Skip this dealership at all costs. I was interested in a vehicle there and inquired online - arrived at the dealershp as expected and waited around to meet the sales person (Anthony). Took a test drive - little bit of a bumpy sales experince; vehicle wasn't ready, he knew next to nothing about it, made some promises regarding a repairing a few minor deficiencies that were in my mind impossible to fix. But that wasn't where things went off the rails... when it came time to discuss price of the vehicle they told me they had a person in the next office over (who arrived after me) that was willing to pay full list and it was SOLD. I left a little frustrated - on the drive home I get a call from another salesman (Chris?) and he says he's sorry that I should have been given first righ of refusal (perhaps the offer they thought they had was not as solid as they thought?) and that if it falls through he'd be sure to call. Weekend passes
no phone call - check online sure enough the vehilce is still listed. Reluctanly I email to see if still available and it is - apparently the 'sure-thing' has fallen through because of financing. I ask for a call back on it and get a 'so you're interested in the vehicle?". Ahh.... yeah.... cash sale, no trade in, was siting in front of you on Friday with money in hand ready to deal but was escorted out... "do you want to make an offer?" Umm... already have? xxxxx in your court. Kenton (GM) sends a text - so you have questions on the vehicle? Exasperated "Yes...." You guys going to counter my offer? Do you know what my offers is? Are you aware of what has transpired so far? Kenton (GM) wholly disinterested in having a conversation, too late in the day and apparently sooo many sales that they don't need to entertain my business, return calls, deal faithfully or care about the customer experience at the dealership. Do yourself a favour and skip Platinum Mitsubishi and perhaps sales will drop low enough that they will start paying attention to customers that are willing to risk a purchase there.