Wolfe GMC Buick - Service Center

I have been going here for over 20 years .Have had no I have been going here for over 20 years . Have had no issues and Gerry and Cindy Have always looked after my needs. Would recommend to everyone I have been going here for over 20 years . Have had no issues and Gerry and Cindy Have always looked after my needs. Would recommend to everyone More

I brought my 2015 Denali in to be serviced last week. The running boards had stopped working and that is the main reason I brought it in. I was told that they both needed new motors and it would cost upwards running boards had stopped working and that is the main reason I brought it in. I was told that they both needed new motors and it would cost upwards of $4000.00. I had to decline that service due to the fact that I could not afford that at this time. I decided to have my oil changed, cabin air filter changed and malfunctioning sensor changed instead. Then, I received a phone call stating that something was wrong with my radio screen. There was absolutely nothing wrong with my radio screen prior to this service. I told the service advisor (I think his name was Steve) that the screen is fine. He told us about another sensor that needed to be fixed so we said okay. When we picked up our vehicle, our bill was $2500.00. This was very expensive for us but we agreed to everything and paid our bill. When I got back in my vehicle my radio screen was off completely. I went back inside asking what happened but they claimed “it just stopped working”. They said it would be $80 to diagnose the issue. I told the service agent that we just spent all of this money and it clearly something that happened during the service, and that they should at least look at it without charging me $80. They say “sorry, these things sometimes just happen and stop working. I was told that there was no deal they could have offered me. I thought they could have done something considering I’m supposed to be one of there “valued clients”. I looked up on YouTube how to fix a screen that has been unplugged. And guess where it was unplugged? Right next to the cabin filter which I had serviced. Obviously it had been bumped and unplugged during the service. I took it upon my self to plug it back in. Everything is working fine now. But I will never take my vehicle back to Western GMC nor buy another GMC in the future. They definitely showed their true colours by refusing to take responsibility for something that they did or even try to help one of their clients out, especially in challenging times where customer service is important. More

Steve, thank you for your effort to deliver what you promised. Very welcoming atmosphere. As usual western Buick gmc service department exceeds expectations. I’m glad I bought my vehicle here promised. Very welcoming atmosphere. As usual western Buick gmc service department exceeds expectations. I’m glad I bought my vehicle here More

The dealer has lots of inventory to find what you need. The truck they had was exactly what I needed. The trade in was quick. The truck they had was exactly what I needed. The trade in was quick. More

Great GMC dealership they always go the distance making sure I am happy with the work that was done on my vehicle. If there’s a problem they will make it right 👍👍 sure I am happy with the work that was done on my vehicle. If there’s a problem they will make it right 👍👍 More

I must say I was a bit disappointed this last visit. I had asked for new wiper blades and instead of installing them, the blades were placed on the front seat of my car. I was told that there was a specia had asked for new wiper blades and instead of installing them, the blades were placed on the front seat of my car. I was told that there was a special deal on at the time that with a tire rotation and oil change the blades were no charge, but didn’t understand why they weren’t installed. My husband tried to install them but could not manage so now it will mean another trip to the dealership. Other than that issue everything else was done well and in good time More

They were quick to respond to our concerns and were prompt in getting an estimate to us as well as doing the repair in a timely fashion. We had our vehicle back in a short period of time and on the roa prompt in getting an estimate to us as well as doing the repair in a timely fashion. We had our vehicle back in a short period of time and on the road. This was the first time dealing with this dealership and would not hesitate to refer them to others. A great thanks to Cindy in the service department for keeping us informed throughout the repair process. More

Staff here are really friendly, organized and reliable. I will always get my vehicle serviced here! They actually inspect your vehicle meaning they actually do their iob. will always get my vehicle serviced here! They actually inspect your vehicle meaning they actually do their iob. More