498 British Columbia SRT Service Centres

Tried to Charge $1500 for a basic service. - kevin

Tried to Charge $1500 for a basic service. Staff very unfriendly, show room dirty and organized.

had vehicle serviced here and they did a great job. - shane

had vehicle serviced here and they did a great job. it was in and out quickly

Ryan and John in the service and Auto body department are - dale

Ryan and John in the service and Auto body department are amazing. Top shelf as well as the rest of the staff in sales. Best GM store on the island.

1. Have you ever learnt that, after bringing a brand new - Frustrated Customer

1. Have you ever learnt that, after bringing a brand new 2023 Toyota back to the dealership to repair the "same problem" and found out, later, that the solution given from the service is, instead of fixing it, TO DISABLE that function ? (that considered fixed)!! 2. Have you ever heard a service manager & his subordinate telling you that fixing a brand new Toyota is limited to certain perimeters ? 3. Have you ever heard that, the voice command of a brand new Toyota can be affected/triggered (not activated) by languages other than English ? If this is true, then, Toyota with voice command should not be sold to other ethnic groups. 4. Have you ever heard, a customer who brings a brand new Toyota back to the dealership for service, has no say about his/her car as the service centre will disable the feature/function of the car without obtaining his/her approval; and even being objected by customer, the service centre refuses to switch the feature back on before returning the car to the customer. All the above happened to my brand new 2023 Toyota Venza on January 25, 2024 around 4.30pm @ Port Moody Open Road Toyota. Associated with the happening are Cameron Ma & Yuan Li. During my 1st visit to the service centre on Dec.29/2023, this guy reminded me to "give them a 10/10 review" because it's necessary for "him" to carry on his post. But with this type of servicing attitude and principles, how could you possible offer a 10/10? This service centre gives me the impression - they fix whatever they "know how to fix", but hide whatever they are incapable to fix. Conclusion - Disabling a feature of a brand new car is also a fix !!!

Nice facilities to wait while my vehicle is getting - Aluman

Nice facilities to wait while my vehicle is getting maintenance done. Prices on the services on the high side.

The service dept at langley Suburu is an absolute rip - quadrelli

The service dept at langley Suburu is an absolute rip off. I live close to them but drive all the way to Jim Pattison Subaru in Coquitlam so I can get honest service and not be ripped off. I bought my car at Langley Subaru and that went well , but the service dept is the worst.

Friendly, helpful and knowledgeable staff. - Brian

Friendly, helpful and knowledgeable staff. The very best service department. Work was done on time and exactly as quoted.

People was amazing and service was done quick and - Lotfi

People was amazing and service was done quick and perfect, i am happy for that

Kevin and his staff in the service department display and - Tony

Kevin and his staff in the service department display and deliver exemplary arrention to customers in a most attentive manner. Congratulations Kelowna Toyota for assembling such a professional team.

The worst customer service I have ever had. - amandahearts38

The worst customer service I have ever had. My engine seized and was under recall. It took their recall center 7 months to give an okay to replace the engine. The wrong paperwork was sent in. No one returned my calls. I was NOT offered a courtesy car. Mistake after mistake was made. When my car was ready for pick up it was unwashed after.sitting in their lot for 7 months. And damage had been done to my front bumper while in their lot? So they have offered to replace it? I was offered ZERO compensation for the inconvenience they caused. Taryn was their one shining star who tried to smooth things over. However I feel I was treated terribly. I will never deal with them again. Worst customer service I have ever had!!

My husband and I will forever bring our Jeep Cherokee - LFisher

My husband and I will forever bring our Jeep Cherokee into Servicing here. We had it towed from Lake Cowichan due to a Insurance Claim and the service team, specifically Darren was phenomenal to work with. I cant come to give 5 stars only because of Sales...my husband was inquiring about a vehicle and said he wanted new. The sales kid (yes kid) kept trying to push for a pre-owned vehicle. Hubby said no, the sales kid said that is all we would get approved for. VERY WRONG. Stay away from the sales dept, but service is fabulous.

Great experience eveytime we take our vehicle for - Parmdeep

Great experience eveytime we take our vehicle for regulat maintenance. Staff is knowledgeable and very professional

Got my car serviced here , paula at the counter is very - Allen

Got my car serviced here , paula at the counter is very rude and seems to be incredibly impatience /irritable . Our family vehicle had an oil change here, later on I noticed the engine light was on showing low oil. I looked under the car and the so called "certified techs" didn't tighten the oil filter enough, just lucky I didn't drive it while it was out of oil other then a quick 20 sec startup. I would definitely go somewhere with competent employees...

If I could give a zero star rating I would. - V

If I could give a zero star rating I would. I was stuck in Surrey and picked this dealership to deal with and it was the closest and really wish I didn’t. Service department was a joke wouldn’t listen to my concerns. Half xxx fixed the problem just to be back in the shop as soon as I was home less than 24 hours after being out of the shop and telling me the problem was fixed. Now being told it was the complete opposite to what they claimed was the issue. Refused to listen to me about having warranty and fighting me about it, to having to get my dealership to help out. Left me stranded for 2 days without even a loaner and being from out of town with car seats. Wouldn’t explain to me what was all included in a service they said I absolutely needed which still turns out to be not the issue. Worst Ford dealership I have had to deal with and highly DO NOT recommend it. Would rather pay a huge tow bill next time then deal with them especially being a larger dealership. Definitely felt like I was being taken advantage of.

