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Wonderful Experience. - TCampbell
Great experience with all involved! Nothing you asked for was too much. Tem & Mike all made the experience an easy, enjoyable one!! Thank you for all the help.
Poor Services - WB
I bought my vehicle here and had a great experience with that side of the company. Then the service side of things.....If you want to be charged for things they didn't do....Being called a liar by the staff helps keep everything nice and calm, who ever heard the customer is always right? HA, I guess things work differently here.....I would NEVER recommend anyone bringing their vehicle here to be serviced. Buy a vehicle, yes....I know its only one mans opinion.
Customer service at North side Mitsubishi - 3dhoops
Can recommend this dealership, solely based on my interaction with their used vehicle specialist Kyle Gardner. He went above and beyond to accomodate my wife and I. He was invaluable to us in arriving at a decision that was best for us. Though circumstances meant that we did not ultimately purchase here. It was not because Kyle had not earned our trust or derserved it. If I am ever in the market to purchase in the future I woild not hesitate to contact Kyle. If anyone is in that position, you should definitely give him a shout. You will be in good hands.
This company will scam and take your money and run... - Scott
This company will scam and take your money and run BIGGEST crooks I have ever seen DO NOT buy anything from here Do not buy run away.
they try to convince you to put a non refundable deposit - jay
westside Mitsubishi sales is the typical buyer beware they will convince you to put a non refundable deposit on a vehicle even in the viewing process. p.s. watch out for hail damage vehicles being sold as new
Feel Scammed - Concerned Mom
I went to this dealership to buy my daughter a used car thinking that at least they would have a mechanic look it over as I know nothing about cars. I was guaranteed that it had been checked and originally told in my emails that anything wrong with the car would be fixed before we took possession. We had to travel to the dealership as we are out of town and when we arrived nothing was done and was going to be done. The oil wasn't even changed. There was also a mechanical issue that I am sure, had a mechanic actually looked at the vehicle, would have known work needed to be done. Tires were bald and severally out of alignment. I would not recommend this dealership at all. New or used
Skip this dealership at all costs.... - Doug Owens
Skip this dealership at all costs. I was interested in a vehicle there and inquired online - arrived at the dealershp as expected and waited around to meet the sales person (Anthony). Took a test drive - little bit of a bumpy sales experince; vehicle wasn't ready, he knew next to nothing about it, made some promises regarding a repairing a few minor deficiencies that were in my mind impossible to fix. But that wasn't where things went off the rails... when it came time to discuss price of the vehicle they told me they had a person in the next office over (who arrived after me) that was willing to pay full list and it was SOLD. I left a little frustrated - on the drive home I get a call from another salesman (Chris?) and he says he's sorry that I should have been given first righ of refusal (perhaps the offer they thought they had was not as solid as they thought?) and that if it falls through he'd be sure to call. Weekend passes
no phone call - check online sure enough the vehilce is still listed. Reluctanly I email to see if still available and it is - apparently the 'sure-thing' has fallen through because of financing. I ask for a call back on it and get a 'so you're interested in the vehicle?". Ahh.... yeah.... cash sale, no trade in, was siting in front of you on Friday with money in hand ready to deal but was escorted out... "do you want to make an offer?" Umm... already have? xxxxx in your court. Kenton (GM) sends a text - so you have questions on the vehicle? Exasperated "Yes...." You guys going to counter my offer? Do you know what my offers is? Are you aware of what has transpired so far? Kenton (GM) wholly disinterested in having a conversation, too late in the day and apparently sooo many sales that they don't need to entertain my business, return calls, deal faithfully or care about the customer experience at the dealership. Do yourself a favour and skip Platinum Mitsubishi and perhaps sales will drop low enough that they will start paying attention to customers that are willing to risk a purchase there.
Crooks - Raelene Smolley
My mother and I went to Southside Mitsubishi with the serious intent of purchasing a vehicle and driving it home that day. After a positive test drive, it came down to the numbers. The first slick trick they had for us was presented with the cost , some additional add ons and the cost bi-weekly. I knew instantly the numbers did not add up at all. The additional add ons were presented in a way to make us believe there were included in the cost of the vehicle. No. This $23,000 USED vehicle quickly added up to a $30,000. Mmmm for that price we could have bought a brand new vehicle for 0% financing. Here’s a breakdown of the add ons .
$699 prep prep- so basically to clean the vehicle and “polish it” sorry other dealerships present you with a clean vehicle WITHOUT an additional cost
$699 delivery inspection- also something other dealerships present you with included in the cost of the vehicle. Last time I checked I’m pretty sure a vehicle with 20,000km most likely doest need an inspection. Even getting a second party inspection wouldn’t cost that much.
Last but not least $699 for “fees”. Administration costs. Sorry but I purchased a used vehicle from a dodge dealership. Guess how much those fees were ? ... $28.00
Also note, we were dealing with the manager himself. After going back and forth for about an hour. Having the sales man jerk us around. They were only willing to give us a deal on a portion of the 3M. But only as we were walking out the door that offer was presented. So beware of their tricks and I’d suggest just saving your time by just avoiding them all together.