I purchased a used Volkswagen car from this dealership back in October, the sales representative I had was great all around. Sotheby’s day I pick up my car I get 20 minutes out of the city and my rear view mirror falls off my windshield, so after speaking with the GM of the dealership I go to the local glass who was unable to re-attach my mirror due to the sensor in the back of it. I was told that my car had two features that have sensors in the back of my mirror when I bought it well neither of those features had work since I got my car. So after phoning the GM who didn’t answer, the receptionist tells me that he told her he’s been trying to phone me but I’m not answering (I never got any phone calls from him) so when I question that I’m told well my mail box was full so he couldn’t leave a voicemail which was also weird since I had no voicemails (how is my mailbox full if there’s nothing in it?) so after multiple weeks of trying to get a hold of the GM. Finally I get ahold of him at this point it’s been 3 weeks since my mirror fell off (3 weeks that I’ve had no mirror) so I’m not very ecstatic, after being annoyed on the phone he sets up an appointment to get my sensors in my mirror looked at free of charge so 2 1/2 hour drive to the city and they re-reattach my mirror. When I pick up my car I had asked what the problem was with my sensor and the service representative had no idea they were supposed to look at my sensors, and I’m told that I have to make another appointment. So again after speaking with the GM we agree that they are just going to replace the windshield because after I researched I found that once these sensors are taken off the windshield they don’t always work again. So now my second 2 & 1/2 hour trip to the city and I get a new windshield and once again they didn’t know they were supposed to look at the sensors but now 1 senor works and 1 doesn’t, so this time I say I want my car to go to an actual Volkswagen dealership so the GM agrees to send it to a Volkswagen dealership so I make the appointment take it in (now my third trip to the city) the Volkswagen dealership tells my I need new sensors which is an entire new mirror. So the Volkswagen dealership orders the part and I make another appointment to get the new mirror put in, so once the mirror was in I went back to the city (trip #4) they install the mirror and still 1 sensor work and 1 sensor doesn’t. So the Volkswagen dealership phones me and asked why I think my car has this sensor that isn’t working, so I explained well I was told it had both sensors when I bought it and I’ve had it into the Mitsubishi dealership where I bought it but they can’t fix it. The machanic at Volkswagen continues to tell me that my car only has the one sensor that the dealership lied about the second sensor. So I sent 10 hours worth of fuel on four different trips to the city and had the GM conveniently never be around when I’d phone even when the receptionist said he’d be in. Just simply based on my experience with the General Manager avoiding my calls I’d never purchase from this dealership again.
Just to clarify tho the only staff I was not happy with was the General Manager all the service representatives and the sales representative were great.