St. Catharines Nissan

Poor service!! Bought a used 2013 Nissan Sentra in feb 2018 from the day I brought it home there were problems with the car! Front right shock needs replacing,Had th Bought a used 2013 Nissan Sentra in feb 2018 from the day I brought it home there were problems with the car! Front right shock needs replacing,Had the lower control arm replaced because there was movement (loose) . And 8 months later still the same problem so there’s more wrong than just the control arm. My steering wheel doesn’t lock when the car is off! And the main problem I needed fixing is the vibration when I turn , stop ,step on the gas I have no idea what is wrong could maybe be the cv joint? Steering column? Tie rods? Boot?and it was supposed to get fixed at no charge.it’s not fixed and they want to charge me for it! I’m so disappointed!!! I was going to buy another car from them when the time came but after all the hassle and run around I’m definitely not buying from st Catharines NISSAN...15000$ after taxes and I’ll have to put all this money into it!!? More

Good guy Kevin is a good guy he's very helpful and he wants to find the best fit for you he doesn't mislead you and he knows what he's talking about Kevin is a good guy he's very helpful and he wants to find the best fit for you he doesn't mislead you and he knows what he's talking about More

Incompetent Did not have the required knowledge for the vehicle he sold nor did he have the professional etiquette when it comes to dealing with people. Not a go Did not have the required knowledge for the vehicle he sold nor did he have the professional etiquette when it comes to dealing with people. Not a good experience had to send the vehicle back in for service after he told us everything was fine and he checked with the mechanics. If Nathan had checked the tire pressure like we asked and the warning light was on in the vehicle he said it was suppose to be. Even a colleague came over and said let the mechanic’s have a look Nathan said no they had checked and everything was fine. Not sure how they were able to approve the safety with the warning ?? light on. This caused us to have to go back and schedule an appt. to have them fix the problem. No apologies here he just likes to take no ownership and blame others. We had to take the vehicle down wait for the repair then puck it up again (waste of time) should have already been taken care of. Once the vehicle is in for repair the service manager pulls off a part that was inside the vehicle and breaks into 3 pieces and told me it just crumbled in his hand. If he knew it was an after market piece why did he have to destroy it, we liked it. He actually had papers from Amazon to replace the part and gave it to me. Then he hands me the papers and says no charge, no kidding no charge it should of been taken care of the day we picked up the vehicle, and the dealership should actually replace the piece they broke off into pieces as we purchased the vehicle with that part Intact. More

Great experience! I had an incredible experience with St. Catharine's Nissan. I traveled in from Milton to purchase my car because of the customer service I experienced I had an incredible experience with St. Catharine's Nissan. I traveled in from Milton to purchase my car because of the customer service I experienced. From my very first email to driving away with my car, I was well taken care of and couldn't have asked for more in my experience. I highly recommend working with Jesse as your product specialist and Misty as your business manager. Thank you! More

Outstanding Customer Service Rene was extremely helpful with all the hurdles I experienced at the time of purchase, he took care of everything in a timely fashion. He made this an Rene was extremely helpful with all the hurdles I experienced at the time of purchase, he took care of everything in a timely fashion. He made this an easy and stress free experience. More

The best experience shopping for a vehicle. I rated the dealership excellent based on knowledge of vehicles, respectful and tentative staff, and working with me to purchase a vehicle is that su I rated the dealership excellent based on knowledge of vehicles, respectful and tentative staff, and working with me to purchase a vehicle is that suits my needs. More

New truck Everyone in the dealship was friendly, there wasn’t any hiccups in the proscess of doing the deal/trade in. During the deal process all our phone call Everyone in the dealship was friendly, there wasn’t any hiccups in the proscess of doing the deal/trade in. During the deal process all our phone calls were returned promptly and we received regular updates as the deal was unfolding as to the status of the deal etc. The delivery of the vehicle went smoothly and everything was explained to us. All in all a great experience More

DO NOT BUY ONCE THE PAPER IS SIGNED THEY CHANGE They sold me a new vehicle right when I drove it off the lot it had issues within that day I told them I didn't want the headache and they can have it They sold me a new vehicle right when I drove it off the lot it had issues within that day I told them I didn't want the headache and they can have it back they informed me don't worry ill be taken care of after my numerous visits of repairs in less then a month. Lets just say that never happen after months of talking and being ignored they pretty much told me I get screwed.and the manager was rude about it, I even offered to trade it in for one of there used vehicle but they offered back at a huge loss on value on me which would cost me double. After everything I wished I just kept my old vehicle which would of not cost me anything and have less headaches. BE WORNED IF YOU BUY AND SOMETHINGS GOES WRONG WITH IT THE DAY YOU DRIVE IT OFF THE LOT YOUR STUCK WITH IT. More

Very knowledgeable sales rep Nathan Kent is very accommodating and friendly. Listens to all requests does not push for more than what is asked for. Will be returning to Nissan to Nathan Kent is very accommodating and friendly. Listens to all requests does not push for more than what is asked for. Will be returning to Nissan to buy rouge from Nathan Kent and any other vehicle needs for family and will recommend to friends More