Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
ToyotaTown
London, ON
7,542 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,542 reviews
October 11, 2018
Brittany Butler is such an asset to ToyotaTown!! Greeted me with a warm friendly welcome on a dark October morning. Everything went as she said it would!!! She is accurate, patient, and efficient! I Greeted me with a warm friendly welcome on a dark October morning. Everything went as she said it would!!! She is accurate, patient, and efficient! I strongly recommend her! Thanks again Brittany!!! More
by Bill1
Employees Worked With
B B
October 11, 2018
The atmosphere of ToyotaTown was cordial and relaxed. We went from purchasing a vehicle to leasing one. This was a major shift for us as we've always purchased. Tim patiently explained the advantages of We went from purchasing a vehicle to leasing one. This was a major shift for us as we've always purchased. Tim patiently explained the advantages of leasing and what the process would be today and what to expect when the lease expired. Thank you Tim for your attention to us, for answering our questions, and we'd be happy to recommend you for your care in excellent customer service. We'd also found the sales area to be inviting, spacious and enjoyable because of the naturally recurring sunlight shining through the windows to the business area. The snack service area is comfortable and we enjoyed a courtesy beverage that was extended to us. More
by Bill
October 10, 2018
Great Experience Brian made sure to answer any questions we had. Didn't push a more expensive vehicle. Did everything he could to get us the best deal possible. We'll Brian made sure to answer any questions we had. Didn't push a more expensive vehicle. Did everything he could to get us the best deal possible. We'll be going back to him directly when we get an Avalon or Camry in a year or two. Highly recommended. More
by Phillip.Morrison
Employees Worked With
Brian Williams
October 09, 2018
Pedram Ebrahimi review Pedram was very helpful and courteous and there was never any pressure to buy. He was able to answer questions I had about purchasing and explained m Pedram was very helpful and courteous and there was never any pressure to buy. He was able to answer questions I had about purchasing and explained my final paperwork to me. I appreciated the followup of him to make sure we are satisfied! I would recommend Pedram to anyone. More
by Serge
Employees Worked With
Pedram Ebrahimi
October 07, 2018
Everything one expects from an automobile dealership. I came in without an appointment to investigate new trucks. Pedram spent a couple of hours with me and Lee provided a trade-in evaluation on the spot I came in without an appointment to investigate new trucks. Pedram spent a couple of hours with me and Lee provided a trade-in evaluation on the spot. More
by Lisbon
Employees Worked With
Lee Kendall, Pedram Ebrahimi
October 06, 2018
Service I have been going to Toyota for 5 years for service in Toronto. This location is nothing like that one. Called for 2 days to book an oil change and th I have been going to Toyota for 5 years for service in Toronto. This location is nothing like that one. Called for 2 days to book an oil change and they couldn't even call me back. I've been working out of town and needed my car serviced and they would not help me and did not seem very interested. The Lady at the service desk was using a rude tone over the phone. At this point I would recommend mr.lube over this location. VERY BAD CUSTOMER SERVICE! Oct 6th/2018 9am More
by Terrible service
Employees Worked With
Other Employees :
Shelby Chisholm, Jodi Connell, Amanda Krug, B B, Helena Vrabec, Debb Crawford
October 05, 2018
Professional. I was in search of a Rav 4 so I stopped in to Toyota Town. This is where I met Justin Maki. Justin listened to exactly what I wanted and needed in m I was in search of a Rav 4 so I stopped in to Toyota Town. This is where I met Justin Maki. Justin listened to exactly what I wanted and needed in my Rav. He was professional, thorough and kept me informed of all options. I would highly recommend Justin Maki. More
by Jamjar
Employees Worked With
Justin Maki
October 05, 2018
Wonderful Again! Another wonderful experience in leasing our new RAV4 from ToyotaTown, through Sylvia Donovan. This is our 4th vehicle leased with Sylvia's help from Another wonderful experience in leasing our new RAV4 from ToyotaTown, through Sylvia Donovan. This is our 4th vehicle leased with Sylvia's help from this dealership. She is very professional, knowledgeable and thorough about the cars and their features. We appreciated the way she worked with us, with our always changing needs. I would highly recommend her! More
by MarkR
October 05, 2018
Great service... as usual! Service Adviser was very meticulous, all concerns were addressed, and the vehicle received service in a timely, professional fashion. Dealership has v Service Adviser was very meticulous, all concerns were addressed, and the vehicle received service in a timely, professional fashion. Dealership has very good Quality Control procedures in place, and consistently delivers exceptional service. More
by Enzo Barberi
October 04, 2018
Professional and friendly Baz and Rita made my purchase of a Sienna suv smooth and stress free. All my questions were promptly answered including a follow up to check if we arr Baz and Rita made my purchase of a Sienna suv smooth and stress free. All my questions were promptly answered including a follow up to check if we arrived home safely - considering we traveled 250km to ToyotaTown. More
by AZ
