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I wanted to share my personal experience I had with... - Leanne B
I wanted to share my personal experience I had with Northside Mitsubishi.
READ THIS BEFORE YOU BUY A VEHICLE FROM NORTHSIDE MITSUBISHI
This dealship will do anything to make money!!
I’m not writing this post to maliciously attack Northside Mitsubishi’s staff for their lack of professionalism, lazy and crooked customer service, or their greasy and manipulative sales techniques. I’m writing this post just to give them a little bit of constructive criticism. After all, their #1 priority should be providing great customer service, right? ESPECIALLY to a client that literally just spent THOUSANDS of dollars on one of their vehicles.
I hope Northside Mitsubishi staff will put their egotistical ways aside and read this post with an open mind and take this opportunity to reshape the way they run their company. Lying and taking advantage of people is not how you become successful!
I’ll only list the 4 most important areas that are in need of improvement.
But before I do that I need to acknowledge who is most at fault for this nightmare of an experience. And that person is me.
I have always been a bit naive when it comes to understanding peoples lack of empathy towards each other and their ability to screw someone over without blinking an eye.
That’s always been something I have struggled with and here I am again, shocked at peoples eagerness to cheat and manipulate.
But good news is I’m learning the corrupt ways of car dealerships!
Actually that isn’t entirely fair to say. I have purchased through Northstar HYUNDAI on 3 different occasions and have never ever been treated like this! In fact, quite the opposite! Actually felt valued there.
Major regret switching car companies!
Anywhooo..Here we go.
1.) Do not lead the customer into believing that an initial on a notepad with the negotiation numbers is BINDING WITHOUT even driving the vehicle.
#2) Salesman..I appreciate your openness about how much money your sales manager makes but by sharing these kind of details it shows your lack of professionalism and just makes you look sleazy.
Also side note, maybe don’t show up to work 4 hours late, this wouldn’t be acceptable at any other company so not too sure why it is at Northside Mitsubishi.
#3 Finical Manager and Salesman:
Do not PROMISE the repair of the vehicles Bluetooth. Unfortunately I’ve learned at Northside Mitsubishi they allow these types of fake guarantees to push the sale, leaving the customer with a defect that CANNOT BE FIXED.
#4 DO NOT PERFORM ANY “SERVICE MAINTENANCE” on a customer’s brand new vehicle without telling the customer WHAT you are doing, HOW MUCH you are charging and WITHOUT a SIGNATURE or VERBAL authorization from the customer! OTHERWISE the customer will TRUST that you are only repairing or investigating what the client has WRITTEN and VERBALLY requested to be looked into, (Obviously the xxxx Bluetooth)
I am not only stuck with a vehicle I do not want I am stuck dealing with this untrustworthy greasy company until I get another vehicle.
Lesson learned!! Rant over! Moving on now!
Phenomenal Service - Morgan McNiven went above and beyond... - Cindy M.
Phenomenal Service - Morgan McNiven went above and beyond in getting me into my new vehicle. Kudos to both the Finance and Service teams. Thank you
Everyone was awesome from start to finish. Had my new car... - jennylh06
Everyone was awesome from start to finish. Had my new car in about 2 hours. Great job from John, Rick and Dominic.
Worst experience ever, it took two weeks to get my truck... - Noe
Worst experience ever, it took two weeks to get my truck and once I got it it had a hole on the passenger door and when I called to complain about it I got a text back saying that they could fix that but I had to pay for it because they didn’t know how that happened so definitely not going back to them and I won’t recommend it to anyone, sales person name is Desiree and it wasn’t helpful at and and neither was Luke the manager!!
These guys will suck your money. Do not go there.See... - arasuqaqc
These guys will suck your money. Do not go there.
See my previous review which is posted on two weeks ago. See below for current situation.
The New alternator is not working within 6 days. I don't know what kind of diagnosis they did and why they charged for diagnosis?
Now they are saying "unfortunately AMA didn't sent certified technician" who replaced the new battery last week and who checked the power supply from Alternator to battery. AMA provided the copy of their check and stated the alternator not charge the battery. I arranged third party technician to check the car and he said the same.
Towed my vehicle with my own cost because southside Mitsubishi service center manager said drop the car with customer own expenses and they don't have tow service. He said without seeing car he cannot say anything or any answer regarding 6 days before replaced alternator. Yesterday I got the text message from "Rhianon Barrett" saying alternator is functioning in good condition but some external source is running your car that's why getting dead frequently, If customer agree to pay re-diagnosis fee then showroom will do re-diagnosis to find out what is that external source is running.
Why they charged diagnosis fee on couple of week before and why they didn't catch this issue since 2020?
1.May be they are planning to replace one by one part from my car thru trail and error method
2. May be they don't have qualified and experience technicians
3. May be they purposely xxxxxxx my money to build their wealthy.
4.Rude Service manager/ team and owner doesn't know what's going on there
5.Mitsubishi doesn't audit these kind of dealership
I have requested service manager to provide his email address to send all documentations since 2020, he said "No email address for him", only proceed thru phone calls.
I never installed any external source in my car. I was installed remote starter three years before and car was in good condition until 2020. Yesterday I removed that remote starter and even though my car is not started and dead in my underground parking lot.
The following costs are spent because of this poor service center,
1. Battery replaced- nearly 200 CAD
2.Starter replaced - nearly 900 CAD
3. Alternator replaced - nearly 1000 CAD
4.Battery replaced 2021-nearly 240 CAD
5.Third party inspection-nearly 200 CAD
6.Tow charge-nearly 100 CAD
Southside Mitsubishi need to inspect my car thoroughly and fix all the issues by their own cost. I am not a fool to tow my vehicle again to your service center.
I am going to wait until end of this month, Lets see what is the response from you guys.
Very poor, Aaron (manager) and Kathleen (finance) are... - Bil
Very poor, Aaron (manager) and Kathleen (finance) are SCAMMERS. They will change your contract details without your knowledge after you signed up. These people are LIARS and EVIL. DO NOT DO BUSINESS with Mitsubishi West Side Edmonton. All the negative reviews are true! Save yourselves from headache and pain they gave me.
Wonderful Experience. - TCampbell
Great experience with all involved! Nothing you asked for was too much. Tem & Mike all made the experience an easy, enjoyable one!! Thank you for all the help.
35 minutes agoNEWNot impressed. Bought a 2009 Outlander... - C Wood
35 minutes agoNEW
Not impressed. Bought a 2009 Outlander from them online back in January, sight unseen as I am an 8hr drive away from them. Will never do that again. Vehicle condition was not as presented. 2nd row headrests were missing (later found and supplied). All 4 summer tires and the spare were flat. Sales rep had said there was a slight rear end impact but no damage. Not true. The rear tailgate is 1/2" out of alignment from left to right and the right rear trim clip is broken. Many more dings and stone chips than I was told existed. Sales rep coincidently quit the day of delivery. Within a couple of months of ownership the bluetooth has stopped working, both rear shocks are leaking ( hard to believe BOTH would go with only 1100 km driven). Had my mechanic look at it when it arrived and he felt the front CV joints were noisy and may need replacing. His quote on replacement was refused by Platinum Mitsubishi as they claimed he was only speculating and they wanted to check for themselves. Emails were sent to the GM but they have not made any attempt to resolve anything unless I drive 8hrs for them to take a look. There is no dealership up here so I'm pretty much stuck with a vehicle I don't trust and overpaid for. A few lessons learned here but I will never buy from Platinum Mitsubishi again.