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Wolfe GMC Buick - Service Center

Edmonton, AB

4.7
364 Reviews

364 Reviews of Wolfe GMC Buick - Service Center

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October 20, 2021

"I originally made my appointment on line for the $139.95..."

- Annebird72

I originally made my appointment on line for the $139.95 - vehicle well check package! I received a phone call telling me that it would take two hours and I wouldn’t be able to wait. However the lower priced package would take an hour and I could wait for the vehicle! Imagine my surprise when I arrived at the dealership to check in and was told my appointment was for a tire rotation! Thank goodness Steven told me this or I would have been really ticked off!! I didn’t write down the original quote but I believe it was about $70. I paid $122.00 for the oil change and the regular service inspection. I think you need to better educate the people setting up these appointments!!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Oct 20, 2021 -

Wolfe GMC Buick responded

Thank you for taking the time to leave us a review. We always encourage our customers to call in so we may provide the best customer service possible, including a confirmation call. Our team apologizes for any confusion or missteps.

Oct 21, 2021 -

Annebird72 responded

I think you missed the whole point! It was because I talked to one of your staff that the problem occurred, not because I didn’t call in. If you don’t want people to make appointments on line don’t make that service available!

October 16, 2021

"Efficient service, friendly service writers. Vehicle..."

- Ronlsky

Efficient service, friendly service writers. Vehicle returned clean. Service cashier happy to review billing and quick to direct me to my vehicle.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Oct 18, 2021 -

Wolfe GMC Buick responded

Thank you for leaving us a review. Our team is committed to providing the best experience to our customers.

October 02, 2021

"Very flexible with fitting me in to get my service work..."

- Sheldon

Very flexible with fitting me in to get my service work completed. Fair and accurate assessment and quality repairs for the cost. Highly trained and skilled technicians that get things done right and timely. Customer service is high priority. Strongly recommend this dealership!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Don the service technician.
Oct 04, 2021 -

Wolfe GMC Buick responded

Thank you for your review, Sheldon. The Western team is committed to our customers and their needs. We are happy to make your experience a pleasant one.

October 01, 2021

"Without fail, the service and staff at this dealership is..."

- Gilfred

Without fail, the service and staff at this dealership is excellent. Steve is friendly and helpful.

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Recommend Dealer
Yes
Employees Worked With
Oct 04, 2021 -

Wolfe GMC Buick responded

Thank you for the positive review. The team at Western is committed to providing our customers the best experience possible.

September 29, 2021

"Well I was extremely impressed with the waiting time I..."

- sue Therrien

Well I was extremely impressed with the waiting time I was in and out in no time

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Recommend Dealer
Yes
Employees Worked With
Sep 29, 2021 -

Wolfe GMC Buick responded

Thank you for your review, Sue. We are so glad we could make your experience a pleasant and speedy one.

September 24, 2021

"Enjoy dealing with Steve, find he is knowledgable about..."

- Bj.fletcher1

Enjoy dealing with Steve, find he is knowledgable about the GM vehicles. Goes out of his way to make my visit more enjoyable.

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Recommend Dealer
Yes
Employees Worked With
Sep 27, 2021 -

Wolfe GMC Buick responded

Thank you for leaving us a positive review. We are committed to making our customers' experience an enjoyable time.

September 22, 2021

"Great service from the time I brought the vehicle in to..."

- 66roger

Great service from the time I brought the vehicle in to check out and including follow up to make sure I was satisfied.

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Recommend Dealer
Yes
Employees Worked With
Sep 27, 2021 -

Wolfe GMC Buick responded

Thank you for the positive review. Our team is committed to offering the best experience to our customers.

September 21, 2021

"Friendly service and very helpful, the shuttle driver was..."

- Grateful

Friendly service and very helpful, the shuttle driver was friendly and made the experience enjoyable

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Recommend Dealer
Yes
Employees Worked With
Sep 27, 2021 -

Wolfe GMC Buick responded

We are pleased that you enjoyed your experience with us. Thank you for the positive review.

September 10, 2021

"The service department is what makes this dealer the..."

- Arturo

The service department is what makes this dealer the greatest. All stuff from receptionist to service manager are a pleasure to deal with. Very professional and knowledgeable.

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Recommend Dealer
Yes
Sep 10, 2021 -

Wolfe GMC Buick responded

Thank you for the awesome review, Arturo! Our commitment is to our customers and do all we can to make your experience a pleasant one.

August 28, 2021

"The service department at Western is the most..."

- Janet123

The service department at Western is the most professional auto maintenance I have ever had. My most recent visit was to get a tire repaired and an oil change. Routine stuff. And I know they are going to suggest things but there’s never any pressure. Even though it usually costs me more than I intended for the visit, my Terrain is now all set for winter. The coolest new thing is the video they send you of your undercarriage inspection! I won’t ever go anywhere else.

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Recommend Dealer
Yes
Employees Worked With
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