From the moment I called in to book an appointment to the time I was paying for my service, I'd never thought I'd be so completely safe in driving my car again.
I've recently bought my new 2013 Highlander but I still drive my old 2001 Highlander because of the snow tire. Driving the old Highlander wasn't a problem at first but after a week or two I started noticing my brake making a grinding sound when being applied and knowing the importance of a brake I was more and more afraid to use the car.
I've kept a good maintenance on my car and I know it's still drivable, but yet still worried about the grinding sound. Called in, spoke to Kash with detail description of my vehicle and before you know it we had set-up a date and time for a complete inspection. Once I came in I was told of my arrival to Kash and was personal greeted and brought to the waiting area and offered a complimentary coffee. Kash re-assure me they'll check everything, minimized any cost as much as possible and to get me back on the road without any further worries. Kash was very pleasant, friendly and with his re-assurance I was more relaxed in the waiting room while having my awesome coffee.... Before long Kash explained what was wrong and provided what was necessary to fixed, at first I was hesitance anticipating the high cost but to my surprise with what ever string his pulled the cost was way less then what I was guessing....
Kash had given me the option of taking one of the shuttle bus to take me to work, but since the work wasn't going to be that long, I've chosen to stay, wait and have another cup of the awesome coffee (only wish they had cookies too)
Without any hesitation I would highly recommend the service provided and given by the Toyota In On The Park, and I would further recommend to speak directly to Mr. Kasian Morota for the best person to re-assure you that all that is needed and necessary fixed at that lease cost as possible and to get you back on the road without any further worries.
Thanks again Toyota and thank you Kash for your help, I am sure to return but hopefully later rather and sooner.