126 British Columbia Used Car Service Centres

Kia service is terrible. - sean

Kia service is terrible. My car is new with about 26,000km on it, but it had an engine problem and stopped running on the street. Because of that, I went to service for over a week, but during that time, they didn't even give me a rental car and didn't give me a proper explanation. Then they called me today and said they were busy and would fix it tomorrow. am.

Elvin in service was a great help, highly recommend. - rosebrostrucking

Elvin in service was a great help, highly recommend. Service our Hd trucks with him.

I would like to thank Mathew in the (Service Department) - maria_61@live.ca

I would like to thank Mathew in the (Service Department) and Francesca Z. for their great customer service. Had issues with my backup camera. -Originally I took my vehicle to Langley Chrysler - poor customer service - customer service representative (Angela) advised I was not able to get a loaner for 2 months and unless they keep the vehicle for a few days and drive it around (my gas and no loaner) to confirm the issue of the back up camera not working. (although we had photos of the backup camera not working) they couldn't fix the the issue unless they saw it. (Diagnosis does not detect electrical issues). Fed up with Langley Chrysler and their poor customer service, I took our 2017 Ram back to the original dealership I purchased from. I called and spoke to Francesca, advised of the issue and about the loaner vehicle. She advised to leave it with her and she would call me back. Francesca called me back, she booked an appt with Matthew in the service dept and provided a loaner vehicle. Took my vehicle in the next day, saw Matthew - he reviewed the issue, at this point the backup camera was not working at all. Advised Langley Chrysler replaced the backup camera last year and the year before that. Matthew advised to leave it with him. The loaner vehicle was ready for me to pick up, The same day I got a call back from Matthew and advise it was the wiring harness (which they replaced) and the camera was working. Advised I could pick up the vehicle anytime on the weekend. The service provided by both was fabulous. Thank you both for a great experience and fast results.

Recently I guided a friend of mine to a Golf Sportwagen... - Mike W.

Recently I guided a friend of mine to a Golf Sportwagen at Harbourview . The trade in transaction was very uncomplicated and without pressure. Sean (the dealer principal ) was nice enough to have a chat and Sean in sales sealed the deal . This is still a family run business and it really shows . Subsequently I have just had a service of my own Golf R and found that end of the operation to be at least as efficient and welcoming. Thanks to Iain and Jay . I rate this place as amazing , almost like a bygone era .

10 out of 10 I purchased a used vehicle back in Nov from - Chelli

10 out of 10 I purchased a used vehicle back in Nov from this amazing dealership, the exsperience was already an outstanding one, a couple months of owning it an there was a problem I encountered. I contacted them and they called me back right away got me in right away and took care of everything! And it that wasnt enough they even cleaned my vehicle for me , that was an added cherry on top. I reccomend this dealership and service team 100% You cant get any better than Island Chevy Buick GMC. I live mid Island and I will make the drive to have service like this over anyonelse ! These people are amazing. Thanks guys keep up the amazing work !!

I was so pleased and happy with the friendliness and the - Valerie

I was so pleased and happy with the friendliness and the understanding of the whole staff because I had to cancel a couple times and they just made it so comfortable. I’m super happy with the work that I had done to my vehicle and I highly recommend Owl 🥰

