Toyota On the Park

The disappointment continues After much effort and some very poor customer service (see my Oct 30 review) I thought I had purchased my Prius before lease end. Surprise! I received After much effort and some very poor customer service (see my Oct 30 review) I thought I had purchased my Prius before lease end. Surprise! I received a call today (Nov 20) from Toyota Financial saying I was in violation of my lease agreement because I had not returned the vehicle or purchased it. Toyota Financial had received no communication from the dealership about my purchase 3 weeks ago - and I still haven't received a call confirming that ownership has been transferred. So what happened? Clearly, a continuation of the poor customer service that awaits those who purchase at lease end rather than buying or leasing a new vehicle. This is a problem that goes beyond the individuals I dealt with and should be addressed by the GM. More

Good Dealership I dealt with three different people while ordering my car and everyone was very helpful. When I went in, everyone was very welcoming and informative I dealt with three different people while ordering my car and everyone was very helpful. When I went in, everyone was very welcoming and informative More

Peter was very helpful going through selection of my new Lexus RX350 . My Camry was 20 years old and needed a replacement . I highly recommend Peter Lexus RX350 . My Camry was 20 years old and needed a replacement . I highly recommend Peter More

I wonder why there's no review on Bob Gilbert, I might've missed one or any. But anyways BIG THANKS to you Sir, also BIG SHOUT OUT to Rocardo Garcia! Guys you made my day that same purchase day. Cool service missed one or any. But anyways BIG THANKS to you Sir, also BIG SHOUT OUT to Rocardo Garcia! Guys you made my day that same purchase day. Cool service, good understanding. And overall thank you to Toyota on the park. Regards, Ulugbek Karimov. More

I never write reviews!However I was pleased with my I never write reviews! However I was pleased with my buying experience at Toyota on The Park. I bought a 2016 Toyota Corolla. The whole thing too I never write reviews! However I was pleased with my buying experience at Toyota on The Park. I bought a 2016 Toyota Corolla. The whole thing took just a few days in November 2019. My salesman was Mike - he was attentive , respectful, and keep in touch regarding several details ( and was not annoying). I was also very pleased with Peter the Used Car Manager. He provided personalized service , approved a really good deal in Michelin winter tires, and was flexible with other details. Shelly the Finance Manager was professional and not pushy- very good. All in all a really good experience. RD More

Trustworthy! Professional! Helpful! Paul is sufficiently experienced and highly professional. As a recent grad, I need to lease my first car to work with a limited budget. I am pleased w Paul is sufficiently experienced and highly professional. As a recent grad, I need to lease my first car to work with a limited budget. I am pleased with my experience at Toyota on the Park. I would return and recommend Paul and Toyota on the Park's services to my friends. Also, many thanks to the management manager. More

Trustworthy! Professional! Helpful! As a recent grad, I need to lease my first car to work with a limited budget. I am pleased with my experience at Toyota on the Park. I would return an As a recent grad, I need to lease my first car to work with a limited budget. I am pleased with my experience at Toyota on the Park. I would return and recommend Paul the salesman and Toyota on the Park's services to my friends. Shelly the Finance Manager was professional and not pushy- considerate and supportive. Thank you all! More

Attentive and Informed I've been buying & leasing cars from Paul Barreto for almost 20 years. There's a reason for that: he loves cars and really knows his stuff. In the rar I've been buying & leasing cars from Paul Barreto for almost 20 years. There's a reason for that: he loves cars and really knows his stuff. In the rare instance where he is uncertain, he makes a point of finding out the answers. His introduction to my 2nd Prius (I'm now on my 3rd) was like a Masterclass in Prius technology. But the main reason I love dealing with Paul is that he listens. If he senses you have a question or a comment, he'll make sure you can share it with him. If he's describing something or answering a question and you have even a quizzical expression on your face, he'll interrupt himself and encourage you to say what's on your mind. That's an extremely rare trait, and one of the many reasons I think so highly of Paul - and of the whole dealership. More

I bought a Yaris at Toyota on the Park in September, I had a very good experience with Edward Cheng and his manager Peter Popovski. This is the 7th car I bought in my life, he is the best sales person eve had a very good experience with Edward Cheng and his manager Peter Popovski. This is the 7th car I bought in my life, he is the best sales person ever dealt with. After I picked up my car, he called me several times to make sure my new car is good. He cares about his customer, that's why he earned my business. I am very lucky to have him to assist me with my vehicle purchase. Thanks again to Edward and Peter. Sincerely, Angel Tang More

Typical Used Car Salesman Experience...S Came in to look at upgrading from my new Corolla to a Rav4...received promotional material in the mail about this 'event'; was open to new or used Rav Came in to look at upgrading from my new Corolla to a Rav4...received promotional material in the mail about this 'event'; was open to new or used Rav4, and primarily was looking to change to an AWD vehicle. CAUTION..Never go to a Dealership at month end or when it is raining/dark.....did not have a good experience negotiating a price, AND the actual cost/financing was not fully explained. And, at the end of the day I 'felt' what some would consider the 'used car salesman experience'...I do not think it is asking much to be have things clearly explained, and to feel that you are a valued customer. I was frankly made to feel that if I did not make this deal, no big deal, another customer was waiting....so having a person feel like a valued customer was not that important. The only saving grace to all of this is the Toyota is a great brand, and their vehicles are reliable and sustainable, BUT this dealership better stop relying on this fact and start providing good and ethical customer services. Eleni C More