ToyotaTown

Not a positive experience Our experience began by asking if the dealer could match/beat a price on a specific model/colour of car. We were told "yes" - but maybe not the colour Our experience began by asking if the dealer could match/beat a price on a specific model/colour of car. We were told "yes" - but maybe not the colour. We looked at the dealer's inventory on the dealer webpage and saw that there was, indeed, the model and colour we were looking for. We were advised that this car was not available (it had been allocated for use elsewhere) but we could have a very good deal on a model that was even better than the one we wanted for a slightly higher price. Ultimately, the dealership was able to locate the model/colour that we desired at another dealership for the price we had been quoted, so we made the purchase. Our sales representative sent us an e-mail a week or two later thanking us for our business and asking if there was anything he could help us with. One of our key FOBs was not operating properly so we responded to his e-mail asking for assistance with this. We received no response until a second e-mail was sent (which included an additional issue related to a squeaking sound coming from the front) and then a third e-mail - this time to the assistant sales manager. Shortly thereafter, we received a voice message from our original sales representative indicating that "as he had told us before" (although neither my wife or myself can recollect being told this), we only need drive up to the service department (no appointment necessary) and they will take care of us. When we arrived at the service department, we were advised (very courteously) that we would require an appointment. I asked about the contradiction between what the sales staff advised their customers and what was the actual practice of the service department and was told that "they [the sales staff] do that all the time". The service department has resolved all our issues and has been very professional and courteous. While this was transpiring, we got an e-mail from our sales representative asking us to submit a dealer rating. The dealer rating web site was a highly touted part of the sales pitch that we received while we were considering our purchase. We now question the validity and integrity of the results on the dealer rating page, however because our sales representative advised us that anything less than a perfect score was considered a fail by his dealership and, if we did rate the dealership with a perfect score, we could win free gas. See excerpt as follows: "Unfortunately for me the folks at Toyota believe a score that is lower than perfect is a fail! If you record a perfect score you will be entered into a draw to win free gas!" Based on the overall experience, I believe that I am not being unfair in assessing this experience as "Poor". More

Very informative I went in with no appointment and open mind to get info about Toyota RAV4s. Overs was very friendly and helpful in providing me the information about I went in with no appointment and open mind to get info about Toyota RAV4s. Overs was very friendly and helpful in providing me the information about the product and worked out a payment plan to fit my budget. More

Awesome Bought A new 2019 Toyota C-HR from Toyota-Town in London! Had a great experience with the staff there! Especially Ken Yates and Nicole Levasseur! B Bought A new 2019 Toyota C-HR from Toyota-Town in London! Had a great experience with the staff there! Especially Ken Yates and Nicole Levasseur! Both Ken and Nicole where very approachable and friendly and very welcoming! They had great knowledge of the products that were offered by Toyota-Town and answered all my questions Quickly and professionally! Would recommend them for anyone looking to buy a new car. They made me feel part of the team thanks guys your are awesome see you soon!! The new car is awesome!!! Dan More

John, Joe and Amanda provided top notch service Repairs to my Toyota Sequoia went very well. The vehicle has 300+Km and Amanda and team identified the items that needed attention. The service was ex Repairs to my Toyota Sequoia went very well. The vehicle has 300+Km and Amanda and team identified the items that needed attention. The service was excellent. More

Camry Steering problem The dealership is very friendly and very good to deal with. The service side of the business is very knowledgeable of there product and friendly. The dealership is very friendly and very good to deal with. The service side of the business is very knowledgeable of there product and friendly. More

service advisor Great service advisor. No pressure and she treated me as a thinking person.. She advised me of work needed doing and put prices on the invoice so I Great service advisor. No pressure and she treated me as a thinking person.. She advised me of work needed doing and put prices on the invoice so I could budget in. Great advantage to a senior on fixed income. More

service at Toyotatown I have been a very long term customer of ToyotaTown. The service has always been excellent. Very knowledgeable friendly staff. Helena Vrabec was my s I have been a very long term customer of ToyotaTown. The service has always been excellent. Very knowledgeable friendly staff. Helena Vrabec was my service advisor at my last appointment. Very impressed with her customer service! Would rate her well above 10! More

Excellent My experience with working with Toyota and the sales rep Pedram 😎was lovely ,friendly , curtious are just a couple of expressions for my experience.M My experience with working with Toyota and the sales rep Pedram 😎was lovely ,friendly , curtious are just a couple of expressions for my experience.My requests for a new lease are met with satisfaction. Thank You. Sandra Eccles. More

Best car shopping experience I was treated with respect by all staff, from the manager to the man who served the drinks. I was given the time I needed to make my decision. I was treated with respect by all staff, from the manager to the man who served the drinks. I was given the time I needed to make my decision. More

Very helpful and informative He helped answer any questions that we had about the cars we were interested in. Was great when explaining and clarifying the new safety features that He helped answer any questions that we had about the cars we were interested in. Was great when explaining and clarifying the new safety features that are available in the new models. More