I was in the market for a truck and Rallye Motors Chrysler had a used 2018 Ram 2500 Laramie Diesel listed on their website for $66,988. What transpired over the next two weeks was the sketchiest customer service experience I’ve ever had with a dealership. Over the 2 weeks, I ended up having to deal with 6 different people. Celine Bourque, Victor Roy, Sahil Somi, Amber Soucoup, Haden Oxford and Alex Worden by phone, online chat and email. After repeated requests to email me information, not one of them would give me any information about the advertised truck. They all just kept giving me the run around saying the only way to get information was to come in or talk on the phone. I would email one person and someone else would email back, usually saying “When can you come in?” And I would start an online chat with one person and someone else would take it over. I had gotten emails from sales people that I hadn’t even contacted asking when could I come in. I had never encountered resistance like this before and took a closer look at the ad and they were claiming that the truck was originally priced at $99,998. A $33,010 discount??? Eventually, my wife called in and Victor Roy admitted on the phone that the ad was fake and said the truck was actually brand new. (even though it was advertised as a used truck with 6,934 kms on it) When she questioned Victor about the advertisement, he stated that “It’s just an ad we run.” She asked him to explain that and he said “It’s just an ad. It’s not real. We do it all the time.” So, she asked if the truck in the ad was actually for sale and he said that vehicle sold a few days ago but they have others like it. That very same evening Alex Worden (who we had never made an inquiry to) from Rallye Motors Hyundai emailed and said that that vehicle was still for sale and gave a ridiculous quote of $67,000 plus $20,000 in taxes and fees.
The entire two weeks were full of instances like these. The vehicle was advertised as used but was told it is brand new only to be told later it was a demo. Was told by Victor it was sold but then was told it’s still for sale by Sahil, Amber, Haden and Alex. Using “trouble with their email accounts” as an excuse for not getting back to me. Victor telling me the vehicle was at the Hyundai dealership but when chatting to Sahil he said it was at the Chrysler dealership. Sahil claiming that their managers “are only comfortable giving sensitive financial information in person or by phone directly as we are offering a product that is worth over 65 grand.” (I don’t see the sensitivity in a list of standard features, options, fees and the cost) Amber claiming that the sales managers were too busy to email………but not too busy to take a phone call. Alex promising to email me right after his morning meeting but he never did. Sahil saying that I had to talk to someone in person as it was “a waste of time” for their managers to email me. All this and more over two weeks from two separate inquiries from my wife and I, both with the same result. We couldn’t get any information from anyone. I finally contacted the director of sales, Mike Raby, with my concerns and he didn’t email me back either. It is extremely disappointing to see that Rallye Motors treats potential customers this way. We weren’t asking for anything out of the ordinary, just simple information we have always been provided on each and every vehicle we have ever purchased. When I found out that the ad was fake, it all made sense. It was just bait to get people to come in. There is now a different "Used 2018 Ram 2500 Laramie" on all their dealerships websites for $69,642 with 5,461 kms. Obviously more bait as it is also listed under the New Vehicles tab on the Chrysler dealership site for $86,150 with exactly the same VIN and stock number but with only 12kms on the odometer. Their dealership websites are full of ads for used vehicles that are also advertised as new. I'm guessing all the "used" ones are, as Victor Roy put it, not real. It's just something they do all the time.