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Wonderful Experience. - TCampbell
Great experience with all involved! Nothing you asked for was too much. Tem & Mike all made the experience an easy, enjoyable one!! Thank you for all the help.
Things Have Really Changed - GB
Originally bought our vehicle from "Courtesy' Mitsubishi which is now Bow. Always had great experiences and service but things have really gone downhill since the change of ownership.
We own and service 3 Mitsubishi's at Bow. Well we used to.
Was planning to have all of my fluids changed - Transfer Case, Rear Diff, CVT but they want to charge the full individual rate for each item when other dealers will package it together. I have done it myself before and it is legitimately an hour of work plus fluids. To bill it out at book rate is ludicrous.
Service manager refused to match the other dealer and was rude and abrupt. She's new like most everyone at the dealership.
Needless to say I will be servicing and buying elsewhere in the future and we have bought 5 Mitsubishis in 3 years. Shame, was a great dealership before the change.
Customer service at North side Mitsubishi - 3dhoops
Can recommend this dealership, solely based on my interaction with their used vehicle specialist Kyle Gardner. He went above and beyond to accomodate my wife and I. He was invaluable to us in arriving at a decision that was best for us. Though circumstances meant that we did not ultimately purchase here. It was not because Kyle had not earned our trust or derserved it. If I am ever in the market to purchase in the future I woild not hesitate to contact Kyle. If anyone is in that position, you should definitely give him a shout. You will be in good hands.
Awesome - Tamara
Amazing people, very helpful. They worked there A$& off for me!! Thanks guys... The team went above and beyond. Very patient with my picky ness 😊
Nothing but liars and scam artists - TiredofBS
Husband and I dealt with these guys a year ago, and had absolutely no issues, nice little car. This year we decided to trade it in for something bigger for the winters around where we live. Husband applied for something bigger two weeks ago, were told on the phone that he had approvals, but no one ever got back to him, we finally went in, got told we didn't have approvals, but conditional approvals, and that a co-signer would help. got a cosigner for the SUV we wanted, were told that we were approved for that SUV with a cosigner. Wednesday we were told to come pick up the vehicle that it was ready to go. We couldn't make it Wednesday so we went yesterday instead. They pulled what is called a bait and switch which is illegal. Told us we were approved for the vehicle we had picked out, went to go pick it up yesterday only to be told that we were not approved for the vehicle we picked, but were approved for a smaller SUV which not only had way less options, turned out to be a repo and had a bunch of damage, front bumper smashed up, rear bumper smashed up, tail light smashed, fog light smashed, radio screen smashed, they are replacing all but the rear bumper, said replacing the rear bumper would bring up the price on the vehicle, which i think is complete crap, not our fault the vehicle is damaged, why are they selling us a damaged vehicle? So now if we decide to go with this deal we have to wait another week on top of the two we have already been waiting. My patience has grown thin, the lied to us, they are trying to put us into a xxx. Don't ever deal with this dealership.
they try to convince you to put a non refundable deposit - jay
westside Mitsubishi sales is the typical buyer beware they will convince you to put a non refundable deposit on a vehicle even in the viewing process. p.s. watch out for hail damage vehicles being sold as new
Skip this dealership at all costs.... - Doug Owens
Skip this dealership at all costs. I was interested in a vehicle there and inquired online - arrived at the dealershp as expected and waited around to meet the sales person (Anthony). Took a test drive - little bit of a bumpy sales experince; vehicle wasn't ready, he knew next to nothing about it, made some promises regarding a repairing a few minor deficiencies that were in my mind impossible to fix. But that wasn't where things went off the rails... when it came time to discuss price of the vehicle they told me they had a person in the next office over (who arrived after me) that was willing to pay full list and it was SOLD. I left a little frustrated - on the drive home I get a call from another salesman (Chris?) and he says he's sorry that I should have been given first righ of refusal (perhaps the offer they thought they had was not as solid as they thought?) and that if it falls through he'd be sure to call. Weekend passes
no phone call - check online sure enough the vehilce is still listed. Reluctanly I email to see if still available and it is - apparently the 'sure-thing' has fallen through because of financing. I ask for a call back on it and get a 'so you're interested in the vehicle?". Ahh.... yeah.... cash sale, no trade in, was siting in front of you on Friday with money in hand ready to deal but was escorted out... "do you want to make an offer?" Umm... already have? xxxxx in your court. Kenton (GM) sends a text - so you have questions on the vehicle? Exasperated "Yes...." You guys going to counter my offer? Do you know what my offers is? Are you aware of what has transpired so far? Kenton (GM) wholly disinterested in having a conversation, too late in the day and apparently sooo many sales that they don't need to entertain my business, return calls, deal faithfully or care about the customer experience at the dealership. Do yourself a favour and skip Platinum Mitsubishi and perhaps sales will drop low enough that they will start paying attention to customers that are willing to risk a purchase there.
Warranty work - Tra
I have a outlander with only 26,000 Km’s on it, Took it to Southside as the antenna was leaking into my vehicle, they had looked at it said it was warranty had to order the part in which would be about three weeks, long story short, part came in, booked my car in today to have it repaired..... now they’re saying it’s not warranty and they won’t be fixing it..... oh also forgot to say now they’re saying the part is not even IN.... after they said it was in and that’s why I booked my appointment with them, like I want to waste a day on nothing, nothing but LIARS there. I will never take my vehicle to that dealership again.... I will drive to red deer as I have never had a problem with red deer whatsoever. So if you can AVOID this dealership. I highly recommend you do. LIARS.