St. Catharines Nissan

Collins Nissan is the best Derek has done it again ( and Kevin helped too ) and got me in the vehicle I needed My Nissan Rogue is exactly what I needed for my family of 5 an Derek has done it again ( and Kevin helped too ) and got me in the vehicle I needed My Nissan Rogue is exactly what I needed for my family of 5 and plenty of room in the back for my sons service dog. Derek is great at his job and knows his stuff, he works hard to get you in the vehicle you want and the process is quick. Derek makes car shopping easy and stress free and the staff at Collins Nissan is so welcoming and friendly If you are in the market for a new vehicle go see Derek at Collins Nissan, you won’t regret it, it will be the best decision of your life. More

***BUYER BEWARE*** THEY DO NOT HONOUR THEIR WARRANTY! Here is my review on the awful service that I received as I brought my 2016 Nissan Murano in because my entire exhaust is rusting out. Here is my review on the awful service that I received as I brought my 2016 Nissan Murano in because my entire exhaust is rusting out. To give you some short, much needed background information. I bought a 2016 Nissan Murano from COLLINS NISSAN 1.5 years ago. This was a like new demo once driven by the owner himself. This was a $60,000 + vehicle at the time of purchase. I have barely driven this car and it still only currently has 31,000 KMs on it. This past month, I brought in my car in to have a tire leak fixed and much to my surprise my service advisor came out from the shop to get me. He had the SUV up on a lift and showed me that the ENTIRE exhaust was rusted and corroded. This was so severe that there were pieces of rusty metal coming off of the manifold. He advised me to take a picture and bring it into the dealership ASAP. I would like to note that the car has been oil sprayed and that there is NO RUST anywhere else on the vehicle or underneath. I made an appointment at Collins Nissan, where I was then told that the vehicle is “perfectly fine and in working order”. This is because there are not leaks or complete hole yet. Therefore, I need to wait until exhaust is leaking into my car’s cabin or until it is spilling out into the air to change it? I was also informed by the staff that this is not “normal” and that other Muranos of the same year have not had this problem. So I left, as to not make a scene. However, I was not happy with this answer, so I contacted the service manager named Steven Secord. My experience on the phone was that: he didn’t have time for me and that this was not his problem. He informed me that he looked at the car himself, yet I do not think this was true. I was sitting in front of his office the entire time my car was up on the lift (I know this since there are windows and I can see into the shop). He told me that I would have to contact Nissan Canada myself, on my own time. WHERE IS THE CUSTOMER SERVICE LEFT IN THIS WORLD? Could he not contact them on my behalf, since the vehicle is in obvious disarray? Mr. Secord also went as far to say that these are “cheap Asian” parts used on the vehicle and that this just happens. He also said that this exhaust will “last for a long time” despite this. Therefore, it will last until the warranty is up and I have to pay $2000-$4000 out of pocket to fix it myself to fix it? This is obviously a manufacture’s defect on my vehicle, yet nothing is being done about it. No one at Collin’s Nissan cares about customer service anymore and it is so so sad. You definitely do not get what you pay for when you spend $60,000 on a Nissan SUV. SO BUYER BEWARE AND PLEASE TAKE YOUR MONEY AND EXPECTATIONS ELSEWHERE! More

Great customer service! I have never driven a Nissan before so Jesse had his work to do! Jesse not only is extremely knowledgeable and helpful but has a great personality. I have never driven a Nissan before so Jesse had his work to do! Jesse not only is extremely knowledgeable and helpful but has a great personality. He answered all my questions, whether that was my email or in person. I have and will continue to recommend him to friends and family! More

Educational, Exciting and Welcomed! My very recent experience at Collins Nissan was fantastic. I had the pleasure of working with Derek Schiavone who educated me on terminology and prici My very recent experience at Collins Nissan was fantastic. I had the pleasure of working with Derek Schiavone who educated me on terminology and pricing before I even looked at makes and models. He understood that this was my first time looking to purchase a new car and truly put me first. I felt so welcomed and respected after my first appointment that I didn't even go scope out another dealership. It wouldn't have been possible for me to own a new car without the help and guidance from Derek. I would recommend Derek and Collins Nissan time and time again. Thank you! More

Amazing customer service Nissan has such a wonderful team put together. Had about 4-5 employees help me find the best rates, I was amazed that they were all so willing to help Nissan has such a wonderful team put together. Had about 4-5 employees help me find the best rates, I was amazed that they were all so willing to help each other out. It was a peaceful, and respectable environment! My sales rep Matteo was absolutely amazing, very dedicated, motivated, respectful, and efficient worker. I would recommend anyone and speak with him if interested in new car at Nissan! Rob Riley finance guy was a blessing! He just works wonders!! Everyone treated me so well! Bottom line if youre looking for a first new car or even a newer car Nissan is the place to go, and Matteo is the guy to ask for ! More

Five Star Service Once Again! I've had the pleasure of dealing with Collins Nissan for the Past 2 years and they continue exceed my expectations every time. I bought my first dream I've had the pleasure of dealing with Collins Nissan for the Past 2 years and they continue exceed my expectations every time. I bought my first dream car for my birthday thanks to Derek Schiavone who assisted me, then my second just recently and was assisted by the very considerate and attentive Christopher Van Wiechen. Christopher Van Wiechen went above and beyond for me. He found the perfect car that suites all my needs and my lifestyle and made sure I received a very low rate for my vehicle. He was extremely patient, professional and had a lot of product knowledge. In fact I was sold on the very first model he showed me because it fit my needs and taste perfectly. Not only did he introduce me to my ideal match, he also made sure to have my dream car ready with all the bells and whistles in just 2 days. He even offered to stop by on his day off just to make sure I was completely satisfied with my purchase and the awesome tint job they did on my vehicle!!! Special thanks to him and also Derek Schiavone for having my car all warmed up and ready for me to drive into 2018 in style. You guys are two amazing employees and Collins Nissan is lucky to have you both on their team. More

Really great service.got me what I needed and very hospitabl I needed a car I applied a application with Canada drives met a great sales man Christopher help me out with everything even offered me ride home I ap I needed a car I applied a application with Canada drives met a great sales man Christopher help me out with everything even offered me ride home I appreciated and he even offered to pick me up.got me in my car properly explained everything in detail.ty man very professional. More

My experience was very pleasant 😀 The vehicle I purchased February 15 2018 was a Nissan Murano. My salesman was Kevin Lachintt which was, helpful, pleasant,and very trustworthy. I lov The vehicle I purchased February 15 2018 was a Nissan Murano. My salesman was Kevin Lachintt which was, helpful, pleasant,and very trustworthy. I love the vehicle and the dealership I would recommend to everyone.Misty Young in financial services was very knowledgeable and pleasant. Thank everyone at Collins Nissan Sheila Robb More

Unprofessional team They only keep the positive reviews and remove the negative ones... Do not bother to place your comments on this website. But just to let you kn They only keep the positive reviews and remove the negative ones... Do not bother to place your comments on this website. But just to let you know that this guy named Kevin is totally unprofessional and doesn't know anything about customer service. He acts as a security guard before being a sales employee. I really regret to have a car from this dealership. More

wonderful friendly staff with everyone in the dealership I recently purchased a vehicle at Collins and was our visit purchase at their dealership. The experience with our sales person (Kevin) was wonderful h I recently purchased a vehicle at Collins and was our visit purchase at their dealership. The experience with our sales person (Kevin) was wonderful he was very easy to deal with. When it came to the negotiation and our expectation on our trade value, they were very open and upfront as to what was the best they could offer. We did not have any back and forth games like many dealerships do. More