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Excellent Customer Service - Jie Huang
Professional and friendly staff. It was a great experience purchasing our vehicle here, Obviously, love the service, and I'm looking forward to making my next purchase!
Horrible Service - Mgally
Took vehicle for simple safety. Incorrectly filled out. Required 3 follow up visits to fix. Broken wheel nut locks during safety. Horrible service would not recommend.
Chudds gets the AC working just in time - RobsRam
I worked with Dave Johnson for my repairs on my 2018 Ram. I mentioned I wasn’t impressed with previous service from a shop in the city who just fixed my brand new trucks ac a month after I bought it. I went to use it this year and again no cold air. Dave was able to accommodate my dropping the truck off after hours and he had the repairs done quick and easy. I picked it up and once again my baby is blowing nice cold air. Thanks a bunch for accommodating my repairs so quickly, it is much appreciated.
Highly recommend - James
I recently bought a Jeep Wrangler from these guys and I dealt with Kerwin in sales and Warren in finance. Great guys, very friendly and accommodating. Will definitely be going back when it's time for an upgrade
No pressure, and helpful knowledgeable staff. - lenhordijk
Our sales rep Kevin was very helpful, seeking to determine our needs, and fit them with a couple of different vehicles. He outlined the financing options and we were able to purchase a new vehicle we were both happy with. We would recommend this dealership and Kevin very highly. The manager was also very fair, and motivated to get us a fair price on our trade which facilitated the entire process. Fair, honest no pressure service from Quang Dang (manager) and (Kevin Galbraith). What more could one want when purchasing a new vehicle!
My 3rd vehicle and always great experience - MS bergen
I love what you do here , How i been treated At Dodge for the last 3 year great sales personal Friendly service its a 5 star rating for me all the way Thanks Steinbach Dodge
Great customer service from the man Thomas. - Gloriajeep19
Thomas has a great sense of humor, he was very helpful to me during my car buying experience, I recommend him to any customer because Thomas goes extra mile to make any customer happy.
Good job Thomas, keep doing what you know best in doing.
New truck - Dean
I was looking for a new truck and Ivanka was my sales person. I talked to Ivanka on the phone and she got a deal done, all I had to do was come in and see the truck then sign the papers. Ivanka did everything for me and I never even met her or got to shake her hand to thank her. Ivanka was great and I hope eastern knows just how valuable Ivanka is to there company.
Very disappointed - Mad
I was told I was approved then I waited called back tells me I’m gonna get a car next thing nothing so I was texting and calling no answer very disappointed and the sales man name is rich Henson
Zero stars given - Horribleservice
Zero stars given. I do not recommend this dealership. Very poor Costumer service. Poor management as well. My truck is under warranty and they won’t cover a part that needs to be replaced even though I spoke with the FCA and they told me it is covered under warranty. I spoke with the manager and they have no answer as to why it is not covered. I asked the manager why they didn’t catch that the part needed to be replaced when I went for an oil change a few weeks ago because I had to bring it to their attention. He told me I need to speak to his employee myself about it and he has no idea. They are giving me the run around and trying to screw me over. Not happy at all with this dealership and I would never recommend anyone to buy a vehicle here !
Would not recommend to everyone! Please read!!! - Customer X
Had a problem with dodge journey 2016. Bought the suv brandnew in Steinbach last Nov 2016. Not even 2 years the rear tires having irregular wear with 15000 mileage. Went to the Brandon Chrysler for inspection. They said need alignments and was telling us that an object cause the problem or something had hit while travelling. Really? Can't believe it. We tild them we didn't hit anything. Then, the wheels were aligned and we payed $133.00 to get it done. They won't also help in changing tires. We had to spent $761 to change all the tires in our own. They telling us its not the issue with the dodge. More than a week after, notice that the tires again getting irregular wears again with 22000 mileage the same problem,brought the car again, they said it was aligned and dont need alignment. They can't seem to find the problem. Very unresponsible staff and will not admit that the problem is the suspension. How can they do this to the customers. How can the tires will get irregular wear in just less than 2 weeks. Been googling and lots of dodge journey customers having a problem with suspension. I will not recommed dodge to anybody. They are just good on having sales but will not take responsibity when problem arise.
Worst dealership i ever had to deal with - pavzyuk
Worst dealership i had ever had to work with. Service department pads time and $$ on parts. I inquired if a problem would be covered by warranty and received Yes. I set an appointment and took time off work brought the the truck in, asked again if this was covered by warranty and was told yes agian. Just to go home and get a call in 30 min that it is not covered and i would have to pay. Probably hoping that i would agree to pay. A different dealership has taken care of the same problem for me for free. Talked to mangers and didnt no even hear attempt to apologize but some sorry excuses. This dealership is a highway robber praying on unsuspected. I would not go back even if this would be the last car dealer on Earth.
Still Waiting - dwstwrt
Went to dealership in January to enquire about 2014 Jeep Cherokee Trailhawk, they did not have stock which was understood due to delay in factory release. We were told that we would get a call as soon as they had something comparable to what we wanted in stock, subsequently stopped at dealer three times and were promised the "call". Three months later went to Winnipeg dealer and placed order, I guess Portage dealership has already got to many customers, now five months and still waiting for phone to ring. Hope it does ring one day so I can tell them I will call them back!
We purchased a 24' Wilderness Camper from this... - stinger91
We purchased a 24' Wilderness Camper from this dealership in 2008. We have had numerous problems since then that required contacting the Service/Parts Dept. The assistance we received was deplorable and we would call it the non-existent service, once you have bought the item, you can expect no service at all. From the start, here is a brief description of our problems with this camper: handle missing for antenna, T.V., radio, remote, etc. never worked properly from the start, leaking and eventually replaced skylight over shower. All these items were not covered under warranty and we paid for them. On our first long trip we had numerous repetitive problems with the tires that we also had to eventually replace upon return at a substantial cost of $448.00. Any attempt to obtain information about the so-called "tire warranty" was a complete exercise in futility, both with the dealership and with the company in the U.S. which supposedly was the manufacturer of these tires. They had never heard of the tires or anything else connected with them being on the camper we purchased. We firmly believe that the dealership replaced whatever tires this camper came with originally, along with other parts and pieces, with cheap junk!! Our latest experience was this past week upon returning from a trip west. We came home with a broken spring - and have been trying to find a replacement. Went to a machine shop, phoned 2 parts stores here in town, as well as the dealership in Swan River. Received two negative responses and one parts store here thinks they have found the right one and ordered it for us. As for the dealership where we purchased the camper, we are still awaiting an answer from the Service/Parts Dept. from an Aug. 15 phone call. They seemed very confused as to what the part was for and why we were calling them!!!!!!! We definitely would not buy another thing from this dealership and would not recommend it to anyone.
Waverley Chrysler Dodge Jeep Ram