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

The negligence of this shop almost caused an accident on - Wendy Cooluris

The negligence of this shop almost caused an accident on the highway for myself and my kids. We noticed a weird grinding noise while driving, when turning and accelerating and decelerating. We had asked if it was covered under warranty and they had said it depended on the repair. If it wasn’t covered or nothing was found we would pay for the diagnostic. We also had a service done later and asked them to check for the same thing. They assessed it and told us they gave it a thorough look through and a test drive. They said there was no sound or grinding they could hear or feel. They said they tightened a couple things. I got in the SUV and immediately could still feel/hear the issue though it seemed a tad better. My husband tried it out too and went back in the shop and said it was still there. They assured him that any sound we thought we could hear/feel was a regular noise. We went home and eventually called back. We were told vehicles make noises and to rest assured they checked anything it could be and there is no issue. They made us feel incompetent. At the service, they still said there were no issues. Again, telling us there was nothing to hear or feel. We called in once or twice more and were told said they can check again but we are on the hook for paying when there is no actual issue. Most driving has been in town. While driving on the highway, we had a dangerous wobble but there was no where to get work done. I had it happen enough times to know it wasn’t the road conditions but had no safe places to stay/get reception for 100km or so. I figured my wheel alignment wasn’t right and took it in to KalTire. They checked the alignment and also found we had a control arm issue. They fixed it an the issues we noticed when we took it to Honda were also foxed. They said it can be called a death wobble because it can jerk you to the side and then back again which can be incredibly dangerous at high speeds. I contacted Honda and spoke with the service manager Tyson. He basically said there is no way they could have predicted this was an issue when I brought it in. He maintains there was no way for them to know there was an issue. When I asked Tyson how they checked for the control arm he sidestepped the question, Kal Tire says their protocol allows for everything to dangle which is how they found the issue and most shops won’t do this. Tyson refuses to acknowledge my concerns as real concerns and says that because it was months between my concerns and getting the vehicle actually fixed there was nothing wrong with the vehicle especially. I asked him if my concerns in the beginning could indicate a lower control arm issue or not. He eventually conceded that they can indicate a lower control arm but isn’t necessarily the issue. This shop put my family at risk.

Rude service employees. Twice my cars were damaged. My... - Arman Paraiso

Rude service employees. Twice my cars were damaged. My 2018 Sorento got a huge scratch while still under service. They won't accept the responsibility and want to have the repair charge to my insurance. My grand daughter was picking up my 2018 Soul after the service is done but I noticed a fresh scratch in front but they claim it's not their fault. Worst is that they drove her away rudely because another customer is in line. This is the worst service experience we had in Kia Richmond. We will never come to you for service again.

On about May 5th, I made an appointment to have my car - Thequietone

On about May 5th, I made an appointment to have my car looked at because I felt the transmission failing. I was afraid to drive the car. Vancouver Kia (who I am leasing this brand new car from) would not look at my car until May 31st because they said they "have no Technicians". I said the car will be dead by then and I cannot just park the car and not use it for nearly a month. I am disabled and need a car to get to my 2 jobs (Cannot take transit because of all the walking, I have MS and work in a dangerous neighborhood at night. Also, transit commute to my main job is 4 hours) Sure enough, my car died in a major intersection on May 9th. This could have caused a major accident. I missed work and had my car towed to Richmond Kia who helped me in right away. Before the car even broke down, Richmond Kia set up an appointment for me for the next day, since it was a serious matter. My car died the day before my appointment at Richmond Kia. They triage repairs at the Richmond location. Vancouver Kia told my husband they do not do triage repairs (husband went to see them in person on May 7th to ask again if they could get me in faster because he confirmed there was a serious issue with the transmission)..So they had no problem letting a disabled woman who has problems walking, drive a car with a slipping transmission. Richmond Kia had to replace the entire transmission on this brand new car. I am out many hundreds of dollars because of taking Ubers and missing work. After writing a letter to Kia Canada, I got a courtesy car and my car was fixed in a week. Initially they said it would take many weeks, but did everything to push things ahead when I told them my work and health situation. I will not deal with South Vancouver Kia again and will never lease from them again. I am paying lease payments and they expected me to go without a working vehicle for over a month. No offer of a replacement car or courtesy car or anything. I was going to buy this car after the lease was up, but I will not be purchasing it now. In 9 months time the transmission failed. The suspension feels messed up already too. I really want to just dump this lemon off at the dealership, hand them the keys and walk away. I would except I don't want my credit destroyed. I am stuck leasing this lemon for 4 more years. If a customer is making over $500 per month in lease payments, you should not strand them without a vehicle for over a month! I think that's breach of contract or something isn't it?

Three strikes! - BSmythe

I brought my 2013 yamaha outboard in for a 20 hour tune-up for the upcoming salmon fishing early run. Was told it would be ready friday (3 days).Five days later at double the quote I finally got my boat in the water only to have it quit on me twice. If it wasnt for nearby fishermen the second time I would be smashed up on the rocks now.Took it to another dealer and they found my impeller was completley missing and no oil in the motor and the spark plugs finger tight!Good way to send someone out on the river.Thats what I get for making a backdoor deal with the owners son!Never again!

Accommodated me on my only day off. - Riana

Accommodated me on my only day off. Answered all my questions. Very respectful and polite