Firstly, I would like to acknowledge that the sales side - BogieJr

Firstly, I would like to acknowledge that the sales side of the business has always treated us well. We have worked with Sheldon multiple times and have always had a pleasurable experience. As our relationship continued with the dealership, we made the trip from Chilliwack to Abbotsford to have our vehicle serviced. The gentlemen at the counter are professional and approachable. Our latest purchase was a TAG (Trotman Auto Group) custom truck with a dealer installed BDS lift and 35s. The value of this being, dealer installation and supply of the parts was to maintain the warranty of the vehicle due to it being installed by certified technicians. After 8,500km the truck had a clunk in the front end. We brought it out to Abby Chrysler to have it diagnosed and repaired. The technician retorqued the front end (because it was loose) and after two days we received the truck back to take home. When we arrived home there was another major clunk coming from the rear end. We called the dealership and explained the situation and the nature of the dealer installed aftermarket’s. Due to us being limited to a single vehicle, we asked if it had to be looked at by their dealership and the appointment coordinator was adamant that it would be covered by Chryslers warranty and I could go to any dealership. Long story short, the other dealership diagnosed the issue as the rear being so loose the axel was shifting. (Obviously installer error). They proudly stated it was all fixed up and good to go and they handed me a bill for the repair. I was shocked as the truck still sat under 10k km and it should be covered under warranty. They explained that Chrysler will not warranty any aftermarket parts issues. When they reached out to Abbotsford Chrysler, explaining the situation, Abbotsford refused to cover the repair costs. The dealer was our go to and we had really enjoyed our experience but to be stuck with a shop bill after spending $90k on a truck feels outrageous. The dealership did end up offering a service credit at their dealership for the next service, but it turned us off from utilizing the service department in the future.

Service department just incompetent. - PaulG

Service department just incompetent. They don’t know how to deal with Jeeps. One time they didn’t tied my tire after rotation. Next time I waited for a month for axle replacement, which was not even damaged. Was not able to fix error codes. Stay away.

This dealer let me believe their 5 years warranty on - Taylor

This dealer let me believe their 5 years warranty on battery by mail me a letter,but I found it is fade one after my car dead in garage due to battery down. They ate their words like children want protect their only left candy.

I had a horrible experience with this service center. - Elliott

I had a horrible experience with this service center. They made me pay for unnecessary repairs on my F150 truck. I had to take my truck in twice for the same issue, which ultimately only required a sensor change. I ended up spending over $1,500, and they didn't even cover the towing cost the second time. Either they're very dishonest or they don't know what they're doing. I will never go back with any of my trucks and will find an honest mechanic instead.

I recently bought a 2020 Hyundai Elantra from Victoria... - Jerry

I recently bought a 2020 Hyundai Elantra from Victoria Hyundai and I couldn't get my voice recognition on my steering wheel to access my contacts on my android phone, I had a few people tried to get it to work with no luck. Called the service dept. and got in touch with Megan. She said to come on down and see if they can get it going for me. When i got there Megan got in touch with Carmen from the service dept. With in 10 minutes Carmen had my voice recognition in my car working. Made my day

Stay as far away from this place as possible. - Watchit

Stay as far away from this place as possible. Absolutely corrupt. Should clearly be investigated.

Refused to honor the Mopar Peace-of-Mind service coupon. - Arvin

Refused to honor the Mopar Peace-of-Mind service coupon. Charged $550 for an oil change and tire rotation. I walked. Other dealership still accept the coupons.

First and last time that I would have my truck serviced - mike

First and last time that I would have my truck serviced at this place , had better service on skid row garage

Not even backyard mechanics! - RichardW

Not even backyard mechanics! Told me I had a broken crank it was the waterpump impeller! Told me I had a failed catalytic convertor it was the turbo! I wouldn't take a vehicle under full warranty there or ever buy another Hyundai!!!

Went in to speak with Charlie @ Service Dept. - Mchl_kllnr

Went in to speak with Charlie @ Service Dept., and had Mike look over my concerns. Can’t thank them enough! While finishing up with the Service dept. I decided to get my 2018 Rogue appraised by Mo who had texted me previously to do just that. Before he even got a chance to setup in his office he seeked me out. We had a great time going over the options and just chatting up a storm talking about life, family and cars. Mo, Scott, and Raj were all great to talk with. I wish I could say I got upgraded to a newer vehicle, but it just wasn’t working out that way. I could see myself becoming great friends with Mo (The Rock) if we weren’t so far away from each other. I look forward to seeing him again next time!

Breanna in service is terrific she has helped me with all - mille050

Breanna in service is terrific she has helped me with all service and is wonderful

Acura of Langley service department turned us away twice - ryan.rivera

Acura of Langley service department turned us away twice for service. No help whatsoever. We even bought the car from this location. The car was involved in an accident. Its suspension was recently fixed in a body shop, but warning lights keep appearing randomly. We called Acura of Langley and the service person (Destiny) kept saying to bring the car back to the body shop and not to bring it there due to liability reasons. We went back to the body shop 3 times. They did what they could but to no avail. I would expect an Acura technician to be able to diagnose and fix the issue and not a body shop. The body shop was even trying to get help from the dealership to diagnose the problem but they refused. Payment was not an issue. We just want it fixed. We went to another Acura dealership and they took us in and offered options moving forward.