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Wolfe GMC Buick

Edmonton, AB

Overview
Employees
Reviews
4.9
2,154 Reviews
Welcome to Wolfe GMC Buick. We are proud to have served the Edmonton and area market with quality General Motors products since 1962. Located on the corner of 184 Street and Stony Plain Road, our modern full service facility is equipped to serve you, whether you need a new vehicle, used vehicle, maintenance, repairs, or parts and accessories for your present vehicle. We are committed to greeting you with a smile each time we meet you, as we truly appreciate every customer who contacts us. Our staff are well-trained and have the resources to satisfy each of your particular needs – choosing a new or used vehicle with specific options, arranging different finance or purchase options, scheduling maintenance or repair of your vehicle, or locating that special part or accessory. Our goal is to ensure that every customer we serve is completely satisfied with the experience - and will tell their friends and relatives about us. We hope to see you soon!
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18325 Stony Plain Rd NW

Edmonton, AB

T5S 1C6

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Showing 2,154 reviews

July 10, 2022

good service and professional skill Your review needs to be at least 15 words long. More

by Oscar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andries Griede, Ameer Jaber
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Jul 11, 2022 -

Wolfe GMC Buick responded

Thanks for the 5-star review, Oscar. We are delighted to learn about your experience with us. Enjoy the new ride!

Helpful
July 08, 2022

Listed all fluids as good yet neglected the coolant reservoir during oil change. Wanted to replace a power steering hose for $800 which was not even leaki g! The only reason they posted they tried to More

by tzaped
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brenda Seehagel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2022 -

Wolfe GMC Buick responded

Thank you for your feedback. We apologize that you felt you hadn’t received a 5 star experience visiting our store. We are actively looking into your visit and will follow up with you when we have gathered all the information. We are always looking for feedback to know what we could have done differently to earn a 5-star experience review from our customers. If you’d like to get in contact with our Service Manager, please reach out to gmservice@wolfeautomotive.com or by calling (780)-486-3333 and let us know more about your visit so we can improve and learn from this experience.

Jul 13, 2022 -

tzaped responded

If we were asked to simply come by and the dealership would correct the problem but instead was forced to deal with Red tape amd answers of "I don't know what to tell you,....not sure how they could have missed it, as it is right by the oil fill.", "Can we just reimburse you for the coolant?" If I had to correct the problem myself....why would I need this dealership? Customers lost!

Jul 13, 2022 -

Wolfe GMC Buick responded

Together with our sister store, the Wolfe service team has attempted to reconcile and admit our wrong. The service supervisor and service manager have reached out through email and phone conversations, and offered to reimburse your service charges and remedy the issue. We are sad to hear that you have refused our offer.

Jul 14, 2022 -

tzaped responded

If it was acknowledged on my 1st call this would have been done. Not until I did a review which is unflattering did I get contacted, but the truth for future customers is a good heads up. Having the female service rep getting upset at me and hanging up because I didn't want the compensation for the coolant ($23) which I did myself, nor did I want my money back from the oil change service ($95 if complete but missed obvious). Why exactly would I contact Wolfe service for more of the same? Mistakes happen, but to have someone ask me to come down to explain the service???? No mention of simply topping it up, "sorry" but instead full of excuses. There is nothing to correct as I did it myself! This is on you wolfe, not me

Helpful 4
June 29, 2022

Am glad a local dealership had a vehicle on the lot like I was looking for. Vehicle was in pristine condition! More

by spike.71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nithin Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vik Thakur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ameer Jaber
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Jun 29, 2022 -

Wolfe GMC Buick responded

Thanks for the positive review! We are delighted that our team could help you find the vehicle you were looking for. Enjoy the new ride!

Helpful
June 27, 2022

They were great to deal with explained all our questions and accommodating our needs and made the experience very easy and got our vehicle to us in the time we asked very friendly dealership More

by grandmagrace17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Kaskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis Jensen
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Jun 27, 2022 -

Wolfe GMC Buick responded

Thank you for the 5-star review. Our team takes customer service to the next level, ensuring all our customers feel comfortable and appreciated. We look forward to seeing you again!

Helpful
June 18, 2022

Nithin went above and beyond to accomodate my doubts and concerns. It was my first buy so naturally I was a little apprehensive about a lot of things. Nithin explained everything to me and ensured that I ge More

by Kunal Sharma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nithin Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vik Thakur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ameer Jaber
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Jun 20, 2022 -

Wolfe GMC Buick responded

Thank you for the sincere review, Kunal. Nithin, along with the rest of Wolfe GMC Buick team, work diligently to make all our customers feel comfortable and well taken care of. We are so pleased that you felt your experience with us was a rewarding one. Enjoy the new ride!

Helpful
June 14, 2022

This was the second vehicle we’ve purchased through Wolfe GMC. We had a great experience - Tony was professional and helpful and we’re very happy with how things went and with our new vehicle! More

by Katie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quentin Siffledeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kaskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Drier, Curtis Jensen
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Jun 14, 2022 -

Wolfe GMC Buick responded

Thanks for the kind review, Katie. Tony is top notch at delivering excellent customer satisfaction - keeping the experience professional and helpful. Thank you for your continued loyalty, and we hope you enjoy your new ride!

Helpful
June 09, 2022

Came in to get a rear tail light assy. The price I thought was crazy as you can purchase a entry level tablet or computer and it does more. Big thanks to Brenda in parts on helping with th More

by stary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Seehagel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2022 -

Wolfe GMC Buick responded

Thanks for the positive review. Our team appreciates the rating, and are glad we could provide you with a positive experience at our store! We look forward to seeing you again!

Helpful
June 04, 2022

Danny was super! Helpful, accommodating and looked after us and our truck to pick up time. Wolfe GMC (formerly Western GMC) have been our go to dealership for years More

by schordak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2022 -

Wolfe GMC Buick responded

Thank you for the 5-star review! Danny is super, and we are so delighted that he was able to assist you with your purchases. Our team looks forward to seeing you again!

Helpful
June 03, 2022

Danny was the best great guy super helpful. I would highly recommend him if you are looking for a New GMC More

by Nlurquhart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Drier
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Jun 03, 2022 -

Wolfe GMC Buick responded

Thank you for the awesome review! Danny is super at listening to the customer's needs and delivers excellent customer service. Our team is delighted that you enjoyed your experience with us!

Helpful
May 28, 2022

Very Pleased with the service provided and the staff was excellent and the courtesy driver wonderful and efficent More

by kpwilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Fricker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2022 -

Wolfe GMC Buick responded

Thank you for the 5-star review. Our team strives for excellence in customer service. We are so glad we made your experience a wonderful and efficient one.

Helpful
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