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Zender Ford
Spruce Grove, AB
807 Reviews
Zender Ford is a locally owned and family operated Ford dealership in the heart of Spruce Grove, AB. Established in 1984 by Ken Zender, it is now being managed by the next generation of Zenders - Shayne Zender, Chad Zender and Codie Richard.
We pride ourselves on the best customer service in the auto industry with local values, everyday low prices and a commission free sales staff. We're here to help you find the perfect vehicle that fits your needs. That's the Zender Advantage.
"I want all the Ford vehicles in the province to have a Zender sticker on them. I want to make sure that every Ford in this area is serviced by us as well. Most importantly, we want to make sure that every driver is completely satisfied and happy with us." - Chad Zender, President of Zender Ford.
Whether you're in the market for a New or Pre-owned vehicle, in need of vehicle repairs or even just a quick oil change - Zender Ford will treat you like family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 807 reviews
April 14, 2021
I put $3000 down on a truck. Received a bill of sale. Sold my existing truck thinking I had one secured. Put insurance on the new one. Had the buyer of my existing truck send the money direct to Zender F Sold my existing truck thinking I had one secured. Put insurance on the new one. Had the buyer of my existing truck send the money direct to Zender Ford because the sales lady and the finance person were extremely pushy and said the sales manager was demanding immediate payment. I sent them additional money to top up my down payment. Then Shane cancelled the deal because I sold my truck privately to a wholesaler for $7000 more then Zender offered me. When did it matter to whom I sell my truck to as long as they get their money??? I was out the money it cost me to wire them the money. It cost me to insure the new truck. And my family is without a vehicle and borrowing rides while I search for another vehicle to purchase. I called repeatedly to find out what happened but the sales lady, finance person and sales manager all refused to return my call claiming that Shane Zender told them not to. Only the receptionist would tell me that they were told I was only to talk to Shane directly. Of course he was unprofessional and would not return many phone calls. Zender Fords customer service is the worst I’ve ever experienced in any situation. IMHO run don’t walk to any other dealer. More
by Naes10
April 13, 2021
Dee, Sandra and Sharon are masters at their crafts. They were patient, pleasant and extremely knowledgable. I bought my first Mustang and love it! I would have no problem referring them to someone. I were patient, pleasant and extremely knowledgable. I bought my first Mustang and love it! I would have no problem referring them to someone. I should mention they all have very good sense of humour 🙂 Bernie More
by ritchiebernie
April 02, 2021
I like the family oriented atmosphere of this dealership. I had a truly amazing experience buying my first car. Anthony went above and beyond my expectations and I would highly recommend both him and Zender I had a truly amazing experience buying my first car. Anthony went above and beyond my expectations and I would highly recommend both him and Zender Ford to my friends and family! Thank you for everything! More
by alyjfarr
Employees Worked With
Anthony Surrendi
March 29, 2021
Diane was personable and friendly - even when she wasn’t at work she was reachable! Much appreciated. Would recommend the sales team at Zender!!! Thank you! at work she was reachable! Much appreciated. Would recommend the sales team at Zender!!! Thank you! More
by Ryan
March 28, 2021
We returned to Zender after my daughter bought a used vehicle two years ago. Her experience then was very positive. Our experience with our recent purchase was just as positive. Anthony and the Zender vehicle two years ago. Her experience then was very positive. Our experience with our recent purchase was just as positive. Anthony and the Zender Team were easy going, helpful, and professional. The Zender experience is unique. We felt like we were dealing with a honest business that avoids the traditional pressure tactics so common these days. If you want a great customer experience go visit Anthony and the Zender Team. More
by Brad
Employees Worked With
Anthony Surrendi
March 24, 2021
I had an awesome buying experience with Zender, Andrew Bonyai and Sharon Thompson made me feel comfortable and I never felt pressured. I recommend these 2 people for your next vehicle purchase. Well done Bonyai and Sharon Thompson made me feel comfortable and I never felt pressured. I recommend these 2 people for your next vehicle purchase. Well done Zender! More
by KCooper
Employees Worked With
Andrew Bonyai
March 22, 2021
Never again will I let anyone be so condescending this is for the finance dept. All others have been wonderful However, I must now find another dealer ford will never again be in my driveway. for the finance dept. All others have been wonderful However, I must now find another dealer ford will never again be in my driveway. More
by dm
March 11, 2021
Erik went above and beyond to help seal the purchase of a new suv for me. He was quick and knowledgeable with all questions asked to him. A great salesman! new suv for me. He was quick and knowledgeable with all questions asked to him. A great salesman! More
by Ekz2020
Employees Worked With
Erik Leitheiser
March 09, 2021
It was such a great experience dealing with Zender Ford and Anthony with the help of D as well and the experience was seamless I live 4 1/2 hours away so I was able to come in after providing all documents and Anthony with the help of D as well and the experience was seamless I live 4 1/2 hours away so I was able to come in after providing all documents with great communication sign papers and leave within 40 minutes it was wonderful and I think them so much for their patients answered all of my questions it was great. More
by Casey
Employees Worked With
Other Employees :
Ember Thomas, Anthony Surrendi
March 06, 2021
Fast, friendly, honest and hard working to earn your business. Fair deal, great service. A dealership and salesmen I would recommend to anyone. After 5 dealerships and 6 test drives later, I found my m business. Fair deal, great service. A dealership and salesmen I would recommend to anyone. After 5 dealerships and 6 test drives later, I found my match. Thanks Sender. More
by moose.yeg
