ToyotaTown - Service Centre

very comfortable experience I had a very pleasant experience yesterday with Helena. The way she explained the new techs happening at the service centre was clear, and soft (makin I had a very pleasant experience yesterday with Helena. The way she explained the new techs happening at the service centre was clear, and soft (making me feel she is very considerate). I also made the purchase for the filters of the car. More

Check Engine oxygen sensor repair first time at a dealership As my first time into a dealership for a repair with frusterations of having my car worked on elsewhere with little to show and lots of money spent Am As my first time into a dealership for a repair with frusterations of having my car worked on elsewhere with little to show and lots of money spent Amanda made my visit as painless as possible. Prior to my appointment she preordered parts needed for active recalls on my car. That step and initiative for customer care saved me another trip back. Thank you! Going to a dealership gave me anxiety with the notion of in going to be charged a lot. This didn't happen! Amanada made sure I knew all of my options for service along with other things that will be coming up in the future. I truly felt she had my best interests in mind and set forth in her actions. I can not thank Amanda enough for her great service while making me feel at ease. I will be back for all my future car needs. Relief to have somewhere you trust to take your car! Thanks again! More

Always a pleasure Fast & friendly service is always the expectation and ToyotaTown follows through with that every time! Robert had my truck in and out on time, as prom Fast & friendly service is always the expectation and ToyotaTown follows through with that every time! Robert had my truck in and out on time, as promised. Keep up the good work. More

Emergency service Battery died overnight and turned out to be defective. Replacement battery and labour was covered under warranty. Everything completed in under eight Battery died overnight and turned out to be defective. Replacement battery and labour was covered under warranty. Everything completed in under eight hours, including complimentary shuttle service. Todd (in Service) was professional, consistent with information and follow-through. Have been a customer of this dealership for over a decade; would highly recommend for sales and service. More

Regular Oil Change Jason was polite, knowledgeable, quick to answer any questions I had. Good sense of humour. Quoted me a time for service, was actually about 15 min Jason was polite, knowledgeable, quick to answer any questions I had. Good sense of humour. Quoted me a time for service, was actually about 15 minutes quicker than that. Jason was a pleasure to deal with, I'd be very happy if he were the person I dealt with on each visit. Tom More

Service Department My vehicle has only been serviced by ToyotaTown.. Pricing is very competitive, all repairs and regular maintenance have always been carried to my com My vehicle has only been serviced by ToyotaTown.. Pricing is very competitive, all repairs and regular maintenance have always been carried to my complete satisfaction. Service staff are friendly, accommodating, very knowledgeable and have always kept me informed throughout the service process as to necessary repairs and costs , More

Regular Service Quoted seat heater labour repair too expensive and no alternative method offered. Seat heater by factory doesn't seem standard based on location of s Quoted seat heater labour repair too expensive and no alternative method offered. Seat heater by factory doesn't seem standard based on location of switch. But overall regular service consistent and minor body repairs good. More

Professional and friendly! Amanda is a very nice person. She is very professional as well. She explained everything for us in a very simple and easy way. Her smile is very warm Amanda is a very nice person. She is very professional as well. She explained everything for us in a very simple and easy way. Her smile is very warm and welcoming. She makes you feel very welcome! Thanks Amanda for being awesome person. More

Corolla Service I brought my '16 Corolla for a Service #1. Peter looked after me and kept me informed as to what needed attention once the car went into the shop. He I brought my '16 Corolla for a Service #1. Peter looked after me and kept me informed as to what needed attention once the car went into the shop. He explained everything clearly and in perspective that made it easy for me to decide what I wanted done today given my schedule. Time estimates for getting the work done this morning were accurate - actually my car was ready before the time discussed. Peter has looked after me before. He's calm, pleasant and very professional. He has the ability to explain all situations I've run into so far in easy-to-understand terms and explains pros & cons of doing VS not doing the work in a way that make deciding what to do easy. Pleasant way to end the week! More

Service advisor Helena Vrabec Since buying our 2009 Rav from Toyotatown in London, we have always had it serviced at the dealership. The service advisors have always been great. Th Since buying our 2009 Rav from Toyotatown in London, we have always had it serviced at the dealership. The service advisors have always been great. The work is always completed as promised. The last two times we have worked with Helena Vrabec. My husband took the car in before Christmas for an oil change and regular maitenance. After inspection, we needed new front & back brakes, new rear struts, and an oil leak fixed in the engine. After discussing things with Helena, we went ahead with the front brakes & she had the remainder of the work arranged to be completed after Christmas. She made sure that I could get a loaner vehicle while ours was in service. She is very personable & always goes the extra distance for her clients. She arranged to get a light detailing done to our vehicle. It looked really nice when I picked it up. Helena Vrabec goes a long way to enhance the customer experience & represent your company. Kelly Girden More