run around saying the only way to get information was to come in or talk on the phone. I would email one person and someone else would email back, usually saying “When can you come in?” And I would start an online chat with one person and someone else would take it over. I had gotten emails from sales people that I hadn’t even contacted asking when could I come in. I had never encountered resistance like this before and took a closer look at the ad and they were claiming that the truck was originally priced at $99,998. A $33,010 discount??? Eventually, my wife called in and Victor Roy admitted on the phone that the ad was fake and said the truck was actually brand new. (even though it was advertised as a used truck with 6,934 kms on it) When she questioned Victor about the advertisement, he stated that “It’s just an ad we run.” She asked him to explain that and he said “It’s just an ad. It’s not real. We do it all the time.” So, she asked if the truck in the ad was actually for sale and he said that vehicle sold a few days ago but they have others like it. That very same evening Alex Worden (who we had never made an inquiry to) from Rallye Motors Hyundai emailed and said that that vehicle was still for sale and gave a ridiculous quote of $67,000 plus $20,000 in taxes and fees.
The entire two weeks were full of instances like these. The vehicle was advertised as used but was told it is brand new only to be told later it was a demo. Was told by Victor it was sold but then was told it’s still for sale by Sahil, Amber, Haden and Alex. Using “trouble with their email accounts” as an excuse for not getting back to me. Victor telling me the vehicle was at the Hyundai dealership but when chatting to Sahil he said it was at the Chrysler dealership. Sahil claiming that their managers “are only comfortable giving sensitive financial information in person or by phone directly as we are offering a product that is worth over 65 grand.” (I don’t see the sensitivity in a list of standard features, options, fees and the cost) Amber claiming that the sales managers were too busy to email………but not too busy to take a phone call. Alex promising to email me right after his morning meeting but he never did. Sahil saying that I had to talk to someone in person as it was “a waste of time” for their managers to email me. All this and more over two weeks from two separate inquiries from my wife and I, both with the same result. We couldn’t get any information from anyone. I finally contacted the director of sales, Mike Raby, with my concerns and he didn’t email me back either. It is extremely disappointing to see that Rallye Motors treats potential customers this way. We weren’t asking for anything out of the ordinary, just simple information we have always been provided on each and every vehicle we have ever purchased. When I found out that the ad was fake, it all made sense. It was just bait to get people to come in. There is now a different "Used 2018 Ram 2500 Laramie" on all their dealerships websites for $69,642 with 5,461 kms. Obviously more bait as it is also listed under the New Vehicles tab on the Chrysler dealership site for $86,150 with exactly the same VIN and stock number but with only 12kms on the odometer. Their dealership websites are full of ads for used vehicles that are also advertised as new. I'm guessing all the "used" ones are, as Victor Roy put it, not real. It's just something they do all the time.
Personality about salesman there - John Silver
Not so good as we want. Sometimes service wants to be better. But if you want you can try. The service so so. thanks for reading
Jeep Cherokee Trailhawk - Janbean
I really enjoyed my interaction with the dealer here. Especially the car sales dealer Stewart Good. He does not pressure you in any way and gives you the time to make your decision. We have all dealt with pushy sales people and you know who you are. I have had a recent experience with a dealer in Nova Scotia and It is a real turn off. It was almost borderline harassment. So all you dealers out there take note.
I would work with Stewart again, he is a reputable person and knows how to treat and respect a person.
very ignorant service department - yellow jeep man
Last week our new Vehicle was towed to this dealer with a flat tire which was covered under our tire warranty . the service department told us that because we didn't' purchase our vehicle there we would have to leave it there and they would fix it if they had time when asked for a ride to work we were told "we are too busy walk or call a cab" it was about a mile . the next day we went to get our vehicle they had put on our spare tire did not fix our damaged tire we had to demand our tire and rim to be returned ... NEVER AGAIN will we darken the door of this dealer ..
Great Service, Experienced Staff - Jeepguy
I bought my Jeep Cherokee from Pat at Moffitt. He was knowledgeable, friendly, and made the buying process easy. No gimmicks, no tricks, honest pricing