I was sold a lemon of a Charger (electronically)... Within the first 9 months I had to replace both headlights despite it only have 18k on it, minor issue but worth noting considering the rest of what I’m about to say:
Steering wheel button never worked. Brought it in 7 times and still is not fixed. First time they said there was nothing wrong, second time they did a software update (didn’t work), 3rd time they said they couldn’t find anything so I went and showed the mechanic exactly what it was, so then it went in a 4th. They changed the switch this time. That didn’t work so I brought it in a 5th time since it didn’t work, and they changed the switch again even though I knew it wouldn’t work. On the 7th time they said there is nothing they can do and it’s up to FCA. So there I have wasted several hours just to find out they can’t fix it and essentially I was told “it sucks but we can’t do anything”. It’s frustrating to not be able to use my steering wheel buttons at all, but it’s even more frustrating I wasted all that time (7 visits) and they couldn’t even fix it.
My brakes started squeaking and they said it was nothing. I brought it in a second time for that, they had it all day and said it’s ready to be picked up. I asked if they fixed it and they said no, it would just be new rotors and pads but you don’t have to do it yet. At this point I’m annoyed because I wasn’t even asked if I wanted to do that. I wound up doing it so left it there another day for brakes. We’ll call it two visits even though it was 3.
The last visit they dinged my rear panel and didn’t tell me. Fortunately I take photos of my car prior to service visits and they rectified that, however they did a really bad job on the body repair. They didn’t tell me they did it and I’m assuming someone tried to be sneaky about it but regardless the dealership made it right. I just wish I wasn’t the one who had to notice it.
Now my hood won’t close properly, my body repair on the rear panel is bad, my steering wheel button still doesn’t work.
So far I’ve had to waste my time by bringing in my vehicle 7 times for the steering wheel button, twice for the breaks, and god knows how many times to fix the hood and panel. I’m likely going to come out of pocket and pay a different shop that I know will fix it the first time.
The positives: Rick in service is a standout professional and arguably their most valuable asset, and without him this experience could have way worse. Joel Leaman always made sure I had a quality vehicle to drive while mine was in service. if I were to buy another car there I would be him, though most of their sales force are good, Joel just went the extra mile. John in finance also did everything he could after the fact. Really great staff overall, but I purchased this product in April 2016 and it’s been over 2 years and it’s nothing but problems, and despite the efforts of the staff, I’m still stuck driving something that doesn’t work.
Mechanically the car is sound and drives well. Very durable, breaks and all that work great, got 75k out of a set of breaks, engine is good on gas.
The reason I’m writing this is so Chrysler/Dodge can hopefully see this and rectify this mistake. I have no energy left to waste my time any further. I want my steering wheel buttons fixed, I want my hood fixed, and I want my body work fixed in one visit. I don’t care if they have it for a month, I just don’t have the energy to drop of my car every two weeks.
If you’re buying a Dodge, Jeep or Chrysler, this is the place to go, but make sure all the buttons and switches work before you buy it because they can’t fix it due to the system with FCA, and FCA won’t fix it because they don’t really care. Mechanically these things are built super well, and they’re good on gas. As long as the electronics work then you’ve got a solid car but make sure the electronics work beforehand.