This is our second purchase from Ryan Lewis.
We found that Summit dodge is committed to customer Satisfaction... In my experience car buying can be challenging to say the least, it's nice to have found a dealership that takes a lot of that worry and leave it at the curb.
Had an MVI performed on 2016 Ram 1500 Sport and less than 10 days later discovered metal on metal contact rear brakes.
Brought this to the attention of Summit and the Service Advisor stated I would be looked after and that I should have the brakes done in Saint John the bring in the old parts for refund. I mentioned I had photos and when she heard that she asked me to email them and claimed she would reply with confirmation of their good will gesture.
Well...she complained the photos were not satisfactory and I explained they were the best I could take. So now she retracted and said she would need to consult the owner the following morning. She left me hanging in the email correspondence and I have an important job where I cannot be missing time. The truck was my daily driver at this point. I had to hunt for a rental and it turns up the entire city had none available. Then it was later in the evening and I had to work with my supervisor on switching my day off so I could get the truck repaired. The following morning I spoke to the Service Manager again and she was rude and said I would need to tow the truck up to have them look at it. I immediately requested to speak with the Owner. The owner called back and paid for the tow at a cost of nearly $400.00. It was quoted $419.00 to do the brake work in Saint John so Sunmit could have saved the money. Anyways up we go to Summit. They come back stating they messed up and as such would be replacing the rotors and pads. They used the cheapest rotors which are complete rust around the hub and mopar v line pads but they reused the retainer clips so now my brakes squeak. New retainer clips come with the new brakes but they chose not to use them and when I addressed this later on the Service Advisor seemed not to care at all. The fact to keep in mind is an MVI was performed inadequately missing key safety isssues such as the brakes. It gets even more interesting when I now noted the E-brake seems to be stretched and when I pull up on the release it doesn’t come back up all the way. I remember the mechanic at Summit who did the brake work asked me if I use my E-brake and suggested that if I didn’t not to start - this I found strange. What does he know? On a new vehicle it’s less likely the cable stretched and more likely the E-brake was not adjusted. Anyways the rotors look awful now and the squeak is annoying. The day that they replaced the brakes I specifically asked Service to keep the old brake parts for me and they assured me they would. I drove off without the old parts and called them to find out they threw the. Out. I asked them to keep them and I would get in when I could to get them. I wanted the old parts for any inspector who might want them when I filed the complaint. When I did get back to Summit the Service Manager unnecessarily threw the parts on the counter and sarcasticly said she didn’t know why I needed them and complained about having to fish them out of the trash. I have performed 4 vehicle transactions with Summit since 2012 and will never buy from them again especially considering the unprofessional nature of the Service Department. I recorded nearly each interaction which will be posted in full context online for educational purposes. I also reviewed footage from my dash cam and observed unprofessional behaviour by the mechanic. I have an open MVI complaint which has been submitted to the NB Licencing Officer. The investigation countinues.
"underminding sale to customer Vehicle not detailed"
- freddy judy123
I'm sure it's not the service center..they are just doing their job! There is alot of talk here in this city about the used car sales manager (Demere) and one of his colleagues (Michael Keddy) My dealings with these two was humiliating and disgusting! Wanting the vehicle of my dreams and leaving me feeling sick after coming across a spill of some sort on the back seat drivers side floor after papers were signed and home in my garage. This had been looked at by the service center and was told that this could not be cleaned and that it may cost $5000.00 to replace the carpet. It was said to me that quote: how would they know that I didnt do this and left it at that!! I'm still today waiting for my second key..three mths later